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Meet The Mr. Rooter Management Team

Mr. Jeremy, Operations Manager

For over 18-years, Jeremy has exemplified the “Mr.” in Mr. Rooter. With great energy and leadership, he coaches our team to provide the most professional plumbing services in the industry. With a constant focus on exceptional customer service, Jeremy thrives in helping everyone on the team be the best they can be. “It’s amazing to see the effort everyone puts into doing the best job possible. It means a lot to be a part of everyone’s growth and success.”

Ms. Amy, Administrative Operations Manager

In her 16-years with Mr. Rooter, Amy has been an integral part of the growth and success through every facet of the company. She oversees our financial, administration and Customer Loyalty Team to ensure an exceptional customer experience. She has great appreciation for our Mr. Rooter family and culture, and loves being proved right as the company has grown. “I’ve been saying it year after year, we have the best team ever!”

Mr. Dillon, Field Manager

Dillon has been overseeing the company’s inventory system and managing service professionals in the field for six years. He ensures Mr. Rooter standards are being met and goes wherever he is needed to provide technical support on the most difficult jobs. He thrives with the challenge of turning the occasional customer satisfaction issue into a great online review. “We stand behind our work and take care of our customers. We always want to make things right.”

Mr. Jim, Training Supervisor

Jim just celebrated 24 years with Mr. Rooter. He puts his plumbing wisdom and experience to work every day, providing ongoing training to service professionals specializing in drain cleaning. Jim believes “the best part of being a trainer is watching young people grow in their confidence and plumbing expertise.” He also takes personal satisfaction in a job well done and winning the approval of customers who appreciate it.

Ms. Rebel, Customer Loyalty Manager

With 20 years of customer service experience and 10 years with Mr. Rooter, Rebel oversees the Customer Loyalty Team to ensure we are providing customers the best experience in the industry. She credits the great team around her, “we take pride in working as a team to exceed the customer’s expectations -- from the initial call to consistent communication and follow-up throughout the process.”

Mr. Evan, Marketing Specialist

Evan spearheads the company’s brand advertising and Customer Relationship Marketing to help make Mr. Rooter top of mind among homeowners throughout Portland and Vancouver. He has been with the company five years and is always looking for ways to grow the business. “What truly separates us is our dedication to the customer. We strive to set the standard in our industry and be the friendly local plumbers that customers can rely on and refer to their family and friends.”

Schedule a service for the Portland area or Vancouver area.

a Mr. Rooter plumber walking up to a house
  • 5 out of 5 Star Rating
    “Great job!”

    - Wayne S.

  • 5 out of 5 Star Rating
    “Wonderful, professional, courteous and careful.”

    - Helen F.

  • 5 out of 5 Star Rating
    “Outstanding service from all of the staff!”

    - Angel W.

  • 5 out of 5 Star Rating
    “Fast service and I am very satisfied.”

    - Elizabeth H.

  • 5 out of 5 Star Rating
    “Professionalism and dedication to quality.”

    - Ryan J.

  • 5 out of 5 Star Rating
    “Friendly, quick and very thorough.”

    - Ann R.

  • 5 out of 5 Star Rating
    “I will recommend you to friends.”

    - Paula H.

  • 5 out of 5 Star Rating
    “I am so thankful for the speedy response.”

    - April D.

  • 5 out of 5 Star Rating
    “They knew what to do and how to fix the problem.”

    - Ruth M.

  • 5 out of 5 Star Rating
    “On time and extremely friendly!”

    - Gayle C.

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