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  • Mr. Rooter

    Truly "get 'er done"

    “Stayed with it to complete a tough job. Very impressive”

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  • Mr. Rooter

    Shane was on time and very quick in his work.

    “Shane was on time and very quick in his work. I appreciate his recommendations, and have passed those onto leadership.”

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  • Mr. Rooter

    Both Beth and Mindy were very helpful

    “Shane was very clear in his description of the issue and possible solutions. Both Beth and Mindy were very helpful in providing additional information and scheduling work.”

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  • Mr. Rooter

    Best plumbing and customer service

    “High quality service, prompt arrival, professional. Office consultants amazing and informative. In addition the kindness and compassion is outstanding. Needing plumbing service is usually a stressful event. Mr Rooter takes that into consideration making you feel confident. Thank you! Thank you!”

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  • Mr. Rooter

    Good work

    “Wonderful I'm so happy they were able to take care of my pipes and unclog. Thank you!”

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  • Mr. Rooter

    Good service and professionalism

    “The delivery person was professional and personable.”

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  • Mr. Rooter

    They did exactly what I was told.

    “After calling several plumbers that were not willing to work on a Whirlpool water heater I called Mr. Rooter. I spoke to Beth who was very polite and helpful. She said they could come out that day. Within an hour or so Mike came out to check out the water heat. He said we would need to replace the upper and lower heating elements and the thermostat. Or replace it. The tank was not leaking and had no rust so I opted to replace the parts. Later that night after waiting several hours for the water to heat, I was going to bathe. We had no hot water. It was like warm and a yellowish Brown color. I was upset because I just paid $455.49 and still no hot water. I called the office first thing Saturday morning. The girl said they would get someone out soon. By 10am they were here. Aaron did a check on things and he said based on the color of the water, it appeared the water heater had a calcium build up and would need replaced. He said that it would be about $1200.00 to replace. Needless to say I saw red! I called the office and I ask to speak to the manager. The lady said she would get a message to them but didn't know when I would hear back. In the meantime we have no hot water. I called Lowes and they said they had the size we need for $359.00 plus $275.00 to install. I called back to Mr. Rooter and ask if I bought the water heater at Lowes could they install it today. I had to wait for a guy to call me back. In about 1/2 hour a guy named Norm called and said yes they could. The charge would be $712.00 but he could give me a 15% discount which would bring it down to 6 something. I would owe an additional $150.00. I told him no way when I can get Lowes to install for $275.00. It would be Monday but at this point I don't have hot water anyway. So we hung up and I went to Lowes. I purchased the water heater and while paying and setting up the installation, Norm called me back. He said that they would price match Lowes installation fee of $275.00 and refund my credit card the difference. It said it would take about 48 hours for the refund but they could do this on Monday. They also could install the new one between 2 and 4 today. This actually made my day. Aaron came back out at 2 and got everything installed. He didn't have room on his truck to take the old heater, but he said they would come back to get it. On Monday morning I called the office and spoke to Beth. She said she would get my refund processed, send me a confirmation and send someone out to get the old heater. Later that day I got an email confirmation of the refund and on Tuesday they came out and got the old heater. I am very pleased with the service and follow up with this company! They did exactly what I was told. After kinda getting off to a ruff start I have to say that everyone remained very professional and worked hard to get a solution.”

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  • Mr. Rooter

    The service tech was so nice

    “The service tech was so nice explained everything cleaned up after his work he also wore booties to protect my floors. Very nice guy and very knowledgeable. My only push back is the cost to unclog on small bathroom sink that took all of 15min was over the top $294.”

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  • Mr. Rooter

    Great work and service for our slab leak

    “We've had a main water line leak occur under our slab foundation 3 times in the past 3 months. Called Mr. Rooter and their technicians came out the same day each time and repaired it quickly and professionally. On the 3rd occurrence they replaced the entire line. The project manager (Shane) did an outstanding job of seeing the job through and ensuring we were taken care of and back up as quickly as possible. Very reasonable pricing. I highly recommend Mr. Rooter for your plumbing needs.”

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  • Mr. Rooter

    Work done

    “The work that has been performed by your company's men has been outstanding. The men working out here on all occasions have been very polite and However, on two occasions I have called concerning the salt level in the water softener you installed, which is working really well, and on both occasions it was delayed until one time I ran out of salt, and the other I was too close. I would recommend this company highly!”

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  • Mr. Rooter

    Timeliness

    “I had my water softener inspected on Monday and he was ready to install the next day. That didn't work with my schedule, but he gladly went out his way to schedule me in for a time that worked for me.”

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  • Mr. Rooter

    Water Heater Replacement- Great & Thorough Service

    “Did not know what to expect when we called them to replace our water heater, but they definitely exceeded my expectations. They replaced fittings and valves where needed and even helped out with a minor sump pump issue. Highly recommended!”

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  • Mr. Rooter

    Polite and clean service done.

    “Maintenance on Hot Water Heater. Polite and clean service done.”

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  • Mr. Rooter

    Highly recommend!

    “Chris and Shane came to our home last week and did an amazing job. They were incredibly helpful and positive, and we were really pleased with the work they did. Highly recommend!”

