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Reviews about Mr. Rooter Plumbing of the Shenandoah Valley

5/5

847 Ratings

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  • profile photo
    Todd W.
    via Google

    “It was very easy to book an appointment with Lindsay. She was able to accommodate my schedule and sent Mike & Waylon. They arrived on time, dressed professionally, and were very polite. They completed all the work efficiently. They followed up with me during the day, sent pictures of their progress, and followed up at the end of the day to make sure I was satisfied. A job well done to the entire Mr. Rooter team.”

    Owner Response:

    “Thanks so much, Todd! We’re thrilled to hear the whole experience—from booking with Lindsay to the final follow-up—went smoothly. Mike and Waylon showing up on time, professionally dressed, and knocking out the job like plumbing pros? That’s what we call a pipe dream come true! 😄 We’ll be sure to share your kudos with the whole team. We truly appreciate your kind words and look forward to helping you again whenever the need (or leak) arises! —The Mr. Rooter Team ”

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    Louis H.
    via Google

    “Mike K performed great service. Very professional and I would highly recommend him.”

    Owner Response:

    “Thank you, Louis, for the fantastic 5-star review! We're thrilled to hear that Michael Kenney provided such professional service. At Mr. Rooter Plumbing of the Shenandoah Valley, we take great pride in delivering quality work with a courteous touch. We'll be sure to pass along your kind words to Mike—he’ll really appreciate it. Thanks again for your recommendation! 💧🔧👏”

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    Innovative F.
    via Google

    “I had originally called for commercial emergency service on the Fourth of July. The on call receptionist was the sweetest and had a technician along with the plumbing manager, Robert onsite within an hour. Robert and his crew went over and beyond the quoted scope of work. The communication with him and the company is unmeasurable. Robert also accommodated our Client and worked after normal business hours to ensure the work didn't affect normal operation of business. This company deserves a shinning 10 star review. We are very appreciative and will definitely call them for any of the plumbing needs we have in their area. WE THANK YOU!!!”

    Owner Response:

    “Wow—thank you so much for the incredible review! We’re truly honored to receive such high praise from Innovative Facility Solutions, LLC. Responding quickly, especially during a holiday emergency, is something we take seriously, and we're thrilled that Robert and the team exceeded your expectations. Their dedication to going above and beyond—even after hours—is a reflection of the pride we take in our work and in serving our clients with excellence. A “shining 10-star review” means the world to us! We’re grateful for your trust and look forward to being your go-to plumbing team whenever you need us. THANK YOU!”

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    William H.
    via Google

    “Mike K did a very nice job cleaning out a clogged plumbing system. He was on time, polite, efficient, and reasonably priced. I will call Mr Rooter again.”

    Owner Response:

    “Thank you so much for the great feedback! We're glad to hear Mike K. took care of the clog quickly and professionally. Being on time, polite, and efficient is exactly the level of service we aim to deliver every time. We truly appreciate your support and look forward to helping you again whenever you need us! —The Mr. Rooter Team”

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    Heidi W.
    via Google

    “So far I have been responded to by the company very well and expeditiously”

    Owner Response:

    “Thank you, Heidi! We’re so glad to hear that our team has been responsive and quick to assist you. Providing prompt and reliable service is something we take pride in, and we’re happy to know your experience reflects that. We appreciate your feedback and look forward to continuing to serve you!”

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    Joshua A.
    via Google

    “Mike K. came to my home to do a full inspection of my plumbing. He was SUPER courteous and very knowledgeable. I was provided with expert advice and resolution! Thanks Mike!”

    Owner Response:

    “Thank you so much, Joshua! We’re thrilled to hear that Mike K. delivered top-notch service. His courtesy, expertise, and commitment to providing clear solutions are exactly what we aim for at Mr. Rooter Plumbing of the Shenandoah Valley. We’ll be sure to pass along your kind words to Mike—he’ll be glad to know he made such a great impression. Thanks again for choosing us!”

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    Apollo O.
    via Google

    “Had Mike K. Come out to replace both our bathroom faucets, did an amazing job. Very professional, knowledgeable, and friendly! Will def continue to use Mr. Rooter for any plumbing needs!”

