What People Are Saying
About Mr. Rooter Plumbing of Portland

“Joel Boren was a totally educated, friendly, workable contractor, I cant say enough about his personality that was so refreshing in this world of hard line, unfriendly stiff shirts.. Joel was the BEST! I recommend him... to the moon and back”

ARK REAL ESTATE INC , Columbia County, OR

“Because I had used Mr. Rooter for a previous job, they were my natural go-to company when I needed to repair a break in my irrigation system water line. Within a few days of making a call, John Fry and Tucker Troelstrup were at my house first thing in the morning. Their honesty in their assessment of the job was was refreshing. With their professionalism and expertise on display, it was clear I had called the right people for the job. Within a few hours, my problem was fixed and fully tested....and a full house inspection, inside and out, to boot! They've got a customer for life.”

Jeff G , Beaverton, OR

“Earlier in the month of April we had a problem with our ADA toilet. We contacted Mr. Rooter and had a charming and very capable plumber come to our house. We discussed completely replacing the toilet but the plumber rather than encouraging us to change the toilet out and incur a cost outside our budget walked us through being able to replace the "guts" of the toilet for a much lower cost. She saved our household budget that day. She was also quick, friendly and professional. Because of the very positive experience early in the month we felt confident with calling Mr. Rooter again when we started having an intermittent drip from the shower faucet. This time they sent Joel Boren. Joel was an amazingly patient person fulling listening to the concern. He wasted no time in examining the issue. As these things usually go, the faucet had "performance anxiety" and would not perform in front of the plumber. I would assume that once the issue wasn't evident any other plumber would walk out and simply state to call if and when the problem happened again. Not Joel. He stayed patiently watching for the drip. We weren't dismissed or thought to be exaggerating. He literally believed in what we were seeing. While waiting for the faucet to prove the issue Joel did other tricks of the trade to troubleshoot what could be causing the drip. After a long while the faucet finally did what we said it was doing. The problem was diagnosed and promptly repaired. Without Joel's patience and excellent diagnostic skills we would have incurred another plumbing bill for the faucet when it became much worse. While waiting for the faucet to drip, Joel was a consummate professional. Personable, humorous and engaging while still maintaining an appropriate air of confident professionalism. We were left feeling the job was done right the first time. We highly recommend using Mr. Rooter for all your plumbing needs. No one wants to have to pay plumbing dollars but it's nice to know that a plumbing company is out there with honest, educated, personable and dedicated plumbers who's goal is to make the customer happy on the first try.”

Laurin , Portland, OR

“Even though I called on a Saturday afternoon, a technician showed up within an hour and worked until after dark. He ended up needing another piece of equipment to fully clear some roots form our sewer drain, and he showed up exactly when he said he would the following day to finish the job. He gave me the prices in advance, and all of the people I spoke with were affable. You will be the first place I call the next time something goes wrong with our drains.”

Willy B. , Portland, OR

“I greatly appreciated the repair estimate up front -- and that the job was a little easier than expected and the final repair cost went down slightly. The plumber was very knowledgeable and courteous. He also reviewed a checklist regarding status of other plumbing related items in our household at completion of the service call which was really great to review (i.e. age/condition of hot water heater, water pressure reduction/shutoff valves, etc.).”

John I. , Hillsboro, OR

“The technician arrived on time, was very pleasant, assessed the job thoroughly, didn't push us to have anything we really don’t need. I was very impressed with him. He knows the business. I will recommend him to others, and I will call you guys again!”

Vicky G. , Banks, OR

“Joe was the most wonderful person to have around in an emergency. He was knowledgeable, focused, timely and he explained everything. Our problem got so bad it involved 6 workers from the city of Portland and took the entire day to complete. I will ask for Joe anytime I call.”

Tracy L. , Portland, OR

“A holiday "plumbing issue" arose the day after Christmas, (and the day before more guests were to arrive). I called 3 local plumbers, all of whom were booked out at least a week. Gave Mr. Rooter a call, and Jason was here in just about 2 hours. He was professional, courteous, and efficient. Got the problem(s) solved, cleaned-up after himself and was out in a timely fashion.”

Deborah K. , Milwaukie, OR

“Knowledgeable for what the problem was. Had to take off the toilet to get to the object which was the problem. Seemed reasonable and did an efficient job. What a relief to get our toilet working especially since had holiday guests.”

Nami K. , Milwaukie, OR

“We had a problem with our clogged sewer line, so we called Mr. Rooter. We were told it would take about 45 minutes, but Bradley showed up in 30 minutes. He went to work on the problem, and fixed the clogged line within 30 minutes, plus gave us some advice on what not to use, etc. Thanks for being so efficient, and helpful!”

