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Meet the Mr. Rooter Customer Loyalty Team

Ms. Heather, Excavation Team Project Coordinator

A customer loyalty specialist, Heather serves as a trainer for new team members and handles the scheduling and customer follow-up for the Excavation Department. She is coming up on eight years with Mr. Rooter and loves her job. Customers hear it in her voice. “The people I work with make each day a new adventure. I finally found a company that I plan to work for until I retire.”

Ms. Rose, Customer Loyalty Specialist

Rose has been a member of the Customer loyalty Team for over 10-years and is a master at dispatching. Based on the customer’s service request and location, her goal is to get the appropriately qualified service professional or journeyman plumber to the customer’s home or business in the most efficient way possible. “It’s a puzzle that is constantly changing, and I enjoy the challenge.”

Schedule a service for the Portland area or Vancouver area.

a Mr. Rooter plumber walking up to a house
  • 5 out of 5 Star Rating
    “Great job!”

    - Wayne S.

  • 5 out of 5 Star Rating
    “Wonderful, professional, courteous and careful.”

    - Helen F.

  • 5 out of 5 Star Rating
    “Outstanding service from all of the staff!”

    - Angel W.

  • 5 out of 5 Star Rating
    “Fast service and I am very satisfied.”

    - Elizabeth H.

  • 5 out of 5 Star Rating
    “Professionalism and dedication to quality.”

    - Ryan J.

  • 5 out of 5 Star Rating
    “Friendly, quick and very thorough.”

    - Ann R.

  • 5 out of 5 Star Rating
    “I will recommend you to friends.”

    - Paula H.

  • 5 out of 5 Star Rating
    “I am so thankful for the speedy response.”

    - April D.

  • 5 out of 5 Star Rating
    “They knew what to do and how to fix the problem.”

    - Ruth M.

  • 5 out of 5 Star Rating
    “On time and extremely friendly!”

    - Gayle C.

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