Thank you for providing truly phenomenal service.
“I wanted to take the time to write to you to compliment the prompt, timely, courteous, knowledgeable staff with whom I recently had the pleasure of encountering in connection with my personal plumbing needs. I was truly impressed by the knowledgeable staff that came to my home on short notice, and treated my home and family with respect (covering their shoes), saying please and thank you, explaining the issues with knowledge and expertise, and even highlighting their affiliation with the Dwyer Group of Companies and benefits of working with other affiliated contractors for our project, including the HVAC contractor.
I was thrilled to learn of how Mr. Rooter, together with related affiliated entities as part of the Dwyer group may help to bring our matter to prompt conclusion with expertise. Truly, the experience and knowledge of the plumbing team together with the technology that Mr. Rooter offers, and the expansive opportunity to us as homeowners relative to other affiliates who can facilitate the ancillary aspects of the job, makes Mr. Rooter unparalleled in its niche industry.
So often, customers write to complain of the issues and struggles they may have with a contractor or service provider, but rarely do they take the opportunity to complement the honest, fair, knowledgeable, clean, respectful, and timely service they received. I wanted to take the opportunity to extend the highest complements to the Mr. Rooter Team. The Mr. Rooter Team has truly displayed all of these positive attributes, and couldn't be a greater pleasure with whom to work. Dan explained what others who estimated the job could not, and so did with ease and enthusiasm. While we've only just begun our project, it is important to recognize the efforts of the entire Mr. Rooter Team to date. They represent the Mr Rooter brand well, and make challenging any choice to work with another plumbing services contractor. Again, thank you for providing truly phenomenal service.”