Dave M. , Milwaukie, OR

“The dispatch service was great at keeping me informed of when the assigned plumber would be to my house. Bradley was the plumber that came, and within 10 minutes had figured out what needed to be done, and gave me an estimate of cost , which I thought was a little high, but then again the last plumber I hired was around 2009. Bradley was able to get the clog removed and hydro flushed the entire drain line in 1 1/2 hours. He also passed on several good tips to keep our plumbing in optimal shape in the future. Highly recommend.”

Keith , Hillsboro, OR

“The drain in my son's condo backed up, and I was unable to clear it using a rental drain snake. I requested service online on a Sunday evening, and heard back from them at 730 AM on Monday morning. The dispatcher (Rose) was friendly, helpful and professional. I arranged to meet the technician at an agreeable time. Alex (the drain tech) showed up and recommended a hydrojet drain cleaning. He said that the hydrojet process did a better and more thorough job than snaking the drain. Alex was able to clear the drain and flush it out in about one hour. He was very professional and explained everything that he was doing. He needed to hook a power washer type pump to an outdoor hose bib and fed the water line through the kitchen window I am happy with the results but thought they charged me too much. I would have given them a 5 star rating if their price was not so high. If this happens again I will try to clear the drain with a rental drain snake.”

Bill P. , Portland, OR

“Your people are knowledgeable and helpful in explaining how our situation occurred and moved our water heater to level ground so that we would have the availability of hot water until the problems are resolved. The plumber called and arrived promptly. Great employees are always remembered and recommended if other’s ask for a recommendation. Certainly would call on Mr. Rooter should we have a need in the future.”

Tim D. , Clackamas, OR

“Aisha was so helpful and stuck with our plumbing problem til she got a solution. Then she came back the next day and finished the problem. Also appreciated that scheduling fit us in when there was a cancellation. I would definitely like to work with Aisha again in the future. Very professional as well as personable. Plumbing problems are stressful and she struck the right cord of understanding and confidence to fix the problem.”

Sarah M. , Portland, OR

“Mr. Rooter was great to work with. We had a large excavation job and they were very creative in finding a solution that limited the disruption to our back yard. Professionalism and communication were also stellar.”

Heather W. , Portland, OR

“The team was very knowledgeable and explained everything to me. I watched them work and they were very efficient. They fixed all of my current issues and Brian informed me that most of my pipes were cased in asbestos. I promptly hired an asbestos firm that confirmed that and a few other issues. Thanks Brian!”

Dawn S. , Corbett, OR

“Nobody wants a plumbing emergency after 5 pm... thank goodness Mr. Rooter came to the rescue. The tech, Jason, was fantastic! Professional, quick, thorough and just a nice guy. If ever we need the service again we will call Mr. Rooter. We were able to open on time Tuesday morning. Thank you Jason!”

Karen , Forest Grove, OR

“Timely! Booked two days ahead, and received a call 30 min before Kevin arrived, right in the time window promised. Kevin was awesome. Friendly, professional, informative. Cleaned up the area better than he found it. Fabulous!”

Brenda M. , Portland, OR

“Chris was great. He was friendly, professional, and made everything easy to understand. He was also respectful of my home. He seemed very dedicated to making sure my home would be ready for the coming fall rains. I will definitely request his service the next time we need work with our sump pump.”

Jeffrey L. , Portland, OR

“Jason was an outstanding Service Professional in every respect. Polite, neat, most efficient, solved the problem (which was big), patient and a pleasure to have in my home. I would definitely use Mr. Rooter next time I have a plumbing problem, as they are the best. The receptionist was also most pleasant and helpful.”

Betty G. , Portland, OR

“Serviceman was on time, polite and considerate of my home by putting covers on his shoes. He was a good listener, gave advice and quotes beyond what he came to fix without overselling. He was personable and I felt comfortable (and safe) having him in my home.”

Lola R. , Portland, OR

“We had clogged water main that overflowed our toilet twice... Ugh. We called Mr. Rooter and they sent Jason right out. We didn't have a sewer clean out line and didn't want to go to the expense of putting one in. Jason went out of his way to solve the problem and keep our costs down. We experienced great customer service and professional technicians. Would highly recommend Mr. Rooter if you're having plumbing issues.”

Nola , Vancouver, WA

“I called to request an appointment for an estimate to diagnose a clogged underground drainage line and they had somebody here the next day ready to diagnose and fix the issue (they would have actually come the day I called them, but I wasn't available then). Dakota and Dillon were very professional in their interactions and explanations of all the steps they were going to take. It was a difficult problem, but they worked through it over several hours and were able to unclog the line. I wouldn't hesitate to recommend them or the company.”

Russel S. , Happy Valley, OR

“Aisha was very efficient and polite. She finished the job quickly and showed me where to fill out the warranty information for the pre-purchased garbage disposal as well. She has been to my home twice and both times I felt very happy with her work.”

Lisa M. , Tualatin, OR

“Joel was very professional. He cleaned up all the debris and gave us a contact to fix the hole in the ceiling. They have already been out, can't wait to have it all fixed. The Owners of your company have created a great team, seems morale is high.”

