Reviews about Mr. Rooter Plumbing of the Shenandoah Valley
- Lorin S.via Google
- John M.via Google
“Professional and friendly.”
Owner Response:
“Thank you, John! We’re glad to hear you found the Mr. Rooter Plumbing of the Shenandoah Valley team professional and friendly. We appreciate your feedback and look forward to assisting you again!”
- The P.via Google
“Very prompt amd timely service today provided by Michael Kenney! He was kind, knowledgeable, and helpful. Thx!”
Owner Response:
“Thank you for your kind words! We’re delighted to hear that Michael Kenney provided prompt, knowledgeable, and helpful service. At Mr. Rooter Plumbing of the Shenandoah Valley, we strive to deliver the best experience possible, and your feedback means a lot to us. Thanks again!”
- Mary C.via Google
“Mike M. from Mr. Rooter came out and was helpful and courteous. Aaron N. came out the last time and I gave him a five star review, but I didn't know that I needed to mention his name.”
Owner Response:
“Thank you, Mary! We’re so glad to hear that both Mike M. and Aaron N. provided helpful and courteous service. We appreciate you taking the time to share your experience and mention their names—it really means a lot to the team at Mr. Rooter Plumbing of the Shenandoah Valley. Thanks again for your continued trust!”
- Jenny M.via Google
Owner Response:
“Thank you, Jenny, for your kind review! We’re happy to hear you had a great experience with Mr. Rooter Plumbing of the Shenandoah Valley. Our team is always here to provide reliable and professional service whenever you need us!”
- Janet T.via Google
“Our appointment was requested on Sunday and the technician came Monday at noon. Mike was very professional and responded to all of our questions. He was quickly able to diagnose our issue and return a formal response, which we needed for an appliance warranty request. Highly recommended!”
Owner Response:
“Thank you, Steven, for sharing your experience! We’re glad Mike was able to respond quickly and provide the thorough service you needed for your appliance warranty. Your recommendation means a lot to us. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley!”
- L M.via Google
“I called Mr. Rooter to repair my leaking kitchen faucet. Mr. Mike Kenney performed a thorough plumbing inspection and we agreed that the leaking faucet needed to be replaced. Mr. Kenney brought an excellent replacement. It's everything I wanted and you can immediately see it is a serious upgrade to what I had. Mr. Kenney is very professional and knowledgeable and is an asset to Mr. Rooter.”
Owner Response:
“Thank you so much for the wonderful feedback! We’re thrilled to hear that Mike Kenney provided such professional service and helped upgrade your kitchen faucet with a perfect replacement. Mike is a valued member of our team, and we’re glad his expertise made a great impression. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley!”
- Eric S.via Google
“I had my first routine maintenance check this week and Mike K. provided excellent customer service. I am glad I found Mr. Rooter to service my plumbing. So far no issues, but I have peace of mind knowing that if anything comes up, I have someone I can call for help. Thank you Mike!”
Owner Response:
“Thank you, Eric! We’re so glad to hear Mike K. provided excellent service during your maintenance check. It means a lot that you trust Mr. Rooter to take care of your plumbing needs. Peace of mind is exactly what we aim to give our customers—thank you for choosing us! 👨🔧🚿 #MrRooterCares”
- Judyvia Google
“Mike K. was polite and helpful explaining my questions concerning my kitchen sink clog.”
Owner Response:
“Thank you, Judy! We're so glad Mike K. was able to help and answer your questions clearly. Providing polite, knowledgeable service is what we strive for, and we’re happy to hear your experience reflected that. Don’t hesitate to reach out if you need anything in the future! 👨🔧💧 #MrRooterService”
- Laura R.via Google
“Mike did a fantastic job! He quickly diagnosed the problem and was able to resolve our issue with water pressure. He completely explained the issue and next steps if the problem happens again. Thank you Mike!”
Owner Response:
“Thank you, Laura! We're so glad Mike was able to get to the root of the water pressure issue and explain everything so clearly. Providing fast, thorough service is what we aim for, and we’re happy to hear he delivered. We truly appreciate your kind words! 💧🔧 #MrRooterPlumbing”
- Aaron S.via Google
Owner Response:
“Thank you, Aaron! We appreciate the 5-star rating and are glad to know you had a great experience with Mr. Rooter Plumbing of the Shenandoah Valley. We're here whenever you need us! 🚰⭐”
- Jayvia Google
“This is my 3rd time meeting and doing business with Mike. As a real-estate investor I have dealt with dozens of contractors and maintenance men over the years. Mike is easily in top 3 of all time. Easy to talk to, master of his craft, and explains why and what he does on site to a tee. I have a few more plumbing issues to complete on this project andnI will request him by name.”
