Open Accessibility Menu
Hide

What People Are Saying
About Mr. Rooter Plumbing of Cape Fear

Write a Review

Cancel
    Please select your rating.
  • Please enter your full name.
  • Please enter your city name.
  • Please select your state.
  • Please enter your a title for your review.
  • Please enter your review.
  • This isn't a valid email address.
  • “Although more expensive than local handymen in the area, I got just what was promised and it made spending the extra so worth while. Alex worked quickly and explained everything he was doing. Showed up a little early and was professional and polite. He left the bathroom spotless, as if he was never there.”

    John Knapp , Southport, NC

  • “Charles arrived on time and worked efficiently to open a plugged up sink drain. Very pleased with the job.”

    David V. , WILMINGTON, NC

  • “Called and got a plumber out the same day. Chuck was great. Very courteous and friendly and solved my problem quickly. They're my first call if I need a plumber.”

    Eric Wardle , Leland, NC

  • “Called them for a small job and got a live person first call. Mark was very helpful and sent a tech within an hour. The tech (Dan) showed up on time and did a great job. Even came back to help me with a small issue. Great service and people.....highly recommend them!”

    Bill B , Southport, NC

  • “I used them recently when the hot water heater died while we at guests at the house. I was not house, worked everything out over the phone, and the problem was fixed within 2 hours - start to finish. The price was fair. Upon returning to the beach, I noticed that the hot water was a little hotter than desired - this can happen when a new thermostat is installed. Once call, and they returned to adjust the settings that afternoon at no additional cost. Definitely recommended if you need service at Ocean Isle”

    H , Ocean Isle Beach, NC

  • “Taylor was sent to my home , responding to my call about no hot water supply. My 35 year old hot water heater finally had died.He looked to see what had caused the problem, then advised me it needed replacement. I agreed and he gave me a reasonable estimate cost on installing the new one that day. We looked for the outside water shut off valves to the house for three hours plus. Taylor poked the ground with his iron rod , dug the possibilities time & time again, walked the neighborhood looking to see where other boxes were placed, etc. I was astounded when he finally found the box buried a foot underground underneath a group of small trees that had frown over it in the 15 years since I had moved into the property !!!. Taylor stayed here until 10 pm that night taking out the old stone-filled heater, installing the new one, checking to see it was working properly, and cleaning up his work area in the hallway of the house before leaving. Taylor is one of the most conscientious craftsmen I have ever encountered and I consider myself lucky he responded to my call to your company.”

    Mary Pritchard , Carolina Shores, NC

  • “We've used Mr. Rooter for many years - always prompt, efficient and clean.”

    Michael Stroinger , Southport, NC

  • “They are the best. Came and snaked a laundry machine washer drain and provided expert advice on repairing a rusted out piece of cast-iron thanks guys!”

    Irock3rd , Southport, NC

  • “Fast, efficient and friendly service. My tech Taylor was very professional. He worked very efficient. I will use Mr. Rooter next time I have a plumbing need. May God bless all of you.”

    GrandmaC , Ocean Isle Beach, NC

  • “I was really pleased with the guys. Mark, the owner, treated me well and stuck to their quote. Work was done quickly, and professionally. Tommy and the team were great, and friendly. I have more plumbing needs, so will be coming back here again!”

    LesS , Oak Island, NC

  • “Called around 7am . Received a call back and set appointment. Taylor with Mr. Rooter arrived within one hour, completed repairs and was through in approximately 1 1/2 hours. He was well mannered and efficient. Very pleased with repairs and charges.”

    John P , Oak Island, NC

  • “I am so thankful to have Mr Rooter took care of our client in Wilmington. Thanks you so much. They are prompt and professional.”

    AR , Wilmington, NC

  • “Excellent CPR. (Courtesy, Prodessionalism, Respect). Courtesy call half hour prior to. Arrival. Technician Charles was on time, respectful neat in appearance and professional. He conferred with me as to the nature of the problem , assess the situation and provided a written quote He completed the job, in and out in 25.minutes. I am well satisfied with the services rendered. Now they are my permanent plumber and I will be referreding this company to my family and friends. Joanne Brown”

    Joanne Brown , Ocean Isle Beach, NC

  • “Technician possessed obvious expertise in diagnosing possible solutions to a complicated water pressure problem. The communication from the office was fast and accurate, allowing me to make plans in advance for my work. I will definitely call again when the situation arises.”

    Jim H. , Boiling Spring Lakes, NC

  • “We were having a problem with our sewer. We called Mr Rooter and they fit us in to their schedule. Technicians arrived and took care of the problem. Thank you to the Owner, Office staff and Technicians for getting our problem solved!!!!! Wonderful company!”