Terry O. , West Linn, OR

“Fantastic service! I’d give them 10 stars if I was able!!! We had a major issue with our drain field and had already dug for weeks trying to locate the problem. We were finally fed up with trying to sort it ourselves. We contacted Mr. Rooter for an estimate/diagnosis, and were told diagnostic cost would go towards repair, if they did the work. The gentlemen that came out were incredibly knowledgeable, friendly and professional. They found the issue quickly and had everything fixed, filled in, and repaired in less than a full day. Left the property in better appearance than when they arrived. Cannot say enough good things about the service. They will definitely be the first we call for ANY plumbing issue!”

M Frazell

“Clear, timely and complete quotes and competitive prices for the sewer repair. Clear communication. The crew worked hard and carefully. Our sewer connection is under our natural gas line and tight next to a 15 year old tree. The crew had to hand dig around the pipe and was very careful not to damage branches or roots of our tree. They worked efficiently and neatly. Very satisfied.”

Liz G. , Portland, OR

“Very friendly and knowledgeable. The service rep seemed down to earth and went out of his way to make my experience, as a customer, as best as he could. This included cleaning/scrubbing down a utility sink when he was finished and mopping up the large puddles of water from the leak I called him about. Even wore cloth booties in our house!”

Ben S. , Gladstone, OR

“I appreciate that I was able to get same-day service, and that the company stayed in touch on the phone about when a plumber would arrive. My plumber, James, was polite, quick and helpful. After getting poor service from several other plumbing companies, I would definitely use Mr. Rooter again.”

Blair S. , Portland, OR

“Easy to schedule, no extra costs for late hour/weekend work, full explanations with costs explained before giving go-ahead for work. I especially appreciate how clean and conscientious all employees have been -- always wearing the shoe covers, putting belongings back where they were, and cleaning the work area when done!”

Nancy S. , Milwaukie, OR

“24/7 response on phone and super courteous on the phone. The technician who came was super nice and worked very hard, and he did a fantastic job. I always recommend Mr. Rooter. Responsive, honest, no run-around, great work. Thank you.”

Dee W. , Portland, OR

“As a customer, you always give me an accurate, upfront detail of what the service will costs. I appreciate that whenever possible. The same service person comes out each time therefore they are already familiar with how the plumbing in my home is set up and works. Your service people are very knowledgeable, professional and courteous. They never leave a mess and are very respectful of my time and property. I have recommend Mr. Rooter several times, and will continue to do so in the future.”

Valerie S. , Gladstone, OR

“Had a drain that I spent a few days on trying to clear. Finally I cracked and called a plumber. James came out (on a Sunday afternoon), and explained what he was gonna do and what he was doing. Never thought I’d be that home owner looking over the shoulder (I’m an electrician in the service field also). Very kind and clean about his work. Thanks James.”

Joey D. , Portland, OR

“Joel came Sunday and replaced not only the one leaking pipes I found, but searched and found another one and replaced that also. He also fixed my leaking shower head. It was a simple fix for him and I am so appreciative. One more week and my newly refinished crawl space would have been flooded. He brought two pipe pieces he replaced and showed me when a flashlight was put into the pipe, tiny pinholes and disintegrating pipe shown everywhere. Mr. Rooter is the best plumber you will find, never weekend or night charges and pay for the job (this old house needs that great service)! Thanks, Joel for great customer service!!”

Lori , Tigard, OR

“It was great to have a firm estimate. The employees who did the work were professional and considerate. It was easy to schedule our job which needed to be done in two visits because of our remodeling work. Everything was installed beautifully.”

Mary F. , Portland, OR

“We called for a clogged drain problem, and they were able to get here the same day! Great service. We were given two options and the first least expensive option worked great. Thank you for not overselling this service. I will recommend Mr. Rooter to my circle of influence!”

Beth M. , Gladstone, OR

“We had a leak somewhere causing a wall to be wet and called for help ASAP. We were on a wait list, and Mr. Rooter called with a cancellation the same day. Our plumber was Aisha and she was great. She discovered a leak in the toilet seal one floor above. She expertly pulled the toilet and replaced all parts contributing to the leak and it was fixed. Wishing she could’ve done the follow up drywall work as well! Thanks for a job well done!”

Kris V. , Portland, OR

“I appreciated the office keeping me posted regarding the time service personnel would arrive. The gentlemen who installed my new water heater were polite, helpful, and they got me taken care of on the same day I called.”

Dena P. , Portland, OR

“Jordan (from dispatch) called twice to keep us informed about the progress of the technician in responding to our call. I also liked the upfront estimate before work began. Further, James was very efficient, but also explained what he was doing and other possible issues for our plumbing. And he cleared our blockage.”