Owner Response:
“Thank you, Jay! We’re honored to have earned your trust and thrilled to hear Mike continues to impress. Being ranked in your top 3 of all time means a lot—especially coming from someone with your experience. Mike truly is a master of his craft, and we’re proud to have him on our team. We look forward to helping you with the rest of your project, and we’ll be sure Mike is there when you need him!”
- M B.via Google
“Ability to make appointment online was easy and tech was able to be at my home within a few hours. Mike K. was professional, friendly, and got my bidet working again. Thank you for great customer service!”
Owner Response:
“Thank you, M Buyukkaya, for the great review! We’re glad to hear the online scheduling was easy and that Mike K. was able to quickly get your bidet working again. We'll be sure to pass along your kind words to him. We appreciate your trust in Mr. Rooter and are always here when you need us!”
- Jade L.via Google
“Awesome company. I was in a pinch and they made us feel like a top priority. Andy had the problem assessed within minutes and gave me all my options before moving forward. I'm very grateful for the knowledge, hard work, and professionalism provided. Thank you Andy and Team!!”
Owner Response:
“Thank you, Jade, for the wonderful 5-star review! We're so glad we could be there for you when you needed us most. Andy and the team take pride in providing quick, professional, and transparent service, and it's great to hear that reflected in your experience. We truly appreciate your kind words and look forward to being your go-to plumbing team in the future!”
- Donna H.via Google
“Alex and Tim left a bit ago. What a nice clean job was done. They explained and showed me the before and after video. They came on time. Both guys r A1 employees. Gave me information on how 2 help keep the line open Thanks so very much”
Owner Response:
“Thank you, Donna, for the fantastic 5-star review! We're so glad to hear Alex and Tim provided top-notch service. Showing you the before and after video and taking time to explain how to keep your line clear is exactly the kind of care we strive for. We’ll be sure to pass along your kind words—they’ll be thrilled! Thank you for trusting Mr. Rooter Plumbing of the Shenandoah Valley. 💧👏”
- Miguel O.via Google
“We were having issues with our disposal and thought we needed to replace. My husband even went to Home Depot to purchase a new one. Technician Andy showed up and diagnosed the problem and we didn’t need to replace the disposal. Andy was prompt, professional and knowledgeable. Highly recommend and will keep his business card for when we need a plumber.”
Owner Response:
“Hi Andrea, Thank you for sharing your experience! We’re so glad Andy was able to quickly diagnose the issue and save you the cost of replacing your disposal. It’s great to hear he was prompt, professional, and knowledgeable throughout the visit. We appreciate your recommendation and look forward to helping you with any future plumbing needs!”
- Stacey S.via Google
“Both Mike K. And Tim were pleasant and did a great job installing our new hot water heater. They cleaned up and made sure all was running correct before they left.”
Owner Response:
“Hi Stacey, Thank you for your kind words! We’re happy to hear that Mike K. and Tim provided excellent service installing your new hot water heater and made sure everything was running perfectly before they left. We appreciate your feedback and look forward to assisting you again in the future!”
- Lynn C.via Google
“Technician was very professional & polite. He also cleaned up the area very well”
Owner Response:
“Thank you, Lynn! We’re glad to hear your technician was professional, polite, and left the area spotless—that’s exactly the level of service we aim to provide at Mr. Rooter Plumbing of the Shenandoah Valley. We appreciate you taking the time to share your experience!”
- Eric A.via Google
“We had a plugged kitchen drain that turned out to be worse than we initially realized. The pros who came spent extra time to diagnose the problem, travel an hour to get the necessary equipment, and fix the problem by the end of the day. They told us the options and costs up front so we could decide how we wanted to proceed. Excellent service and results.”
Owner Response:
“Thank you, Eric! We’re glad our team was able to get to the root of the issue and see it through to a successful resolution—no matter how tricky it turned out to be! Clear communication, upfront pricing, and thorough service are what we’re all about at Mr. Rooter Plumbing of the Shenandoah Valley. We truly appreciate your kind words!”
- Brenda B.via Google
“Mr. Rooter Plumbing once again made a great hiring decision with Josh Mills and Waylon! These 2 men spent ALL day working their plumbing magic to fix our well so we could enjoy the benefits of indoor plumbing! They left the work area as clean as it was when they arrived, and their professionalism and level of courtesy were stellar as always! Great job guys!”
