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  • Mr. Rooter

    I would recommend them to anyone.

    “I have used Mr. Rooter for many years and have had great results. From my personal residence to an apartment building that I own, Dale and his staff are always professional, courteous, and quick. They offer great customer service at a very reasonable price and I would recommend them to anyone.”

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  • Mr. Rooter

    The technicians are wonderful.

    “The service I received was best to none. I would highly recommend Mr. Rooter. Thank you for such great service and being so accommodating. The technicians are wonderful.”

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  • Mr. Rooter

    The service was excellent.

    “The service was excellent. They came out on a Sunday to check what I thought was a clogged line. It turned out to only be a venting issue which he fixed easily. He still ran the camera down the pipes to be sure there were no issues there. He was extremely polite and I would recommend this company and I will certainly use them when I need plumbing help next time.”

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  • Mr. Rooter

    I highly recommend Mr. Rooter.

    “I had two different people do work. If the second person who came (Ben) had been the first (or only person) I would be giving this review 6 out of 5 stars. Unfortunately that was not the case and to be honest I am writing this review about my complete experience, both good and bad. I had a backup in my sewer line caused by roots in the pipe and called Mr Rooter. I was given a price and told this would include inspecting the line with a camera, hydroscub for up to 2 hours and another camera inspection where I would be able to see all the roots were taken care of. Unfortunately for this initial service there was only 15 minutes spent and when I asked to see it through the camera I was told the owner had taken the camera and it was not available. It seemed the backup was clear. However,5 months later I had another backup and was told by the JWA that there were roots in my line again. I called Mr. Rooter again and was told initially that it may not be under warranty and she would have to check with the owner and to be honest at this point I was not going to continue with Mr. Rooter. HOWEVER, when I explained the initial service I received everything changed. They sent out a different person who was completely professional, knew what he was doing, and really enjoyed his work. He not only scrubbed the line, but let me watch on his computer in real time as he put the camera through my entire line. He explained how roots can get into a pipe without cracking the pipe and did are really great job. Based on the follow up care that Florence (in the office) and Ben (who came out the follow up times) gave I highly recommend Mr. Rooter. I wish that the initial visit would have been as positive, but they really took care to solve the problem and make everything right.”

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  • Mr. Rooter

    You provide excellent service

    “I would like to rescind my previous bad review of Mr. Rooter. When made aware of the situation, the owner took the liberty to go out of his way to rectify the situation personally. This shows that he cares about his customers and takes pride in the services his company provides. He personally inspected the plumbing in our entire home and offered maintenance tips to assure our plumbing would remain in good working order. In addition, the employee did have consequences for his actions, which I feel is important. I want to thank Mr. Rooter for taking the time to care and make things right in a bad situation. I do not hold you accountable for one person's actions. You provide excellent service and as a result I would not hesitate to contract your services in the future! Sincerely, Amy M. and family A”

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  • Mr. Rooter

    Going the extra mile

    “The service tech, Benjamin, was very pleasant and worked to get the job done where another company had left without completing the job. He was very thorough and went the extra mile to get the job done. I am also a plumber so I have a good understanding of what it takes and I would recommend Mr. Rooter to others as far as drain cleaning.”

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  • Mr. Rooter

    professional and thorough

    “A nasty sewage backup occurred last Saturday night. The crew from Mr. Rooter was on the job within a half an hour of calling them. It was a mess, but they were professional and thorough (as always), and they stayed until the job was completely done. Thank you Dale and Ben!!”

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  • Mr. Rooter

    Santa to the rescue!

    “I have been dealing with my backed up toilet all day I am writing this at 9:30pm and I started at 9:30 am. My regular plumber was able to come at 6pm he said it was main sewer and call Mr. Rooter. I got in touch with Michelle around 8:00pm she said it sounded serious that Dale was coming to check it out and give me quote, not to worry if i decided not to have the work done no problem he would leave estimate. within 20 minutes Dale appeared looking like Santa. After he assessed the situation he said that it was my lucky day and he called the Borough to clean out main line. I was very fortunate and it was a stroke of luck that I called Mr.Rooter. The interaction was so positive. Dale was warm and friendly. I definitely will use them in the future. Thanks to Michele and Dale have a happy holiday!”