John B. , Portland, OR

“The Mr. Rooter team, in particular Jeremy W and Jeremy H, were not only professional, timely and skilled, but they went out of their way to make sure the problem was solved. When it became clear that our issue was a city-line problem, they not only organized efforts to get the city works out to the house, but they stayed on to make sure we would get adequate help, somewhat late into the night.”

Alexandra R. , Portland, OR

“James listened to my narrative of the steps I had already taken and then explained the process he felt needed to be done to solve my plugged drain issue. He explained what his equipment could do compared to what I had already attempted. He sounded confident and reasonable and along with the company warranty, we went ahead with his process. As James went through his steps I watched and was gaining confidence as everything was occurring just as he had explained. Although the plugged pipe was halfway across the house, the Mr. Rooter equipment more than met the challenge. All is well and although James did an excellent job, I think it will be many years before we'll see him again. Thanks so much.”

Tom N. , Milwaukie, OR

“Not only were the services performed efficiently and completely, but also Chris explained the possible need for future services clearly and professionally. Your services are reasonably priced, and you came out on time and left a clean and neat work space.”

Susan P. , Portland, OR

“Jason was very helpful and explained the options for our blockage in our drain drain line. After we gave him the okay for the option we wanted, he went to work and had everything up and running in about an hour. He was friendly and a pleasure to work with!”

Jim J. , Beaverton, OR

“I waited three days for a plumber, or longer. I only waited three hours for you. Never been a time I've called you that I haven't been more than satisfied. Your technicians are personable, knowledgeable and pleasant. When you enjoy what you do, you do it well. Your company does it well. Thanks.”

Blaine T. , Portland, OR

“Jason was very friendly and helpful to me the other day. He dropped off a bottle of Mr. Rooter's famous drain cleaner at my house. I was home that day and asked Jason if it was okay to use the cleaner in my garbage disposal. I was having issues with the dish washer backing up into the garbage disposal. Jason, said hold on let me look at it. WOW.....in no time Jason had reset the disposal and bingo everything was working GREAT. Thanks Mr. Rooter and Jason.”

Phyllis A. , Portland, OR

“Very responsive to weekend water main break. Provided emergency repair and thorough estimate of cost and process to replace old pipe. Took 6 days to get main repair but kept us informed. Repair was done thoroughly, workers were courteous and discussed all options and reasons for various aspects of the job. Inspections were done without needing access to house or extra costs.”

David Y. , Lake Oswego, OR

“I called this morning about 8:30, requesting a downspout from our gutter to be unclogged. It's now about 10:10 am, and the job is done. Justin is very personable, easy to talk to and has the knowledge to deal with, I expect, a broad range of problems. Ours was one of the simplest jobs he'll have today, since the drain was easily cleared (no repair work needed) and water flowed through, clear and unimpeded. He did a great job, explained various possible causes other than the obvious, then packed up and is now gone. His service was top notch, quick and clean. I'm very happy with his work.”

Jacovo , Portland, OR

“This was my first time contacting Mr. Rooter and I have to tell you, as of now my husband and I are thinking we'll only be dealing with Mr. Rooter from now on if Brian (the area's excavation supervisor) is any indicator of their customer service and knowledge.”

Rav , Portland, OR

“Aisha was amazing. She was respectful and knowledgeable. She fixed the issue and offered advice on how I could correct it myself. She even politely explained the issue and listened to my assessment of the issue.”

Roland E. , Portland, OR

“Your crew was very respectful, answered questions and worked extremely hard all the time they were here. This crew was led by Thomas which included Joe, Mason and Francis. That was the excavation crew. The same applies to the the plumber who was here for a different reason. His name was Joel. The office staff was considerate too. Does this sound like we like them, you bet.”

Janice H. , Portland, OR

“It started with the very nice lady who answered the phone. My downstairs flooded and she had someone here within 2 hours. She also called to tell me he was on his way and would be here in 30 minutes. 20 minutes later a very nice man named Bret showed up. He was sooooo nice and when he was done fixing the problem he took the time to explain proper maintenance. If needed in the future, I will call your company first and will highly recommend Mr. Rooter.”

Mike P. , Gladstone, OR

“Thank you so much for the great service. Joe was our tech and he sure did a good job. He was not only friendly and kind, but was very good at his job and found some other problems that needed attention. That saved me money and a big head pain.”

Sherry B. , Portland, OR

“Mr. John and Tucker visited my home. Frst, they came on the same day I contacted Mr. Rooter. They tried to do simple repairs, so not to overcharge. In the end, they replaced the worn out parts and installed a new. They also repaired the wall, which has to be partially open with no additional charge. They also repaired another leaking valve with no additional charge. I was impressed by their professional attitude. I highly recommend these people to perform work. Thank You!”

Mark S. , Portland, OR

“We very much appreciated the quick service we received. I called in the morning, and Nicholas was here in the afternoon. He did a very quick, thorough job, and we were extremely pleased. We appreciated him telling us that we needed to have someone from 1-800-Water Damage take a look. Nicholas called them while he was still in our driveway, and they immediately called us and scheduled a time to come out and review our situation. They will be coming out tomorrow to put a fan and dehumidifier to dry out the wet areas.”