Owner Response:
“06/08/25 - We’re thrilled to hear Josh Mills and Waylon delivered another stellar experience! Their dedication, professionalism, and attention to detail are exactly what we aim for at Mr. Rooter Plumbing of the Shenandoah Valley. We’re grateful for your kind words and so glad we could get your well back up and running—indoor plumbing is definitely worth celebrating! 03/13/25 - Thank you, Brenda, for your thoughtful review! We're so glad Mike Kenney was able to help so quickly with your burst pipe and provide trustworthy options. It means a lot to us that you feel confident in the service and care we provide. We'll be here when you're ready to make your plans, and we're looking forward to assisting you again—hopefully under less soggy circumstances! 😅 10/10/24 - We're happy you're part of our Mr. Rooter Plumbing of the Shenandoah Valley client family, Brenda! We're glad your husband called us for help with a new pressure tank. Mike and Josh are simply AMAZING, we agree! They're fine examples of our Neighborly difference in being a company of people first, serving our clients and community through our profession. Thank you for taking time to share your positive experience, and we're sorry that there were issues due to your previous plumber's incorrect work. We'll be here whenever you need us, and if anyone you recommend us to calls for service, have them mention your name as we have special thank-yous for referrals.”
- Carter K.via Google
“Good advice and suggested additional work that was needed. Mike & Tim. Work completed and they took me to inspect the three excellent repairs.”
Owner Response:
“Thank you, Carter! We’re glad our team could provide helpful advice and identify additional work to keep things running smoothly. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley and are always here when you need us!”
- Gvia Google
“Josh was very knowledgeable and diagnosed the issue promptly. He was very professional and did efficient work. Thank you very much for quick response.”
- Steven S.via Google
“Always on time. Always fix my plumbing problem. Always professional.”
Owner Response:
“Thank you, Steven, for the awesome review! 🙌 We love hearing that our team consistently delivers on time, professional service—and most importantly, solves the problem! 🛠️💧 We truly appreciate your continued trust in Mr. Rooter Plumbing of the Shenandoah Valley. Always happy to help!”
- Alex R.via Google
“Mike K and Tim did a great job of putting my new Electric water heater”
Owner Response:
“Thank you, Alex, for the great 5-star review! 🌟 We're glad to hear Mike K and Tim did an awesome job installing your new electric water heater. 💧⚡️ We appreciate you trusting Mr. Rooter Plumbing of the Shenandoah Valley—don't hesitate to reach out if you need anything in the future!”
- Mark H.via Google
“Mike K. and Tim were very professional and knowledgeable. They clearly explained the plumbing issue we had and the steps needed to fix it. We will definitely request this team for any future problems that arise.”
Owner Response:
“Thank you so much, Mark! We’re glad to hear that Mike K. and Tim delivered the clear, professional service you deserve. It means a lot to know you’d request them again—our team takes pride in being thorough and informative. We truly appreciate your trust in Mr. Rooter Plumbing of the Shenandoah Valley and are here whenever you need us!”
- Derek M.via Google
“Mike and Tim came out today to do some work on a few different issues for me. They were on time, efficient, and very friendly. I will definitely be using this service again.”
Owner Response:
“Thank you, Derek! We’re so glad to hear that Mike and Tim provided prompt, efficient, and friendly service—it’s exactly the experience we aim to deliver every time. We truly appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley and look forward to helping you again whenever you need us!”
- Patrick F.via Google
“Mr. Rooter responded so quickly to my service request! Alex was incredibly helpful and professional when he came out for a broken toilet that needed to be replaced. From examining the issues to suggesting options to resolve them, he was courteous explained everything well. I highly recommend Alex and Mr. Rooter for all plumbing related issues.”
Owner Response:
“Thank you so much for the kind words, Patrick! We're thrilled we could respond quickly and that Alex provided the professional and helpful service you needed. We’re proud to have team members like Alex who take the time to explain everything clearly and treat our customers with courtesy and care. We truly appreciate your recommendation and are always here whenever you need us again. Thanks for choosing Mr. Rooter Plumbing of the Shenandoah Valley!”
- Jacob B.via Google
“Mike K was my technician. Came out, answered my questions and was able to schedule the service I needed the very next day. Really grateful for the professionalism Mike provided. Will definitely be using them again.”
Owner Response:
“Thank you so much for the 5-star review, Jacob! We're thrilled to hear about your great experience with Mike K. His professionalism and dedication to providing top-notch service are exactly what we strive for at Mr. Rooter Plumbing of the Shenandoah Valley. We appreciate your trust in us and look forward to serving you again in the future!”
- Jason R.via Google
“Timely, professional and efficient.”
Owner Response:
“Thank you, Jason! We appreciate your kind words and are glad to hear you found our service timely, professional, and efficient. Thanks for choosing Mr. Rooter Plumbing of the Shenandoah Valley!”
- Denise A.via Google
“Joe and Waylon are incredibly professional gentlemen... Thank you so much guys for your hard work”
Owner Response:
“Thank you so much, Denise! We’re thrilled to hear that Joe and Waylon made such a great impression. Their professionalism and hard work are a true reflection of the values we strive for at Mr. Rooter Plumbing of the Shenandoah Valley. We’ll be sure to pass along your kind words to them!”
Why Choose Us?
“The plumber Josh was very professional and detailed in serving our plumbing needs. Everything went smoothly. Great 👍 job.”