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Our Service Professionals in Portland & Vancouver

Mr. Aaron, Service Professional

When customers are stressed about dealing with an unexpected plumbing issue, Aaron feels that being a good listener is especially important. “I focus on being thorough,” he says. “I really pay attention to the customer’s needs and try and answer all of their questions. It’s important they understand the diagnosis and recommendations, so they are happy with the solution.”

Mr. Adam, Service Professional

A natural problem-solver who brings a smile and great attitude to the job, Adam appreciates the “team vibe” at Mr. Rooter and everyone’s shared commitment to taking care of the customer. “They are always happy to get their plumbing issues fixed and customers appreciate our expertise and quality work.”

Ms. Aisha, Journeyman Plumber

She’s a super star and recently achieved a major life goal in becoming a licensed journeyman plumber. “People are fascinated that I am a plumber,” says Aisha. “They usually ask me tons of questions and hang out with me while I work.” Aisha enjoys meeting new people every day and always takes the time to explain the problem and how she is going to fix it.

Mr. Brian, Senior Journeyman Plumber

A 10-year veteran of Mr. Rooter Plumbing, Brian is known for his outstanding customer compliments and high standards of quality workmanship. As a senior licensed journeyman plumber, he oversees major jobs such as residential re-pipes. He trains apprentices to become licensed plumbers and is a mentor to the entire team. “I get to work with great people every day.”

Mr. Caleb, Service Professional

Caleb focuses on being friendly and understanding when customers are dealing with stressful situations. “I want to provide an honest and professional diagnosis and explain the best long-term solution.” Caleb knows a customer is happy with his work when he sees a genuine smile. “There’s a difference between a fake smile to get you out the door and a real smile that says you’ve done a great job!”

Mr. Cameron, Plumbing Apprentice

“Everyone at Mr. Rooter tries to go above and beyond with ethics, customer service and professionalism,” says Cameron. He excels at customer service and is working on his plumbing license as an apprentice. “Great customer service is a job well done, transparency, communication and etiquette. I get to do it every day!”

Mr. Chaz, Service Professional

Chaz enjoys helping customers solve their drain problems, especially when he educates them on the long-term benefits of hydro-scrubbing. “I know the homeowner is going to be happy when we can warranty the line for a year.” While the driving part of the job can be frustrating, Chaz turns it into a positive. “I get to see parts of town that I would never see otherwise.”

Mr. Chris H, Journeyman Plumber

Chris just finished his 13th year with Mr. Rooter Plumbing, and customers appreciate his focus on “the best value” in the plumbing recommendations he makes. He trains plumbing apprentices and really enjoys “the great friendships developed over the years with the other plumbers and service professionals.” Chris gets rave reviews from his customers and co-workers alike!

Mr. Chris M, Senior Service Professional & Water Heater Specialist

He is a licensed water heater specialist and has been focused on great customer service and teamwork for 13-years at Mr. Rooter. Chris has high standards for himself and others and exemplifies Mr. Rooter’s Core Values. He feels that the best part of his job is being a trainer and “seeing a new technician go from his first day to achieving life goals!”

Mr. Cody, Service Professional

As a service professional focused on drain and sewer cleaning, Cody takes pride in tackling the most challenging “clog,” and he has high standards of professionalism. I enjoy the opportunity to go out each day and help others solve problems that most people don’t want to deal with,” he says. “It’s great to be part of a team of professionals who are always out to be their best.”

Mr. Devin, Service Professional

Devin is dedicated to providing exceptional service for every customer he encounters. “Everyone at Mr. Rooter strives to stand out more than any other plumbing company for great customer service.” He puts it to practice by explaining everything about his work upfront and addressing any concerns based on the situation. “When the job is done, it’s important everything is clean. I focus on treating their house better than I would my own.”

Mr. George, Service Professional

George says the best part about working at Mr. Rooter is the challenge of something new and different every day. But if he were to choose, he knows how especially stressful a sewer issue is for our customers. “Working hard to clear a sewer line brings me a feeling of accomplishment and relief for the customer. Everyone here is a team player working towards the same goal – helping customers the best way possible.”

Mr. James, Plumbing Apprentice

He has nearly achieved his career goal of becoming a licensed journeyman plumber. James started at Mr. Rooter as a service professional focused on drain cleaning and now, he is building his plumbing skills as an apprentice. “I enjoy fixing and solving issues for people, and always try and go ‘above and beyond’ in providing the best solution and best value.”

Mr. Jason, Service Professional

Jason often reflects on how good it feels to have found a job that he loves. “You’ll have to fire me, or I’ll die before I leave here,” he says in all seriousness. “I can’t tell you how much I appreciate the team atmosphere and integrity of the management team.” And, our customers rave about how much they appreciate Jason!

Mr. Jeremy F, Service Professional

"Helping customers,” is at the top of his list for what Jeremy enjoys most about his job as a service professional. He also likes experiencing different environments and building skills with the variety of work. Jeremy especially appreciates when “customers see the finished product and are thankful that I provided a long-term solution."

Mr. Jeremy H, Service Professional

Jeremy enjoys the challenge of something new and different every day and takes great satisfaction in helping people. “I try to do every job the way that I would want someone to do the work in my own house,” he says. “I like that we are very customer-focused and try to give high quality service and build as much value as possible into everything we do.”