    BSL Mini Mart , Southport, NC

  • “Alex performed a thorough and competent annual maintenance on our tankless water heater. Very satisfied.”

    Sam S. , St. James, NC

  • “Taylor was very knowledgeable about installing a water line to the new refrigerator and ice maker. Explained everything I needed and completed the job thoroughly.”

    Robb , Oak Island, NC

  • “Can’t say enough about how helpful they were from the time we called on Sunday afternoon until the next morning when the technician showed up. Harold went out of his way to fix our problem. We will definitely call Mr. Rooter for any of our plumbing issues.”

    Drew , Wilmington, NC

  • “Would recommend - Came out same day. Arrived at scheduled time. Diagnosed the issue and was very quick and professional. Fixed my issue price was reasonable. The next time I need a plumber Mr. Rooter will be my first call.”

    Kirk , Oak Island, NC

  • “Harold arrived promptly and was very courteous. He looked at the problem, suggested a good solution, and implemented it. No mess, no fuss. He also provided us with some help on future projects we will need soon. Highly recommend!”

    LesS , Oak Island, NC

  • “The job was major with water heater replacement and 45 year old galvanized pipe disconnect and new pipe for the entire house. Ricky and John did an excellent job and went beyond expectations. If any other issues down the road they will be the ones we call.”

    Steve L. , Southport, NC

  • “I had Taylor out today, and he was outstanding. He was very professional and informative. He made sure the job was completed and I wouldn’t have issues down the road. I would most definitely hire your company again, especially if you send Taylor.”

    F.H. , Bolivia, NC

  • “I have been using Mr. Rooter (signed up for their Advantage Plan) since 2010 for various plumbing issues. Juan was the technician that arrived at my house "at the scheduled time" and listened to "many" of my questions with courtesy. I like that I was given a quote up front for the work to be completed.”

    Bammie , Caswell Beach, NC

  • “I had the best experience with the plumber this afternoon. Called in the morning for a problem with my water heater.The gentleman was very polite and professional, gave me a quote before starting and finished the job in less than an hour.gave me a thorough explanation before leaving.Big thank you”

    Ivan david , Wilmington, NC

  • “I'm super impressed & happy with the service we received from your company. This level of service is rare nowadays. We discovered a broken water pipe under out house at 11pm on a Friday. We cut the water off to the house and went online to search for a plumbing company. We found Mr. Rooter and we left a message of our problem on your Facebook page. At 8am the phone rang with your rep and by 9am a technician arrived at the house. Even at this point I was a bit astonished. Your tech Juan was outstanding. Courteous and a hard worker. He went under and found the problem and diligently worked until he fixed our pipe. He represents your company in an outstanding way. Our water was back on before noon. Honestly, I'm not used to such good service. I recommend Mr. Rooter wholeheartedly.”

    Steve S. , Oak Island, NC

  • “Harold was my tech and was prompt, very knowledgeable and efficient. I was very pleased with the end result from his visit, my problem was solved and we also had him do some other work than had long been needed, this was done to our satisfaction, I will definitely call again if needed”

    Nancy Creekmore , RIEGELWOOD, NC

  • “Taylor Cobb did an OUTSTANDING job diagnosing and fixing the Plumbing issue.. OUTSTANDING and WOW !!!”

    George , Sunset Beach, NC

  • “Wonderful service. We have utilized the services of this company several times in “emergency” situations....they are always responsive and professional! Much appreciated- would highly recommend these folks!”

    K.H. , Southport, NC

  • “Had a great experience! Was able to fix the problem, was professional, prompt and was very informative. He communicated what he needed to do every step of the way! Would definitely use MrRooter again!”

    SW , Southport, NC

  • “Reputable, honest and reliable. I will call you again. Thanks Harold P.”

    Debbie , Shallotte, NC

  • “Great service. I am very satisfied”

    Water Softener Installed , Southport, NC

  • “From the call for assistance, to the scheduling, to the call to say the technician was on his way to when the technician, Harold arrived on time all was good. He diagnosed our 3 issues promptly, gave the price up front, performed what he said he would do and collected the amount which we knew ahead of time. Very efficient, professional and courteous. Thanks for the service!”

    Larry Snead , Oak Island, NC

  • “Elie was capable and efficient. He did a great job. I thought your pricing was a bit high, but you answered the phone and then showed up. Good job! Thanks.”

    Peter Koch , Caswell Beach, NC

  • “This is our second time to use Mr. Rooter of Cape Fear. We had had such a great experience the first time, we immediately called them the next time we needed some plumbing service. Used them to replace some original builder shower heads and kitchen faucet. Cody the technician was prompt, neat, professional and very friendly. Listen to our concerns, gave us options and then performed all of the work in a very neat and proficient manner.. Would recommend them to anyone needing plumbing service. We gladly use Cody again.”