Ellen B. , Oregon City, OR

“Bradley came out soon after I called regarding a badly clogged drain for my kitchen and garage plumbing. He figured out what the problem was and and cleared out some years of nasty gunk with the hydro scrubber. He also checked things out with a camera and helped me understand how the pipes were set up. He identified an issue with a sagging pipe that was contributing to the build up of debris that I never would have known about without the camera. Brad also troubleshot the fittings under the sink that were not put together correctly so he saved me some future headaches. Brad was very easy to work with and did not try to hard sell me on things I don't need. Yeah, paying for plumbers may not be cheap but they certainly earn their pay and guarantee that things are done right. Worth every penny! Thank you Brad!”

Andy H. , Hillsboro, OR

“You are very thorough and all the employees are pleasant and knowledgeable. I like the promise to come back for up to 5 years to repair my lawn that was pretty much destroyed unavoidably during the work. You did everything you said you would when you said you would and cleaned up the best you could.”

Arlene M. , Happy Valley, OR

“I am not one to write reviews but after the top quality service I received yesterday from Mr Zack T. I felt compelled! He was quick to diagnose the problem, and immediately started fixing it! Very efficient, knowledgeable and friendly. Even after standing in the rain for hours getting soaked still had a smile on his face! Would highly recommend him to anyone needing plumbing services.”

Jamie W. , Clatskanie, OR

“Not only did I have a great experience on the phone arranging for someone to come out, but then had a great experience with Bradley. He was quick, efficient and informative throughout. Never did he pressure me into accepting the service or buying anything extra, but provided me with the options and left the choice to me. He even saw me struggling with the lawn mower and offered me some oil! Very impressed with the service and professionalism of Mr. Rooter and the employees.”

Linzy , Milwaukie, OR

“Had a bad plumbing problem. Every other plumbing service was days out on scheduling. Bradley, from Mr. Rooter was there in 3 hours! He inspected the problem, gave me a quote, and then went immediately to work. Problem was solved quickly. Bradley then showed me everything he had done, and my sewer line all the way to the street. In short: timely, efficient, reasonably priced service from an expert. I would highly recommend Bradley, and because of him, Mr Rooter. I should mention that Jordan’s phone service was great as well.”

Chris B. , Portland, OR

“Kevin H represented everything good there is about customer service. He was courteous, friendly, informative, and zipped through the process of replacing our water heater in an incredibly efficient manner. I'm not exactly sure we received the best possible price for the service but it was more important to us to be treated in a personable and professional manner, and to get the job done quickly and painlessly, and Kevin certainly accomplished that.”

Phillip C. , West Linn, OR

“Thank you to the staff at Mr. Rooter. We had a difficult job replacing drain lines under the concrete in the basement of our house. Kevin did a great job managing the project and providing advice. The plumbers were excellent and the did the job exactly the way I expected. Also, the office staff was great at communication and scheduling. Thank you again and Job well done!”

Tom & Mary , Milwaukie, OR

“When our water heater broke it was great that you were able to get out to us so promptly, in less than an hour! Plus the technician came prepared with a new water heater on his truck, so he was able to get it installed right away. He was very courteous and professional and when I had to leave to take my husband to the doctor I felt comfortable leaving him alone to finish the installation while we were gone. Between the water heater breaking and my husband having a medical emergency it was a very stressful situation, so I really appreciated how you were able to help us out and get the problem taken care of so quickly. Thanks so much!”

Nancy C. , Portland, OR

“Great job to the staff at Mr. Plumber. Kevin has excellent customer service and managed the project better than I expected. He diagnosed the problem, gave good advice, and followed through with the expectations. The plumbers were very proficient and did the job exactly the way I wanted it. I also found the office staff very good at making appointments, calling ahead of time and overall good communication. The job was somewhat complicated and more than I could handle. They plumbed our drain line and tied in a new toilet line to the main. All this in a big hole under the basement floor. We also upgraded out water heater at the same time. All went smoothly. I recommend Mr. Plumber to everyone. Thank you!”

Tom & Mary , Milwaukie, OR

“Responsive and very professional. Taj did a great job assessing the work to be done on our sump pump and Justin was very thorough and his replacement work was top notch. They both represent Mr. Rooter in professional manner. I will recommend your company to others!”

Trent A. , Lake Oswego, OR

“Justin very friendly with expert knowledge, and answered every question I can think of. Even went extra mile to show me that our cast iron pipes had a small potential problem in the future. I would 100% recommend your services in the future. Keep up the fantastic work and training.”

Matthew S. , Portland, OR

“Aisha came to my house today and did a great job! she was professional and personal. Talked through the issue that we were having. She was quick and friendly. Because of her I will be going through this company again. Thank you Aisha!! You did a great job!”