    Owner Response:

    “Thank you, Apollo! We’re so glad to hear that Mike K. knocked it out of the park with your faucet replacements. His professionalism, knowledge, and friendly attitude make him a true asset to our team. We truly appreciate your trust and are thrilled to know you'll continue to call on Mr. Rooter Plumbing of the Shenandoah Valley for your future plumbing needs. We’ll be here whenever you need us!”

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    Wanda P.
    via Google

    “Alex came out on July 4th weekend repaired split pipe so we could have water. Very nice man.”

    Owner Response:

    “Thank you, Wanda! We’re so glad Alex was able to help during the holiday weekend—no one should be without water on the 4th of July! We’ll be sure to pass along your kind words. He truly is one of the nicest (and most dependable) around!”

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    Marty D.
    via Google

    Owner Response:

    “Thank you, Marty! We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley. If there's anything else you need, we're always here to help!”

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    Linda
    via Google

    “Mike provided a thorough explanation of my situation when he came out to see the problem. He and Tim did a good job installing the new water heater. Again, explaining what they did and why. They were very neat and very polite.”

    Owner Response:

    “Thank you, Linda! We're so glad to hear Mike and Tim took the time to thoroughly explain everything and made sure the job was done right. We pride ourselves on being neat, professional, and clear every step of the way. We’ll be sure to share your kind words with the team—thank you for trusting Mr. Rooter Plumbing of the Shenandoah Valley!”

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    Christina C.
    via Google

    “Mike K , Rob , Gary Collier was so polite, patient with the situation all three address the issue within an hour I had water and TOILET within 45 minutes I highly Recommend all three fellas”

    Owner Response:

    “Thank you, Christina, for the fantastic 5-star review! We're thrilled to hear that Mike K., Rob, and Gary provided fast, polite, and patient service. Getting your water and toilet back up and running so quickly is exactly the kind of outcome we strive for. We truly appreciate your recommendation and are always here when you need us at Mr. Rooter Plumbing of the Shenandoah Valley!”

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    Janet O.
    via Google

    “Mr. Rooter's service man, Michael Kenney, explained in detail what was causing the low water pressure I was experiencing. He looked at the problem from different angles until it was clear to him what the solution was. He also showed me how to clean the spray hose head. I was amazed at the gunk that had reduced the water flow. He replaced the mechanical vent on the kitchen sink drain. The original vent was not allowing air to enter the drain which caused a gurgling sound. His explanations were easy to understand.”

    Owner Response:

    “Thank you, Janet, for the thoughtful 5-star review! We're so glad Michael was able to thoroughly diagnose the issue and walk you through the solutions step by step. It’s great to hear he took the time to explain everything clearly and even showed you how to maintain your spray hose head. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley and are always here when you need us!”

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    Lorin S.
    via Google

    “The plumber Josh was very professional and detailed in serving our plumbing needs. Everything went smoothly. Great 👍 job.”

    Owner Response:

    “Thank you, Lorin, for the kind words and great review! We're glad to hear that Josh delivered professional and detailed service—just the way we like it at Mr. Rooter Plumbing of the Shenandoah Valley. We’ll be sure to pass along your praise. Great job, Josh! 👍”

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    John M.
    via Google

    “Professional and friendly.”

    Owner Response:

    “Thank you, John! We’re glad to hear you found the Mr. Rooter Plumbing of the Shenandoah Valley team professional and friendly. We appreciate your feedback and look forward to assisting you again!”

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    The P.
    via Google

    “Very prompt amd timely service today provided by Michael Kenney! He was kind, knowledgeable, and helpful. Thx!”

    Owner Response:

    “Thank you for your kind words! We’re delighted to hear that Michael Kenney provided prompt, knowledgeable, and helpful service. At Mr. Rooter Plumbing of the Shenandoah Valley, we strive to deliver the best experience possible, and your feedback means a lot to us. Thanks again!”

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    Mary C.
    via Google

    “Mike M. from Mr. Rooter came out and was helpful and courteous. Aaron N. came out the last time and I gave him a five star review, but I didn't know that I needed to mention his name.”

