Use this questionnaire to interview and find the best plumber for you.
| |
Mr. Rooter |
Competitor |
| 1 |
Have you been in business long?
(Caution! Only an experienced
plumber can do your installation correctly!) |
YES!
35 YEARS! |
? |
| 2 |
Do you have longer warranties than
the industry standard?
(Caution! Don't do business with a
plumbing company that doesn't warranty
work in writing!) |
YES! |
? |
| 3 |
Do you have a physical address?
(Caution! Don't do business with a
plumbing company that refuses to
give you their street address!) |
YES! |
? |
| 4 |
Do you have workman's compensation
and general liability insurance?
(Caution! Your homeowners's insurance
may not cover an accident, injury,
or damage!) |
YES! |
? |
| 5 |
Will you guarantee that the price
quoted will be the final price even
if you overlooked something?
(Caution! Beware of a low initial price
followed by a price increase for the
same exact work once it has started!) |
YES! |
? |
| 6 |
Will you guarantee my ultimate satisfaction
for the work I need done?
(Caution! Get this in writing!) |
YES! |
? |
| 7 |
Do you run background checks on your
technicians?
(Caution! Many plumbers have a history of major crimes.
Don't be victimized!) |
YES! |
? |
| 8 |
Do you drug test your technicians?
(Caution! Most crimes
committed by service people, such as
theft, are usually done by drug addicts!) |
YES! |
? |
| 9 |
Do you specialize in residential
service and repairs?
(Caution! Don't allow new construction
or heavy commercial plumbers to work
on your home unless they are trained!) |
YES! |
? |
| 10 |
Do you offer a peace of mind guarantee?
(Caution! Most companies are smaller
and may go out of business before your
warranty expires!) |
YES! |
? |
| 11 |
Will your work meet or exceed existing
code requirements?
(Caution! Unless specified in your
contract, don't assume this! Corrections
are costly!) |
YES! |
? |
| 12 |
Do you offer home inspections?
(Caution! Occasionally the true source
of your problem lies outside the actual
work area!) |
YES! |
? |
| 13 |
Do you have a large enough staff
to handle my needs?
(Caution! Beware of companies with
too small a pool of knowledge from
which to draw!) |
YES! |
? |
| 14 |
Will your technicians be in a company
uniform and drive a marked company
vehicle?
(Caution! Service people often bring
others who are not properly trained
or screened to the job site!) |
YES! |
? |
| 15 |
Will you use mats, drop cloths,
and shoe covers while working in my
home?
(Caution! Damage
to your property could raise your
total cost of installation dramatically!) |
YES! |
? |
| 16 |
Do you clean, haul, and dispose of
all job site debris?
(Caution! Most plumbers do not include
a thorough cleanup as part of the job!) |
YES! |
? |
| 17 |
Do you offer 24 hour service - 7
days a week, without charging for overtime?
(Caution! Most companies will charge
you overtime on weekend, nights or
on holidays!) |
YES! |
? |