Brittney , Oregon City, OR

“Jason and Jim were excellent at helping my family when our laundry room started flooding. Because they arrived so fast, there was no damage and I was able to understand the steps to help prevent it from happening again. Great dudes!”

Guy W. , West Linn, OR

“I called for a clogged kitchen drain and the repairman was here in about 2 hours. He had the problem solved in about 20 minutes. He was very courteous and explained that putting spaghetti in garbage disposal is a no-no...I didn’t know that!”

Pamela W. , Gresham, OR

“Yesterday Bradley arrived at our home within one hour of our calling Mr. Rooter (Portland) for emergency service. Brad immediately assessed the situation, addressed the problem and eventually solved the 'mystery' that caused the plumbing back-up. Brad was polite, observant, competent and resourceful. Without his patience and curiosity, we likely would not have found the problem that was the major cause of our emergency. And finally, this plumbing organization is as fairly priced...by far!...than others in our area.”

Susan , Portland, OR

“Great communication when I called. There weren't any open appointments the Saturday that I called, but I received a phone call every hour letting me know if anyone had become available. Fortunately, someone did become available and when he arrived he was very nice, respectful, and quick.”

Kristy F. , Portland, OR

“It took no time to make an appointment, and they even had availability that day (this was not an emergency). The woman who I scheduled an appointment with was very kind and understanding. The service guy, Zach, was timely, professional, and extremely pleasant. He talked me through everything, and answered all of my continuing questions. He suggested how I could avoid these problems in the future, and instructed me to get a full refund on the crappy snake I purchased from Home Depot, as well as returning the corrosive drain cleaner I had purchased. I was happy with the service as well as the cost. Will definitely be calling Mr. Rooter with future plumbing issues.”

Halley S. , Portland, OR

“Kevin arrived promptly, explained my options, and got to work immediately. He got the job done (installing a new water heater) in less time than I would have thought. He answered all my questions, was professional and pleasantly personable. I also loved that I got a reduction for being a senior citizen! Also, the ladies who handle the call-ins were helpful and courteous.”

Lou Ann L. , Milwaukie, OR

“Jason was amazing! He was willing to provide service on a holiday, adjusted the appointment time to accommodate us as we were having a social event that day. He arrived on time and offered a senior citizen discount. He was very professional.”

Godfrey B. , Portland, OR

“Your plumbers are always extremely nice, helpful, fast, polite- I cannot say enough good things about them. My experiences with Mr Rooter have always been extremely positive. Thank you for such great service!”

Jillian P. , Portland, OR

“We really appreciate the diligence and professionalism of Nicholas, Taj and associate in resolving our multiple plumbing issues this holiday week. Nicholas in particular did a really good job while dealing with bad weather conditions in our outdoor pipe leak. I would not hesitate to recommend Mr. Rooter to anyone.”

Kelly S. , Beaverton, OR

“I don't know much about plumbing, but we had a problem with our showers that needed to be taken care of. Joel was in and out in no time and the customer service was excellent when we called and tried to explain what we needed. Amazing support the whole way through!”

Kelly B. , North Plains, OR

“Our tech was super patient, explaining everything that needed to be done. He was honest about the work, the quote, and didn't pressure us to book the job right then. We really appreciate this, especially this time of year when budgets are tight. Thank you!”

Shannon B. , Beaverton, OR

“All of your guys who have been on our project - Chris, Chris, Bryan, Brian, and Jim - have been wonderful; dependable, hard-working, knowledgeable, very nice, willing to explain things. Can't imagine a better bunch of guys!”

Alex D. , Clackamas, OR

“Very prompt in response to a plumbing problem. Always upfront about the price with no hidden charges. Very thorough in explaining what has been done once the project is finished. Very reliable and reasonable pricing.”

Victoria W. , Portland, OR

“Bret did a great job for me. He was methodical and patient as we scoped and jetted numerous lines in a discovery for some drainage work that will be needed on my property. I liked knowing the charges up front so there were no surprises. It was a total success for me, moving forward. I appreciated the fact he was experienced and forthcoming with his expertise to give me maximum help.”

Mary T. , Sherwood, OR

“The technician that came to our house, Taj, was amazing. Very professional, extremely friendly, and got the job done. He took the time to properly diagnose the problem so I was not charged for work that did not need to be done. Not only did he get my drains working again, but he left my house cleaner than he found it. If I ever need services from Mr. Rooter again, I'll ask for Taj again.”

Matt K. , Milwaukie, OR

“The young man that I dealt with, Kevin, was concerned, straight-forward and respectful. When questioning him, he was honest and he provided answers with future projected cost. Did a fine job and gave reasonable solutions.”

Bryan J. , Milwaukie, OR

“Great customer service, came to my house on a Sunday with no extra charge. Gave me helpful hints with my old house to ensure plumbing stays flowing. Very knowledgeable and efficient plumber came. Thanks so much and I would recommend Mr. Rooter to anyway with plumbing issues.”