    Owner Response:

    “Thank you, Mary! We’re so glad to hear that both Mike M. and Aaron N. provided helpful and courteous service. We appreciate you taking the time to share your experience and mention their names—it really means a lot to the team at Mr. Rooter Plumbing of the Shenandoah Valley. Thanks again for your continued trust!”

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    Jenny M.
    via Google

    Owner Response:

    “Thank you, Jenny, for your kind review! We’re happy to hear you had a great experience with Mr. Rooter Plumbing of the Shenandoah Valley. Our team is always here to provide reliable and professional service whenever you need us!”

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    Janet T.
    via Google

    “Our appointment was requested on Sunday and the technician came Monday at noon. Mike was very professional and responded to all of our questions. He was quickly able to diagnose our issue and return a formal response, which we needed for an appliance warranty request. Highly recommended!”

    Owner Response:

    “Thank you, Steven, for sharing your experience! We’re glad Mike was able to respond quickly and provide the thorough service you needed for your appliance warranty. Your recommendation means a lot to us. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley!”

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    L M.
    via Google

    “I called Mr. Rooter to repair my leaking kitchen faucet. Mr. Mike Kenney performed a thorough plumbing inspection and we agreed that the leaking faucet needed to be replaced. Mr. Kenney brought an excellent replacement. It's everything I wanted and you can immediately see it is a serious upgrade to what I had. Mr. Kenney is very professional and knowledgeable and is an asset to Mr. Rooter.”

    Owner Response:

    “Thank you so much for the wonderful feedback! We’re thrilled to hear that Mike Kenney provided such professional service and helped upgrade your kitchen faucet with a perfect replacement. Mike is a valued member of our team, and we’re glad his expertise made a great impression. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley!”

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    Eric S.
    via Google

    “I had my first routine maintenance check this week and Mike K. provided excellent customer service. I am glad I found Mr. Rooter to service my plumbing. So far no issues, but I have peace of mind knowing that if anything comes up, I have someone I can call for help. Thank you Mike!”

    Owner Response:

    “Thank you, Eric! We’re so glad to hear Mike K. provided excellent service during your maintenance check. It means a lot that you trust Mr. Rooter to take care of your plumbing needs. Peace of mind is exactly what we aim to give our customers—thank you for choosing us! 👨‍🔧🚿 #MrRooterCares”

  • profile photo
    Judy
    via Google

    “Mike K. was polite and helpful explaining my questions concerning my kitchen sink clog.”

    Owner Response:

    “Thank you, Judy! We're so glad Mike K. was able to help and answer your questions clearly. Providing polite, knowledgeable service is what we strive for, and we’re happy to hear your experience reflected that. Don’t hesitate to reach out if you need anything in the future! 👨‍🔧💧 #MrRooterService”

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    Laura R.
    via Google

    “Mike did a fantastic job! He quickly diagnosed the problem and was able to resolve our issue with water pressure. He completely explained the issue and next steps if the problem happens again. Thank you Mike!”

    Owner Response:

    “Thank you, Laura! We're so glad Mike was able to get to the root of the water pressure issue and explain everything so clearly. Providing fast, thorough service is what we aim for, and we’re happy to hear he delivered. We truly appreciate your kind words! 💧🔧 #MrRooterPlumbing”

  • profile photo
    Aaron S.
    via Google

    Owner Response:

    “Thank you, Aaron! We appreciate the 5-star rating and are glad to know you had a great experience with Mr. Rooter Plumbing of the Shenandoah Valley. We're here whenever you need us! 🚰⭐”

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    Jay
    via Google

    “This is my 3rd time meeting and doing business with Mike. As a real-estate investor I have dealt with dozens of contractors and maintenance men over the years. Mike is easily in top 3 of all time. Easy to talk to, master of his craft, and explains why and what he does on site to a tee. I have a few more plumbing issues to complete on this project andnI will request him by name.”

