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Our Customer Loyalty Team

Serving Mr. Rooter Plumbing of Portland & Mr. Rooter Plumbing of Vancouver

Ms. Brooke

Brooke has been with the Mr. Rooter team for nearly four years and her friendly attitude is the perfect recipe for turning stressful plumbing situations into happy customers. Her welcoming approach to customer service is a result of the family-oriented atmosphere at work, “everyone is interested in each other as a person.”

Ms. Heather, Customer Loyalty Specialist and Excavation Assistant

A customer loyalty specialist, Heather serves as a trainer for new team members and handles the scheduling and customer follow-up for the Excavation Department. She loves her job, and customers hear it in her voice. "The people I work with make each day a new adventure. I finally found a company that I plan to work for until I retire."

Ms. Rose, Customer Loyalty Specialist

Rose has been on the Customer Loyalty Team for over 10-years and is a master at dispatching. She takes customer service requests and sends drain cleaning professionals and licensed journeyman plumbers to jobs based on the type of service and expertise required. Based on the customer's location, her goal is to get the most qualified technician to the customer's home or business in the most efficient way possible. "It's a puzzle that's constantly changing, and I enjoy the challenge."

Schedule a service for the Portland area or Vancouver area.

Mr Rooter employee greeting a customer
  • 5 out of 5 Star Rating
    “Great job!”

    - Wayne S.

  • 5 out of 5 Star Rating
    “Wonderful, professional, courteous and careful.”

    - Helen F.

  • 5 out of 5 Star Rating
    “Outstanding service from all of the staff!”

    - Angel W.

  • 5 out of 5 Star Rating
    “Fast service and I am very satisfied.”

    - Elizabeth H.

  • 5 out of 5 Star Rating
    “Professionalism and dedication to quality.”

    - Ryan J.

  • 5 out of 5 Star Rating
    “Friendly, quick and very thorough.”

    - Ann R.

  • 5 out of 5 Star Rating
    “I will recommend you to friends.”

    - Paula H.

  • 5 out of 5 Star Rating
    “I am so thankful for the speedy response.”

    - April D.

  • 5 out of 5 Star Rating
    “They knew what to do and how to fix the problem.”

    - Ruth M.

  • 5 out of 5 Star Rating
    “On time and extremely friendly!”

    - Gayle C.