Lori M. , Tigard, OR

“Bradley came out within an hour of me calling Mr. Rooter and identified the problem pretty quickly. He fixed the problem, gave us tips to keep our toilets running well, and even cleaned up a bit of the disgusting mess! Later that night, I found sudsy water all over the basement floor (much better than what I found in the morning) and called again. Bradley returned the next morning and solved the mystery of the sudsy floor, which wasn't making sense. He figured out that it was a line from the washing machine that had been moved during the clean up that my husband I did the night before.”

Amber , Milwaukie, OR

“Bradley did an amazing job unclogging our sewer line. He really worked hard to unclog a big, disgusting mess. Then he checked out rest of the drains in the house. He was courteous and thoughtful coming in and out of the house. He also worked to unclog and clean out both bathroom sinks and our tub. Bradley fixed/replaced the plunger for one bathroom sink at no extra charge. I appreciated his honesty and hired him to come back in a few weeks to clean out the oil and soap scum from all our old pipes. We'll use Mr. Rooter again for sure (although I hope we won't need to).”

Megan E. , Portland, OR

“Our plumbing technician, Aisha, gave us first rate service from beginning to end. She was on time, answered all of our questions, carefully explained what the job required, provided us with options, and left the area in which she worked spotless. We will definitely use Mr. Rooter in the future.”

Bob M. , Portland, OR

“Bradley did an amazing job taking our needs. Now I do not have back ups and the water flows and goes away. We were worried about being an owner of an older NE Portland home. Great job. I will always come back to Mr. Rooter.”

Rebecca S. , Portland, OR

“We were very satisfied with Bryan's service, work and attitude. We had an outdoor water leak and Bryan was quickly able to detect the issue and repair it. I would highly recommend Mr. Rooter for any plumbing needs.”

Collin G. , Gresham, OR

“Great first time experience from the person on the phone to Brian B. Journeyman Plumber who fixed my outside faucet for a price I could live with. Brian was professional and polite and did the fix in record time on a very hot day. He will be the reason I will come back to Mr. Rooter for all my plumbing needs.”

Tim A. , Portland, OR

“Have used Mr. Rooter several times. Five stars - Best Customer service I have ever experienced. The office staff/dispatchers, Rebel and Brooke are so pleasant and professional to talk to. They set up an appointment for a home service and give a great estimate of when the technician will arrive and even call to let me know that he is on the way and how soon he will be there. I work in customer service, so I can appreciate courteous and professional treatment of the customer. Wish I worked with people like them on my team. Truly the best! I was also highly impressed with Brad in truck #177. On time, knowledgeable and explained everything to me. Got the job done quickly and fixed my problem. To top it off, Rebel and Brook call me back after the service call to make sure I was taken care of and told me to call in if I have any problems with the service call. Whoever owns the Mr. Rooter Company better thank the Lord that he has employees like them and acknowledge that THEY make the company successful and promote the great reputation that the company has. Thank you again, Rebel, Brooke, and Brad. Will definitely call them for any future work.”

Larry Carlson , Aloha, OR

“I've used Mr Rooter's services in the past at my laundromats so I knew who to call when the sewer backed up. Brad Fischer showed up right on time and like the professional he is, had the problem pegged within minutes. He had the right tools for the job and got the sewer line unclogged in almost no time at all. I would highly recommend Mr Rooter!”

Tom S. , Portland, OR

“We had a toilet fail and I tried to fix it myself--mistake! We purchased a new toilet and replace the old one. Didn't work!!! We made the mistake of calling other plumber but not one could see us until the following week.! I called Mr. Rooter and they told me that it would be 4 days out but they at least could schedule for the same week. I took the appointment and asked to be put on a list should there be a cancellation. The next morning we received a call to tell us that a plumber would arrive in one hour or less. BEST NEWS OF THE WEEK! Mr. Brian Buelt arrived at our home and looked at the situation, comforted us and said this would be easy. We suddenly felt so much better. Brian was professional, friendly and efficient. I could not give a higher praise but to say that Brian made the process for us very easy and would be welcome in our home in the future. In the future Mr. Rooter would be first on our list. If you ever need plumbing help, call these people first!!!”

Ron D. , Portland, OR

“Thank you so much for your prompt service. Even though you were booked solid! Nick and his worker were very professional and answered our questions promptly!! We will definitely use you again!!! Thank you for your prompt and professional service and help!!!”

Terri P. , Gresham, OR

“We needed service due to a broken water line under the house. The technician, Chris, was quick, efficient, professional and friendly. Was referred by a neighbor and will call "Mr. Rooter" for any future problems. Thanks.”

Tom N. , Beaverton, OR

“Brian worked on my home plumbing issues. For this work, I give him the highest rating of any tradesman in my home. His exceptional skills include listening and understanding the customer’s concerns. He explained options clearly and respectfully made adjustments in my request.”