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  • Mr. Rooter

    I LIKE HIS HONESTY AND WILL USE HIM AGAIN IF I NEED A PLUMMER

    “SHANNON WAS HONEST ABOUT THE LEAK. THE NEW FAUCETS HADN'T STOPPED THE LEAK. HE CHECKED THE SEATS AND THEY WERE OK. WE DON'T KNOW WHY IT IS LEAKING. IT ISN'T RAISING MY WATER BILL AND IT DOESN'T BOTHER ME BY MAKING NOISE. WE WILL WAIT TILL IT GET WORSE. IF IT DOES BEFORE SPENDING MORE MONEY FOR NEW FAUCETS. I LIKE HIS HONESTY AND WILL USE HIM AGAIN IF I NEED A PLUMMER”

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  • Mr. Rooter

    Outstanding service and customer care.

    “Outstanding service and customer care.”

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  • Mr. Rooter

    I'd definitely ask for him again.

    “My experience was wonderful. The gentleman was so kind & answered my many questions. He quickly discovered several areas that needed attention & explained to me what he would do. It didn't take long & he was very polite & professional. I'd definitely ask for him again.”

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  • Mr. Rooter

    Norm was awesome.

    “Service person was very helpful. Working around my schedule and notifying me of special deals. Norm was awesome.”

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  • Mr. Rooter

    responded the same day to my call, professional crew and service

    “Explained sewage line clean-out process, used camera to explain what was found and why. Installation of commode efficient and quick.”

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  • Mr. Rooter

    professional and friendly

    “Unfortunately our water heater went out but Mr. Rooter Plumbing was able to come out the next day to replace our water heater. The techs were on time and friendly. I felt comfortable with the techs working and replacing our water heater. I would recommend this company.”

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  • Mr. Rooter

    I would recommend them to anyone.

    “The installer, Shane, was and did a very professional job. Every time I have had Mr. Rooter to my home it has been very satisfying. I would recommend them to anyone.”

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  • Mr. Rooter

    Thank you for a professionally done job.

    “I am a customer service technician for a local electrical contractor, I have been in customer service for the last 10 years in California and Indiana and have never seen such high prices for simple task work. I had diagnosed the problem, come up with the solution and provided the parts needed. If I had done this job before, I would have done it myself. Your man did not believe me when I told him the solution to the problem, but he did what I asked and I was pleased with the results. Thank you for a professionally done job.”

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  • Mr. Rooter

    I was pleased with his service

    “The technician, Shane, was very personable and informative. I was pleased with his service and would use him again.”

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  • Mr. Rooter

    Will use them repeatedly.

    “Kitchen leaks due to hard water. Shane was prompt, polite, thorough, and considerate. He actually cared and took the time to do everything correctly and perfectly. When I noticed a small dent in the plate of a new faucet he was installing which I wasn't fussed about, he insisted to undo what he'd done and take it back because it is new and should be perfect. I wish my local McDonalds cared a small fraction about what I eat and how correct they get my order as Shane did on our kitchen. Will use them repeatedly.”

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  • Mr. Rooter

    Very knowledgeable

    “Very knowledgeable and offered alternatives. Arrived before set time, used shoe covers to protect our floors.”

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  • Mr. Rooter

    All of the work done by Mr. Rooter employees has been beyond our expectations.

    “We feel that the service was done in a very professional and friendly matter. On a matter of accidentally over charging us, the matter was settled quickly and efficiently to our satisfaction. All of the work done by Mr. Rooter employees has been beyond our expectations. Thank you!”

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  • Mr. Rooter

    GREAT SERVICE & Teamwork!!!

    “I had one of those weeks where everything was going wrong... at this point my water heater was leaking steadily and flooding my utility room. I had called about 12-15 different people... mind you this was on a late Friday afternoon. I got prices all over the board but most importantly, it was I can't get someone out there until tomorrow or Monday... and one said they could come that night but wanted $175 an hour for emergency after hours... when I called Mr. Rooter, I my call was answered immediately and in an instant they were ready to help me, come out right away and solve the problem. As I said, the prices were all over the place and when getting a water heater, almost no one offers a warranty over a year. Mr. Rooter was a little more than some of the other quotes I received but as it turns out they were worth every penny & more! The service tech. came out shortly after I called, he was so good with my fur family and quickly rectified my problem. I had hot water that night and no more flooding in my utility room. Oh, and with Mr. Rooter, they offered me 6 YEARS PARTS & LABOR Warranty. NO ONE out of those other people I spoke to offered anything of the sorts. My experience with Mr. Rooter was nothing but pleasant and professional every step of the way. They made me feel as if they really cared about ME! I would high recommend Mr. Rooter to anyone who has a plumbing issue! I made sure my tech put a sticker on my water heater and got some extra cards! I will be calling them back to do a few other things I need- definitely a keeper! The staff even followed up with me the next business day to make sure everything went well. GREAT SERVICE & Teamwork!!!”

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  • Mr. Rooter

    We were VERY pleased with the prompt service provided.

    “Naturally the toilet leak and bathtub filling up happened on a Saturday! We had called another plumbing service only to get a recording and run around, but when we called Mr. Rooter, not only did we get a real live person that answered the phone, we got an appointment that very day within hours and the tech that showed up was courteous and got the job done in a timely fashion. We were VERY pleased with the prompt service provided.”

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  • Mr. Rooter

    You're the best.

    “You're the best. always prompt and courteous!”

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