    JB , Southport, NC

  • “My husband and I discovered a leak in our front yard which was filling up the yard with water. We quickly contacted Mr. Rooter and Amy put us in touch with Elie Cuevas who was at the house within 15 minutes! Not only was Amy a great communicator but she explained what the process would be in getting in touch with the technician. Elie was absolutely fantastic and started taking care of the problem very quickly. Not only did he explain what would be happening but also spoke with us about our possible future needs. He was indeed a consummate professional for your company and took the time to show us everything that needed to be done as well as the results. Thank you Elie for being such a great technician for your company and for showing up so quickly. We hope to work with you in the future for other preventive measures!”

    Lillian , Caswell Beach, NC

  • “my very expensive necklace fell down the tub drain. Elie, was efficient and friendly. explained what he was going to do. very professional. He put his camera into the drain, saw my necklace, used his tools and retrieved it! I was very happy and relieved he was able to get it out, within a little over a half hour. I would definitely use them again. The cost, I cannot lie, was expensive. Initial visit was 129. the quote was 309. but ended up being 266. but worth it, I got my necklace back.”

    dl , southport, NC

  • “Had a leaking hot water heater in my new home. The serviceman, Cody, came right out, showed me exactly what needed to be done and why. He worked efficiently, was incredibly polite, and left the work area cleaner than when he got there. Also ended up doing a little landscaping in order to find the main shutoff. Highly recommend Mr Rooter!”

    Mike , Wilmington, NC

  • “I was very pleased with the job that was done. I called at 7:00 am they were here before 8:00am and it is a holiday.”

    Diane Walters , Shallotte, NC

  • “Our water heater literally blew up late Sat night. We called Sunday morning at 8 and had a plumber by 1030am. Great job. Worked hard and left our house as if had never been there. Our tech was "Harold" and he was very knowledgeable, patient, and professional. I would recommend this company to others!”

    BJW , Oak Island, NC

  • “From the friendliness of your office staff member, Kelly, to the courtesy, ability, promptness and neatness of your technician, Josue M. we were very pleased with "Mr Rooter's" overall service.”

    Happy Client , caswell beach, NC

  • “This is such a wonderful company. I called in the morning around 9am, Cody was at my house by 11am to work on my dishwasher, which was not draining properly. Cody was up front and honest in trouble shooting the problem and giving options to resolve the problem. Mr Rooter is going to be the only plumber I will use. I have had other plumbers complete repairs before and they were not as competent as this young man. Nice, professional , polite and very knowledgeable in their trade.”

    Beth , Southport, NC

  • “I have a beach rental property so I have to trust my plumber to be fair and effective when I am not around (3 1/2 hours away in fact). Mr. Rooter on Oak Island is awesome. I have used them since 2011.”

    S. D. , Oak Island, NC

  • “Information needed to register my water heater was emailed to me within the hour. Wow.”

    Cliff Bowen , Moneta, VA

  • “Needed to have two hot water heaters replaced. Jose Melendez and crew were timely, very pleasant and professional. They installed new heaters, removed the old one and left everything in a very clean condition! Would definitely recommend!!”

    Sherwin S. , Wrightsville Beach, NC

  • “Josue Melendez was terrific. Very professional, friendly and respectful of what I wanted to have done. He was very knowledgeable and took care of the problem of low water pressure and I had him switch out bath faucet/shower set I had purchased. I would definitely recommend him to anyone. The price was less than I expected. I am very pleased.”

    G.T. , Boiling Spring Lakes, NC

  • “Were here within an hour after calling. Explained cost and procedures before starting. Very polite.”

    Anonymous

  • “Prompt, courteous service. Showed up earlier than expected. Cody was friendly and went above and beyond to fix the leak.”

    Joseph P.

  • “Prompt, courteous. They always explain the problem and make sure we are satisfied when the job's completed. We highly recommend Mr. Rooter Plumbing.”

    Wilmington Surgical Associates

  • “I recently needed a new water heater installed to replace a 20 year old unit. The technician promptly came out and went over the detailed expenses and the installation process. Within 2 days they came to install the unit. Installation was quick and neatly placed. The closet where installed was left much cleaner than when the old unit was installed. Technicians were extremely careful to not damage anything and took caution to not leave one bit of dirt or dust! I was most impressed the pride these workers took in providing great customer service!”

    Al M.

  • “Very good! The technician that did the replacement of our hot water tank was efficient & polite.”

    Robert J.

  • “On time, quick identification of the problem, and fixed in short order. Very satisfied with your technician.”

    Bob K.

  • “Service performed efficiently and on time!”