    Owner Response:

    “Thank you, Jay! We’re honored to have earned your trust and thrilled to hear Mike continues to impress. Being ranked in your top 3 of all time means a lot—especially coming from someone with your experience. Mike truly is a master of his craft, and we’re proud to have him on our team. We look forward to helping you with the rest of your project, and we’ll be sure Mike is there when you need him!”

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    M B.
    via Google

    “Ability to make appointment online was easy and tech was able to be at my home within a few hours. Mike K. was professional, friendly, and got my bidet working again. Thank you for great customer service!”

    Owner Response:

    “Thank you, M Buyukkaya, for the great review! We’re glad to hear the online scheduling was easy and that Mike K. was able to quickly get your bidet working again. We'll be sure to pass along your kind words to him. We appreciate your trust in Mr. Rooter and are always here when you need us!”

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    Jade L.
    via Google

    “Awesome company. I was in a pinch and they made us feel like a top priority. Andy had the problem assessed within minutes and gave me all my options before moving forward. I'm very grateful for the knowledge, hard work, and professionalism provided. Thank you Andy and Team!!”

    Owner Response:

    “Thank you, Jade, for the wonderful 5-star review! We're so glad we could be there for you when you needed us most. Andy and the team take pride in providing quick, professional, and transparent service, and it's great to hear that reflected in your experience. We truly appreciate your kind words and look forward to being your go-to plumbing team in the future!”

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    Donna H.
    via Google

    “Alex and Tim left a bit ago. What a nice clean job was done. They explained and showed me the before and after video. They came on time. Both guys r A1 employees. Gave me information on how 2 help keep the line open Thanks so very much”

    Owner Response:

    “Thank you, Donna, for the fantastic 5-star review! We're so glad to hear Alex and Tim provided top-notch service. Showing you the before and after video and taking time to explain how to keep your line clear is exactly the kind of care we strive for. We’ll be sure to pass along your kind words—they’ll be thrilled! Thank you for trusting Mr. Rooter Plumbing of the Shenandoah Valley. 💧👏”

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    Miguel O.
    via Google

    “We were having issues with our disposal and thought we needed to replace. My husband even went to Home Depot to purchase a new one. Technician Andy showed up and diagnosed the problem and we didn’t need to replace the disposal. Andy was prompt, professional and knowledgeable. Highly recommend and will keep his business card for when we need a plumber.”

    Owner Response:

    “Hi Andrea, Thank you for sharing your experience! We’re so glad Andy was able to quickly diagnose the issue and save you the cost of replacing your disposal. It’s great to hear he was prompt, professional, and knowledgeable throughout the visit. We appreciate your recommendation and look forward to helping you with any future plumbing needs!”

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    Stacey S.
    via Google

    “Both Mike K. And Tim were pleasant and did a great job installing our new hot water heater. They cleaned up and made sure all was running correct before they left.”

    Owner Response:

    “Hi Stacey, Thank you for your kind words! We’re happy to hear that Mike K. and Tim provided excellent service installing your new hot water heater and made sure everything was running perfectly before they left. We appreciate your feedback and look forward to assisting you again in the future!”

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    Lynn C.
    via Google

    “Technician was very professional & polite. He also cleaned up the area very well”

    Owner Response:

    “Thank you, Lynn! We’re glad to hear your technician was professional, polite, and left the area spotless—that’s exactly the level of service we aim to provide at Mr. Rooter Plumbing of the Shenandoah Valley. We appreciate you taking the time to share your experience!”

Service You Can Trust!

Let us know how we can help you today.

  • At Mr. Rooter Plumbing, you’ll know exactly what you’re paying upfront. Our flat-rate pricing keeps you in control with no surprises. Before starting, we explain the services, ensuring you can make informed decisions. Stick to your budget while getting quality plumbing you can trust—every time!

  • We always put the customer first, from our professional appearance to all the steps we take to keep your space clean. We’re licensed and insured, so you know your home is in good hands.

  • We get it—home care can be stressful. That’s why at Mr. Rooter Plumbing, we back our work with the Neighborly Done Right Promise®. If it’s not right, we’ll make it right. Trust our skilled plumbers to fix it the first time and deliver service so good … you’ll want to call us again!

Mr. Rooter technician greeting customers at their door.