Serving Greater Syracuse & Surrounding Areas Change Location

There's a reason they call us Mr.®

Meet Our Staff

For trusted and reliable service, hire Mr. Rooter Plumbing of Greater Syracuse

  • Duncan



    Duncan is not only a co-owner but a Senior Field Supervisor. He oversees all of our plumbing technicians and ensures all their work is top-notch. Always available to help customers with any questions or concerns, Duncan has been with our company since 1998 so there is nothing he can’t handle. Duncan has three children who all work within the business, and has six grandchildren who he hopes will be joining the Mr. Rooter family when they are older!

  • Kathy



    Kathy is one of our co-owners. She oversees the Mr. Rooter plumbing team to make sure that you, our customers, are happy. When she isn’t working to provide excellent customer service, she enjoys spending time with her six grandchildren (with another on the way) and three adult children. Kathy is an avid reader and is also known to spend weekends at camp or traveling.

  • Danielle


    Office Manager

    Danielle has been with us for three years now. She handles all of our AR/AP, bookkeeping, and in-house accounting. Danielle is also a new mother to eight-week old daughter, Jordyn.

  • Stephanie


    Customer Service Representative

    Stephanie has been with the Mr. Rooter of Greater Syracuse family for a year and a half. She keeps us all on track as our dispatcher. Stephanie is a valuable asset to our team and mother of two wonderful sons.

  • John Wayne

    John Wayne

    Field Supervisor

    John Wayne (not the Duke) has been a welcome addition to our Mr. Rooter family. Quickly proving himself, he worked quick to become a Field Supervisor. John Wayne is a certified SCUBA instructor and a great pie baker – he treats us to them frequently!

  • Eric


    Service Professional

    Eric is our newest service technician. We are excited to have him because he picks up on things very quickly! When Eric is not plumbing, he enjoys hunting, fishing, farming, and takes great care of his grandparents – he is definitely one of a kind.

  • Guy


    Service Professional

    Guy is another new addition to the Mr. Rooter family. He is always ready with his septic truck and is able to handle all of your septic needs – whether it be pumping a septic tank, HydroScrubbing the inlet or outlet of your tank, or any other task related to septic!

  • Mark


    Service Professional

    Mark has over 30 years of experience on his backhoe, mini-excavator, and many more pieces of heavy equipment. He is also a Journeyman plumber, which makes him invaluable to our dig team!

  • Matt


    Service Professional

    Matt has been with the Mr. Rooter family for about 8 years and is one of our nephews. As a Registered Apprentice Plumber, he brings a wealth of knowledge to our team! Beyond the Mr. Rooter family, Matt has a family of his own with four children including a new baby girl.

  • Mike


    Service Professional

    Mike has had extensive experience with clearing sewer lines with our HydroScrub machine. While Mike may look young, he is definitely wise beyond his years. He comes from a family business where he worked with his father for many years.

  • Nick


    Service Professional

    Nick has been with the Mr. Rooter family full-time since 2006, but joined us part-time in 2004. He is one of our three plumbing specialists! Nick is always looking to improve his skills and will be taking his Master Plumbers test next year increasing his value to us and to you, our customers. Nick is also our son, making him a true plumbing family-member. He is father to three of our grandchildren and has another on the way.

  • Tim


    Service Professional

    Since joining our Mr. Rooter family about a year ago, Tim has quickly become an essential member of our crew. He is a member of the excavating crew who is attributed with making everything run "as smooth as silk."

  • Tyler


    Service Professional

    Tyler started with us in 2008 as a part-time helper. In 2010, he became our sewer specialist since he is relentlessly dedicated when it comes to getting drains open. People refer to his drain cleaning techniques as being like “a dog with a bone.” Tyler is also our son and his only child is his Boxer/American Bulldog, Archie.

Your Courteous
Plumbing Professionals

  • Mr. Rooter

    "Thanks for a job well done"

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