    Richard C.

  • “Your company is the best, on time, and efficient. Corrected the problems in a timely manner. Thank you.”

    Bob B.

  • “Quick response time. The tech was professional and a pleasure to do business with.”

    Gary M.

  • “Best service on time and very friendly feels like a member of the family is doing it!”

    John & Patrica S.

  • “I had a flood emergency on a weekend and they actually pulled one of their guys off a job to shut the water off 15 miles away! They found the problem and repaired the broken pipe and cleaned up.”

    Pam G.

  • “The people in this office are the BEST! Very quick response for a septic system replacement I had to manage from 600 miles away. They were there when promised and analyzed the situation and even emailed pictures. They did the replacement quickly and neatly, and to top it all off they were the nicest most professional people to work with. Highly recommend them!”

    Laurie W.

  • “Our need was over a weekend and that was not a problem in Mr. Rooter's response. The representative was very professional and helpful and we even used FaceTime to allow me to see what he was doing.”

    Perry J.

  • “They were very nice and checked out things that might be causing the problem. Very neat in appearance and making sure they did not make a mess of any kind.”

    Diane T.

  • “I received the fast service as you would expect. I have been a member since 2014. The plumber or plumbers who come out are friendly, courteous, and clean up after the repairs. The office staff are also friendly and courteous. I have recommended Mr. Rooter to neighbors and friends. Thank you everyone at Mr. Rooter.”

    Joy R.

  • “Friendly and professional staff. Quick, easy, and painless service!”

    Anonymous

  • “I want to commend you for your efforts to do the job well and fast. Please convey our thanks to your courteous and helpful employees.”

    Tony W.

  • “I was so glad that someone was able to come that day. We had a problem which required us to turn off the water. Two gentlemen were there in a few hours, did the job in an hour and were very courteous. I don't live in the area. I was there visiting my daughter and told her to definitely call Mr. Rooter Plumbing when and if she needs a plumber in the future.”

    Barbara S.

  • “Your plumber arrived promptly and began working to diagnose our problem, beginning with the simplest and least expensive fix. Every step of the way he explained to us what he was doing and why. Ultimately he find that we needed to have our septic tank pumped out. His service was respectful, friendly, and excellent in every way.”

    Joel L.

  • “We always use Mr. Rooter. You are flexible and provide great customer service!”

    Sage S.

  • “On time, efficient, knowledgeable, 100% cleaned up after. Excellent customer service!”

    Maylynn R.

  • “Wonderful, quick, and efficient service installing my new hot water tank. Very polite service tech.”

    Linda C.

  • “I called your office after the technicians installed our dishwasher to tell them how competent the technicians were and how pleasant their demeanor was. I would not hesitate to call your office again if we needed a plumber.”

    Judy T.

  • “I called Mr. Rooter to check my garbage disposal which needed to be replaced. The technicians arrived on time. They started by asking me exactly what was happening with the disposal and then checking it out. I suspected the disposal needed to be replaced which was correct. To determine what kind of replacement I needed, we discussed how I actually used the disposal (which is heavy use). After going through several options and products, would would meet my needs, we decided on the model I needed. The work was done within a very reasonable time frame and the sink area and beneath were thoroughly cleaned. I was given followup information and service as well as other services that are covered with the warranty. It was an excellent experience.”

    Faye H.

  • “The technicians were excellent. Very knowledgeable, efficient and clean. They knew what they were doing and got the job done. Would definitely ask for them again for future plumbing needs.”

    Ray J.

  • “Accommodating by making appointment time to fit my schedule. Arrived on time. Excellent customer service skills.”

    Maylynn R.

  • “Came the same day I called even though he had to work late.Very courteous even wore booties in the house. Great service!”

    Craig S.

  • “Very professional and courteous. Explained everything.”

    Bill U.

  • “The tech was very neat and knowledgeable of both the repair and the new product installed. Did appreciate that he put on shoe covers before entering our home. Will definitely use your services again.”

    Bill D.

  • “Great fast service at a reasonable price. Diagnosed the problem definitively using appropriate equipment and technician skills. Made cost saving recommendations to upgrade toilet to a more efficient model and offered recommendations for future services to the property. Thanks for the service.”

    Sarah A.

  • “Repairman arrived on time, was friendly and knowledgeable. He quickly diagnosed the problem and rendered the replacement in short order. He cleaned up behind himself and was respectful of my home and me.”

    Ben W.

  • “Fast, efficient and friendly service. I was very pleased with the service I received.”

    Irene W.

  • “Prompt courteous service on a holiday weekend! All options were explained and questions answered before I agreed to installation of water heater. Very professional and reasonably priced...would definitely recommend!”

    Judy P.