Absolutely Worth It!
“For several years we've had on-and-off problems with sewer backups on one side of our house, whenever we have a guest in the guest room and using the bathroom on that side of the house. Other companies would roto-root to solve the immediate problem, but never managed to really solve it all the way. Brock from Mr. Rooter told us his suspicion that the problem lay with our "Orangeburg pipes" that made up the sewer connectors from our house out some distance, and he found where a choke point was. He dug up the pipe and found it literally falling apart. He replaced it with PVC, all 30 feet from our house to a connector further out from the house, where it joints with a clay sewer. He installed two vertical sewer cleanup pipes and explained to us how each one curves in a different direction, so that a plumber dealing with any blockage in the future will know which way the rooter tool is pointing. He also answered several questions of mine about other plumbing matters, that he probably thought were really stupid, without a trace of condescension. He took time to educate my husband and me, who know very little about plumbing. Brock from Mr. Rooter was: 1) Prompt and quick to get our problem solved, even when the city had to get involved due to the digging in our yard 2) Polite and informative - did not get impatient or talk down to us, but explained what was happening in an easy-to-understand manner. Good at communicating when decision points were reached; did not leave us hanging. 3) Knowledgeable about local conditions, common pipe and sewer issues in houses of our age, and about things that are usually NOT problems. Knowledgeable about code requirements for both Columbia and Jefferson City. 4) Effective at solving our nagging, ongoing problem once and for all. 5) Neat. Even after jack-hammering and digging in our backyard, the place did not look torn up at all, and of course there was no trace of our old, disintegrated sewer pipes by the time we got home from work that same day. 6) A good advocate for us with our insurance company, which keeps telling us that to get better insurance Missouri law supposedly requires us to "update all our plumbing" in order to get good insurance. Brock (as well as other contractors we've spoken with) thinks this "law" is nonsense, and he is doggedly pursuing the question with our insurance company. I like that Mr. Rooter uses a book laying out the charges for each job by the job, not charging surcharges for night or weekend work or even charging by the hour. I don't know what others would charge for the same work we had done, so I can't judge whether the $2300 we paid for the cleaning, digging and replacing was high or low, but to us, the work was absolutely worth it because it gave us what we think will be a real and lasting solution. We will certainly call on Mr. Rooter again and recommend the company to others.”