“I called on a weekend, although, it was not an emergency; 'dispatch' was very efficient, giving me an early Monday morning appointment and the person I asked for (Kevin). He was a few minutes late due to traffic problems and dispatch let me know. Our situation was assessed rapidly, estimate given and we agreed; Kevin and his trainee, Dakota, left to get parts, and were back at promised time, also, finishing job at estimated time and with the dollar amount quoted. Both men were professionally dressed, careful of our home and explained thoroughly what they had done.”