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What People Are Saying About Mr. Rooter of Columbia Missouri

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  • Mr. Rooter

    "Lance Morris was the best!!!!"

    “We had an issues come up with our hot water heater. We had to go through our home warranty company and we were lucky to get Lance Morris as the person to come address the issue. I can't say enough good things about the service he provided. He was prompt, even coming earlier than originally quoted, which is awesome in my book! He was efficient in detecting the issue and promptly called the home warranty company to ensure this would be covered. He took extra precautions to ensure that my home was kept clean by placing shoe covers on as well as placing cardboard down and putting covers on the wheels of his dolly. He then took the time to explain the new water heater and let me know what else could be done if we would like. He then took the time to answer questions not about the issue he was called about. Lance was professional and courteous and I would highly recommend him.”

    Columbia, MO

    Sep 9, 2016
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  • Mr. Rooter

    The tech was prompt and explained several things about the water heater and its maintenance.

    “My water heater went out. I had to use the old fashioned, paper phone book because the website would not make an appointment. The person on the phone was very polite an gave me an appointment the same day. The assigned plumber, Christopher Lawson, first put on some booties to keep my house clean because of the snow. He began by trying to get the existing water heater going. He came back the next day with a thermo-coupling. That didn't fix it either. He gave me an estimate on a new unit an said I could purchase a new unit elsewhere and he would install it. I chose to buy the water heater from him to keep the warranty in tact with the company that installed it. Tracy called on Monday and made an appointment for Tuesday. Chris was prompt and explained several things about the water heater and its maintenance. He even went through and made sure the pressure was right at all the sinks for me. Thank you, Mr. Rooter for sending Chris to help solve my hot water problems.”

    MO

    Jan 26, 2016
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  • Mr. Rooter

    Plain old-fashioned good business practices.

    “From the beginning to the end, we were treated very well. Better than expected these days as most businesses seem not to care much anymore. All our questions were answered promptly, courteously, and thoroughly. And that was before we even decided to make an appointment! I requested background on the service techs who would be coming to our home, and it was given without any hesitation. Once here, the guys went right to work scoping our drains with a camera to search for problems, and offered multiple solution approaches. They talked with common sense and I felt I was getting the same advise from them as they would apply to their own homes. Angela in the office was just a sweetheart, helping me before, during & after the service. Can't stress enough that this company treats customers & their homes with respect, they are knowledgeable, not pushy, and we are certainly happy to now know who to call in the future for any plumbing needs.”

    MO

    Nov 2, 2015
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  • Mr. Rooter

    Excellent fast and very affordable!

    “Excellent fast and very affordable! Will highly recommend and definitely will use in the future! Thank you Lance!!!! I called around and they exceeded by far all of my expectations- the competition didn't even come close on price or flexibility of scheduling and the professionalism was top notch! He even helped get some random stay dog out of by yard! Above and beyond for sure!!!”

    MO

    Oct 6, 2015
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  • Mr. Rooter

    Awesome job and we wont hesitate to call on Mr. Rooter in the future!

    “Huge Shout Out and Thanks to your technician Lance! He did an outstanding job and left my mother smiling and both of us relieved beyond words that her plumbing woes were over. He went above and beyond to explain everything and left us with a much better knowledge of how it all worked. My mom has survived 2 strokes in the past two years and Lance was extremely patient, understanding, gentle and caring with her and his empathy was greatly appreciated. I'm pretty sure he could see the relief and thanks she felt even if she couldn't express it the way she would have wanted to. Awesome job and we wont hesitate to call on Mr. Rooter in the future!”

    MO

    Oct 6, 2015
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  • Mr. Rooter

    Friendly and Professional

    “Brock and Brian came to our house after normal working hours yesterday to take care of a few small items of concern. Both were incredibly friendly and professional. This is the second time we have utilized their service and have been highly satisfied on both occasions. We will most certainly continue doing business with Mr. Rooter in the future!”

    MO

    Oct 6, 2015
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  • Mr. Rooter

    The tech was very professional and answered all our questions

    “Great service! Brock was the technician that came out to repair the problem. He was very professional and answered all our questions. If we ever need anymore plumbing work done we will call Mr. Rooter again. Thanks again!!”

    MO

    Oct 6, 2015
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  • Mr. Rooter

    We will never use another company and definitely recommend them to everyone!

    “We have used Mr. Rooter many times for big and small projects and absolutely love them. They are respectful and take the time to educate us on exactly what they are doing. We use Brock every time but really like all those who work here. We will never use another company and definitely recommend them to everyone!”

    MO

    Oct 6, 2015
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  • Mr. Rooter

    Outstanding Service!

    “Outstanding Service! The service specialist was quick with fixing my two toilets, a problem that the previous repairman from another company had said was coming from my drain pipes and was unable to fix. Lance explained the true source of the problem was my toilets, and fixed both in under 45 minutes!”

    MO

    Oct 6, 2015
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