Marilyn H. , Portland, OR

“We have one bathroom for an entire household and when our tub draw backed up...well....let's just say, it really saved our bacon when Jason of Mr. Rooter persevered through old pipes and funky galvanized drains fixed our problem. He was a consummate professional and got the job done as quoted. We couldn't be more pleased!”

Victoria , Portland, OR

“Garbage disposal was backed-up. I was told someone would be there in about an hour. Within an hour Brad showed up. He worked hard to clear the problem and was very professional. I highly recommend Mr. Rooter.”

Katherine H , Portland, OR

“I couldn't have been more satisfied with Joel, who showed up on a Sunday to fix a broken toilet and had the whole thing done in less than an hour. If you have plumbing problems in Portland, ask for Joel - he keeps up a lively banter while he quickly gets things under control.”

Pete Bysom , Portland, OR

“I'm very appreciative that they were able to get to my house and get the job done in a short amount of time. It ended up being a pretty big job and I'm super appreciative they were able to accomplish it. Super nice guys and super clean!”

Garth B. , Portland, OR

“Chris and his apprentice (Nicholas) were great! They did a wonderful job, were friendly and very helpful. They answered concerns I had about my stove and microwave. They also installed my water filter for me. Excellent service!”

Marlan C. , Portland, OR

“Bryan came out to our house at a moment's notice to fix a problem we had with a small leak. I chose Mr. Rooter because I wasn't pleased with the service I received from another plumber, so it's great to have professionals like Bryan representing Mr. Rooter. Well done, and thanks again!”

Jeff J. , Portland, OR

“Kevin was here sooner than what was expected and answered all of our 100 questions in a very professional manner and to the best of his knowledge. He had to call Brian the plumber out and he arrived in a very timely manner. Brian, went above and beyond to figure out what our mystery issue was with our hot water. I would gladly and highly recommend Mr.Rooter, Brian, and Kevin to anyone's house to fix any plumbing issue. Great Job!”

Michelle & Dawn , Beaverton, OR

“So thankful for Mr. Rooter! We had a pipe break on Friday night, along with everyone else in the city! Called dozens of plumbers who were booked solid. Mr. Rooter took my info and told me they would get back to me the next day once they knew what they could offer in terms of an appointment. Heard from them the following day and they were able to send someone out within the hour. The plumber was great and it seems to be a job well done! Everyone we talked to along the process was very helpful and kind. Just what we needed in that situation!”

Kerry F. , Portland, OR

“Mr. Tucker was extremely professional, knowledgeable, and helpful. He showed up just an hour after calling not to mention it was snowing outside so I was impressed to say the least. Fixed the kitchen drain and then I asked if he could fix a toilet after the fact which he did no problem. Thank you Mr. Tucker, your service is second to none! Only using Mr. Rooter from now on.”

A. A. , Portland, OR

“Justin MacLiesh responded to our late-night call on 7/30/16 when our kitchen sink backed up on the first night of a three-day family reunion at our home. He arrived promptly and worked quickly to assess the situation, explain our options and fix the problem. He turned what had looked like a potential disaster for our event into a minor roadbump. We could not be more pleased with his prompt and professional service.”

John B , Portland, OR

“I was extremely pleased with our technician, Justin MacLeish. He was professional, kind, good-natured and went above and beyond unclogging two drains and then replacing actual pipes which had broken in the process due to extreme old age. The plumbing is honestly better than it's been in 40 years under that one sink. I would recommend Mr Rooter, and specifically Justin MacLeish to anyone seeking solutions to their plumbing problems.”

Magen D. , Portland, OR

“It’s always intimidating for us to call and not know ‘for sure’ we will be taken care of, and not taken advantage. We never have that problem with Mr. Rooter. You guys are ROCKSTARS! From the first phone call with Heather to the last visit with my mystery shower issue, I was treated awesome. Thank you to all of you!”

Denise B. , Milwaukie, OR

“I called your company late on a Sunday afternoon and your people were at my house within 90 minutes. Clog was resolved, prevention plan was established, and my little girls were super excited to play with their Mr. Rooter toys! It was a great experience and true value for the service we received.”

Ken V. , Beaverton, OR

“Adam was absolutely fantastic! He was professional, courteous and just really went above and beyond in his customer service and work. I would highly recommend Mr. Rooter Plumbing to anyone and everyone who needs plumbing repairs.”

Erich M. , Portland, OR

“I would like to thank you for your professional service at our home. Adam went above and beyond to fix our issues. We were impressed with the cleanliness and patience! We will call Mr. Rooter as well as recommend too!”

Patrick and Lou , Lake Oswego, OR

“It is important for me to write a note of 'thank you' for the excellent service I received last week for a serious basement pipe problem. It seems to me that Mr. John F. excelled in his work and decisions along with his apprentice helper. Thank you so much!”

Ruth J. , Portland, OR