Mr. Rooter Plumbing of Columbus - Frequently Asked Questions

If you experience a burst pipe, immediately shut off your home’s main water supply to stop flooding and minimize damage. Then, call our 24/7 emergency plumbing services for immediate assistance. While waiting, mop up excess water to reduce damage, and avoid using electrical appliances near standing water.

• Use Drain Screens. Place drain screens over all of your drains to catch hair, food particles, and soap scum. This simple step can prevent the most common clogs from forming in your kitchen and bathroom.
• Avoid FOGs in Drains. FOGs, which stand for Fats, Oils, and Greases, should never be poured down your drains. As they cool, they solidify and cling to your pipes, leading to stubborn clogs and costly sewer line backups over time.
• Only Flush Human Waste & Toilet Paper. Toilets are not designed to be trash cans. Flushing anything other than human waste and toilet paper can lead to major clogs. Items like "flushable" wipes, paper towels, and feminine hygiene products should always be disposed of in a garbage can.
• Know Where Your Main Water Shut-off Is. In the event of an emergency, such as a burst pipe, knowing where to turn off your water can save you from extensive water damage. Make sure every member of your household knows how to find and operate this valve.
• Shut Off Your Water Before Leaving for Extended Periods. If you're going on vacation, shutting off your main water supply is a great way to prevent an unexpected disaster. A hidden leak that goes unnoticed for days or weeks can cause severe damage to your home.
• Inspect Your Pipes Periodically. Take a few moments every few months to visually inspect all exposed pipes. Look for any signs of corrosion, discoloration, or small leaks. Catching a minor issue early can prevent it from turning into a major repair.

Yes. We understand that large plumbing projects like sewer line repairs can be a significant investment. That’s why we offer financing options to make them more manageable. Speak with our team to learn about available payment plans designed to fit your budget while keeping your home or business plumbing in top condition.

Absolutely. Plumbing emergencies don’t wait for business hours, and neither do we. Our emergency plumbing team in Columbus is available 24/7 to handle urgent issues like burst pipes, overflowing toilets, or severe drain clogs. We pride ourselves on quick response times and dependable service when you need it most.

Yes. We’re available nights, weekends, and even holidays to provide reliable plumbing service when it’s most needed. Plumbing problems can happen anytime, and our Columbus team is committed to being there for you whenever issues arise. Plus, we never charge overtime fees for after-hours work.

Yes, we stand behind our work. Our services are backed by the Neighborly Done Right Promise®. This means if something isn't done to your satisfaction, we'll return to make it right. You can feel confident in our team of professionals, knowing your investment is protected by our commitment to quality.

We proudly serve Columbus and the surrounding areas, including Dublin, Hilliard, Westerville, Grove City, and more. Our licensed plumbers are available throughout Franklin County and beyond to provide dependable residential and commercial plumbing services.

Sewer line problems can lead to serious and unsanitary issues. Common warning signs include multiple clogged drains, foul odors coming from drains, gurgling noises from toilets, and sewage backing up into your sinks or bathtubs. If you notice any of these issues, it is crucial to seek professional sewer line repair immediately to prevent further damage.

Yes, we offer professional sewer camera inspections. This process involves feeding a high-definition camera into your sewer line to provide a real-time view of its condition. Camera inspections allow us to accurately diagnose the cause of your plumbing problem, whether it's tree root intrusion, cracks, or a blockage, without needing to dig up your yard.

We highly recommend getting a sewer line inspection before purchasing a home in Columbus, especially if the home is older. A pre-purchase inspection can reveal hidden issues like tree root damage, pipe corrosion, or blockages that could lead to extremely costly repairs down the line. It's a small investment that can save you from a major financial headache.

Drain snaking uses a cable to break through clogs and restore flow, while hydro-jetting blasts high-pressure water through pipes to remove buildup and thoroughly clean them. Hydro-jetting is more effective for long-term results, especially for grease, mineral deposits, or recurring clogs, while snaking is best for simple, localized blockages.

A single clogged drain is often a localized issue, such as hair or soap buildup in a shower drain. However, if you have multiple drains clogging at the same time, it can be a red flag. Multiple clogs usually indicate a larger problem in your main sewer line, which requires immediate professional attention to prevent sewage backup in your home.

A running toilet is often caused by a worn-out flapper, faulty fill valve, or improper float adjustment. Not only does it waste water, but it can also increase your utility bills. Our toilet repair services in Columbus quickly diagnose and fix the issue so you can conserve water and restore efficiency.

The lifespan of a water heater depends on its type, maintenance, and water quality. A traditional tank-style water heater typically lasts between 8 and 12 years. A tankless water heater, with proper maintenance, can last up to 20 years or more. Regularly flushing your water heater can significantly extend its life and improve its performance.

Flushing your water heater helps remove mineral sediment that builds up on the bottom of the tank. This buildup forces your water heater to work harder to heat the water, decreasing its efficiency and lifespan. Regular flushing improves energy efficiency, prevents costly repairs, and ensures your unit operates reliably for years to come.

Traditional water heaters store hot water in a tank, while tankless water heaters heat water on demand. Tank units are usually less expensive upfront, while tankless models save space, provide endless hot water, and can be more energy-efficient. Our team can help you choose the best option for your home.

Yes, our Columbus plumbers are trained to install, maintain, and repair tankless water heaters. Whether you’re experiencing inconsistent heating, error codes, or mineral buildup, we can diagnose the problem and restore your system’s performance.

If your hot water runs out too quickly, it may be due to sediment buildup, a faulty thermostat, or an undersized unit. Our water heater repair specialists can determine the exact cause and recommend solutions, from maintenance to replacement, ensuring your home gets reliable hot water again.