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Mr. Rooter

I could not recommend anyone more highly in his industry. Be it big or small, Jay and his team can take care of you and your wallet.

“On a Sunday morning our hot water heater exploded literally. After seeing the truck in my neighborhood numerous times I decided that I would give them a call after having disastrous experiences with Lowes and other plumbers I didn't know who else to call. Well I can tell you my prayers were answered. Not only was Jay and his team courteous, fast, and friendly he was reasonable. What I expected to cost thousands because of our strange outdoor hot water heater needing to be moved to our garage and new lines installed cost me a fraction. Not only did Jay provide prompt excellent service he spent his own time negotiating with my home warranty company to ensure that I ended up not spending a dime. I had spent half a day on the phone with them and was told the work would cost at least $1,800. Jay went to bat and worked with me and the company. I could not recommend anyone more highly in his industry. Be it big or small, Jay and his team can take care of you and your wallet. Thanks again Mr. Rooter for ensuring my family of five had hot water again asap.”

Joshua B.

Hoover, AL

May 9, 2017

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Mr. Rooter

I'm very thankful for this location and the exceptional customer service shown. They truly went far beyond what was expected or what many other companies would do to help.

“I thoroughly recommend Mr. Rooter to anyone who needs immediate help as well as wants someone trustworthy. I recently had an issue with a bad regulator valve which was causing water pressure spikes in excess of 120 psi. I called Mr. Rooter on Sunday morning to get help and within an hour had someone on the way. Unfortunately, due to a family medical emergency, I had to leave the house and could not meet Mr. Hancock at my residence. Give the seriousness of the issue, Mr. Hancock worked with me to access my house, assess the situation and get me a quote in a matter of hours. His team arrived promptly the next morning to fix the issue. The work was very clean, handled very professionally and was a very reasonable price for the issue. I'm very thankful for this location and the exceptional customer service shown. They truly went far beyond what was expected or what many other companies would do to help. I highly recommend him to anyone who wants an honest answer, fair price and a very respectable businessman.”

Tanner N.

Helena, AL

Sep 6, 2016

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Mr. Rooter

I would highly recommend his service to anyone looking for any major line issues with their plumbing as he made the unfortunate experience much easier to deal with.

“Mr. Jay Hancock of Birmingham Mr. Rooter responded very quickly to my emergency needs when my entire house was backing up into all of my bathrooms and kitchen area. He came out promptly and was able to assess and quickly fix an issue where the main line was clogged at the end of the service at the back of the house. Thankfully, he was able to clean the line out with a specialized water cleaning system without having to do any other major repair work on the piping. Jay was very courteous, very detailed explaining everything that was needing to be done, and upfront on the cost estimate to do the work. After he cleaned out the system he was thorough in checking with a camera to make sure everything was indeed clear and ready for use again. I would highly recommend his service to anyone looking for any major line issues with their plumbing as he made the unfortunate experience much easier to deal with.”

John D.

Pelham, AL

Jul 18, 2016

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