Mr. John, Journeyman Plumber

A seven-year Mr. Rooter veteran, John brings exceptional plumbing skills to both Oregon and Washington customers. He's a plumbing apprentice trainer and thinks highly of the management team. "They are easy to get along with, and everyone on the team is helpful with any type of plumbing job."

Mr. Justin, Senior Service Professional & Water Heater Specialist

Justin is a licensed water heater specialist and serves as a trainer for new service professionals. A great teacher and coach, he enjoys learning new things. “Even after eight years, there’s always something new to learn,” he says. “And, it’s great to be part of a company that genuinely cares about taking care of their customers and employees.”

Mr. Kevin, Service Professional & Water Heater Specialist

With over 25 years of plumbing industry experience, Kevin is a trainer and provides hands-on technical and customer service education when a new service professional joins the company. He trouble-shoots water heater issues as a licensed specialist and really enjoys the team atmosphere at Mr. Rooter. “Everyone is customer satisfaction focused and helps each other out to get the job done in a timely manner.”

Mr. Kevin H, Service Professional & Water Heater Specialist

Kevin made a big career change when he joined our Mr. Rooter team six years ago. As a former chef, he knows how to create an exceptional customer experience from start to finish. “It’s always great to see the relief and satisfaction on a customer’s face when we’ve resolved their plumbing issue,” says Kevin. “And they always say they will recommend us to the people they know.”

Mr. Mike L, Journeyman Plumber

Mike just celebrated 22 years with Mr. Rooter Plumbing. As a Washington licensed journeyman plumber, his favorite part of the job is the ability to help customers with their plumbing issues. He’s seen the company grow over the years and appreciates “the good teamwork, great co-workers, and a company that values my skills and contributions.”

Mr. Mike R, Journeyman Plumber

You will see his bright red truck all over Clark and Cowlitz counties. Mike is a licensed journeyman plumber in Washington and is meticulous about his work. He truly enjoys plumbing inspections and pre-empting plumbing issues before they become a problem. Paperwork is not his favorite, so he especially likes using tablets in the field. “It has streamlined administrative work and allows me to focus on taking care of the customer.”

Mr. Nicholas, Journeyman Plumber

Nicholas was a service professional focused on drain cleaning and completed his apprenticeship to become a licensed journeyman plumber. When asked what sets Mr. Rooter apart from other plumbing companies, Nicholas replies “We wear belts.” Awkward visuals aside, he adds “We’re lucky to have such loyal customers that frequently call the office to leave reviews and feedback. It’s nice to know how much we’re appreciated.”

Mr. Phil, Service Professional

Phil got his start in Mr. Rooter’s excavation department where he repaired and replaced sewer lines. His knowledge of plumbing systems translated perfectly to his work as a service professional focused on drain cleaning. “What I like most is working with my hands and the constant learning and problem solving,” he says. “I love the growth opportunities this job offers.”

Mr. Spencer, Inventory Specialist

With trucks roaming over five counties, efficiency is key to getting to customers quickly. Spencer manages Mr. Rooter’s inventory system, ordering water heaters, plumbing fixtures and other plumbing parts, to streamline operations and limit trips to suppliers during the day. “Our transition to tablets in the field and a barcode system to track parts has helped us to become even more efficient.”

Mr. Tucker, Journeyman Plumber

Tucker made Mr. Rooter proud when he became a licensed journeyman plumber after starting with the company as a service professional six-years ago. He thrives in delivering great customer service and especially appreciates “our focus on building lasting relationships with customers based on good service.”

Mr. Tyler, Service Professional

Tyler likes driving his bright red Mr. Rooter van, and does his best to arrive on-time or early. “Customers always say, we are the plumbers that can be there the quickest.” He takes great satisfaction in a job well done and especially enjoys it when he can make someone’s day by resolving a challenging plumbing issue. “Customers are so appreciative of our work. We get plenty of thank you’s and customers tell us how grateful they are.”

Schedule a service for the Portland area or Vancouver area.

a Mr. Rooter plumber walking up to a house
  • 5 out of 5 Star Rating
    “Great job!”

    - Wayne S.

  • 5 out of 5 Star Rating
    “Wonderful, professional, courteous and careful.”

    - Helen F.

  • 5 out of 5 Star Rating
    “Outstanding service from all of the staff!”

    - Angel W.

  • 5 out of 5 Star Rating
    “Fast service and I am very satisfied.”

    - Elizabeth H.

  • 5 out of 5 Star Rating
    “Professionalism and dedication to quality.”

    - Ryan J.

  • 5 out of 5 Star Rating
    “Friendly, quick and very thorough.”

    - Ann R.

  • 5 out of 5 Star Rating
    “I will recommend you to friends.”

    - Paula H.

  • 5 out of 5 Star Rating
    “I am so thankful for the speedy response.”

    - April D.

  • 5 out of 5 Star Rating
    “They knew what to do and how to fix the problem.”

    - Ruth M.

  • 5 out of 5 Star Rating
    “On time and extremely friendly!”

    - Gayle C.

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