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  • Mr. Rooter

    I would highly recommend Mr. Rooter to anyone.

    “I have nothing but praise for the service rendered by Ben Reese from Mr. Rooter. He arrived at the scheduled time and was very courteous and finished the job in a timely and professional manner. I would highly recommend Mr. Rooter to anyone.”

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  • Mr. Rooter

    thank you for the great service

    “The service was great the tech was very professional it is my opinion that the company should be very grateful they have great techs. Mr. Benjamin Reese is a very respectful and a true veteran thank you for the great service.”

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  • Mr. Rooter

    Satisfied customer

    “Saturday morning I went into my mechanical room only to find the sewer backed up all over the floor, I didn't know who to call so I called Mr. Rooter. The woman who answered the phone was very polite, took all the information and told me someone would be out within an hour and a half. 45 minutes later the service man showed up and I recognized him as someone I have know for years and this was his company. He didn't waste any time and had the blockage cleared within 20 minutes. I would highly recommend Mr. Rooter to anyone with plumbing needs, well done.”

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  • Mr. Rooter

    Very happy with the results.

    “Excellent job by both Dale and Ben! Very happy with the results.”

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  • Mr. Rooter

    Dependable

    “This is the fourth service call to our home since we purchased it a year ago. From the initial phone call through the actual service/repair, Mr. Burris and his staff have been courteous, professional, and thorough. It is nice to have a service provider who is so dependable!”

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  • Mr. Rooter

    always reliable

    “Mr. Rooter is terrific. He comes on time, gets the job done right the first time, is neat, to the point and has always been reliable.”

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  • Mr. Rooter

    I was so impressed with Mr. Rooter

    “I called in Mr. Rooter after another plumber reached a point where he said, "You should call somebody to look at your exterior plumbing." Well, it's a good thing he did, and a good thing I called Mr. Rooter. After hours of work and investigation, the Mr. Rooter staff determined that my plumbing issue wasn't a blockage or a venting issue - it was a septic tank that I didn't know I had. Even after I had paid for the initial service, they stuck around another hour or two digging up part of my back yard to verify the problem was a neglected septic tank. We then discussed a plan to permanently address the issue and scheduled time for Mr. Rooter to come back out to do further work. I was kept apprised of what was happening at each stage of the process, and they were kind enough to put up with my questions and hanging about. The initial technician on the job, Benjamin, didn't give up trying to diagnose the problem and went to a lot of effort to gather as much information as possible. The owner then came in to help put all the pieces together. Their combined determination and experience have no doubt saved me a lot of trouble by allowing us to address a very large issue now rather than a few months from now when the ground is frozen and an exterior plumbing project becomes incredibly difficult. I was so impressed with Mr. Rooter that I paid extra to sign up for their loyalty program. Because if we found a septic tank this time, who knows what will come up next?”

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  • Mr. Rooter

    I'd hire them again

    “Benjamin Reese from Mr. Rooter of Happy Valley came on September 29, 2015 to investigate a very mild sewer backup issue I was having. He was 100% professional, proficient, and friendly in his work, which included removing the toilet (my setup is old and has no clean out access) and sending several different water jets down the pipe to clear the blockage and allow the camera to see exactly what was going on. The final verdict wasn't good (the old Orangeburg pipe needs to be replaced) but this was a function of the existing situation and not the work that was performed.”

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  • Mr. Rooter

    We are very thankful for choosing Mr Rooter Plumbing.

    “My wife and I highly recommend Mr. Rooter Plumbing of Happy Valley for their quick and highly efficient repair of our broken sewer line inside our house. Mr. Burris met with us on a Wednesday to diagnose the problem with a sewer line camera and returned the next day to thoroughly and professionally fix the problem in the living area of our home. Floors were also covered by drop cloths or plastic to eliminate any further damage during the repair. Upon completion, Mr. Burris meticulously cleaned the tile floor in the bathroom. We are very thankful for choosing Mr Rooter Plumbing.”

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