Mr. Rooter Plumbing turns "no industry experience" into a noble, long-term career!

Would you prefer a career where you go home each night knowing that your work restored another person’s quality of life? Are you a courteous professional who would relish partnering with your colleagues in the office and in the field to add another customer comment like this to the team’s collection of 1,000 five-star reviews?

“Mr. Jim & Mr. Cody were very prompt, professional, and very knowledgeable. They were patient and listened to my needs. They inspected the problem and then went on to solve my problem. They also offered suggestions as to solve issues that are causing this problem. They were very neat and kind with their time. I was very impressed and comfortable having them in my home.” (Google Review)

At Mr. Rooter Plumbing of Portland & Vancouver we protect the health of our community through the most professional resolution of water and wastewater system problems. Every team member plays an expert role. And 80% of our team had no plumbing industry experience before they joined us. If you bring high character and ambition, we will welcome you into a noble, long-term career and coach you to become an industry expert.

Mr. Rooter Team

What Mr. Rooter Plumbing expects of the Water System Service Technician

The role of the Water Systems Service Technician is to diagnose and correct plumbing, drain, and sewer problems and to deliver an outstanding customer experience. Service Technicians use their Mr. Rooter Plumbing vehicle to independently visit several customers daily throughout the greater Portland and Vancouver metropolitan area as assigned by the Dispatcher. Primary responsibilities include:

Primary responsibilities include:

  • Follow the Mr. Rooter Plumbing system to earn trust, diagnose residential plumbing and drain problems, and present multiple options with up-front pricing for customer approval before starting any work.
  • Perform the repair work with excellence using hand tools, fiber optic inspection cameras, electric drain cleaning machines, high-pressure drain cleaning machines, and occasionally a jack hammer as taught during on-the-job training.
  • Collaborate with Mr. Rooter Journeyman Plumbers and assist them when a diagnosis of a customer’s water system problem reveals the need for a licensed plumber. Remain current on plumbing code through in-house continuing education.
  • Embrace a technology-based, data-rich way of work. The one tool used on every job is a networked iPad for customer presentations and for data collection to support self-evaluation and performance coaching.
  • Achieve or exceed productivity targets while delivering outstanding customer service

The ideal candidate brings these attributes and experiences:

  • Exemplifies the courteous, professional attributes of the Mr. Rooter Plumbing brand in every personal interaction.
  • Knows how to be polished and is willing to get dirty.
  • Possesses the confidence to work alone and the humility to win as a team.

mrr-talking to the client near wash

How Mr. Rooter Plumbing will support the Water System Service Technician

The Service Technician will join a supportive team with a Field Supervisor who has served at Mr. Rooter Plumbing for 6 years and an Operations Manager with 18 years at our company. Both are accessible instantly with a phone or video call from the jobsite. In addition to supportive management Mr. Rooter Plumbing provides the tools and equipment required to succeed:

  • Vast potential market and a service that is non-discretionary. This is recession-proof work.
  • Proven history of generating consistent work for Service Technicians. Mr. Rooter Plumbing has served Portland & Vancouver for 25 years. Our local team is in the top 5% of all plumbing companies in the nation by size.
  • Documented procedures and a full-time trainer. Mr. Rooter Plumbing has written procedures that quickly leaguide new Service Professionals to high performance. New Service Professionals who are willing to learn can be in their own truck running jobs in 90 days.
  • Sophisticated tools for customer consultations. Networked iPad with presentation and quote building tools. Each van is fully equipped with parts and the heavy equipment required to complete work.
  • Opportunity for advancement. The top managers at Mr. Rooter Plumbing have all grown their plumbing careers here, starting in entry-level positions. Many opportunities exist for those who commit to learning and have the ambition to grow. Over time, Supervisor and Manager positions are options.

Total compensation and benefits include:

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    Performance pay based on the value of completed jobs with no pay limit. In the last two months our Service Technicians averaged 40-hours a week and earned $4,800 to $8,300 / month.

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    Company vehicle that you drive home, fuel card, uniforms and laundry service, iPhone and iPad

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    401K with employer match

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    6 paid holidays plus paid time off

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    Medical and dental insurance with employee premium paid by Mr. Rooter

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    No on-call or late-night shifts