Frequently Asked Questions

Yes, we do. We understand that plumbing emergencies and disasters don't wait for business hours. 

We are highly responsive in emergencies. We even strive to arrive within an hour of your call, even late at night or on weekends and holidays.

Response times vary by time of day and location. But we prioritize emergency calls and can often arrive within a few hours in Santa Rosa and throughout Sonoma County. 

Contact us now to schedule your emergency plumbing service.

Immediately shut off the main water supply and turn off electricity near the affected area. Call a licensed plumber to repair the pipe and prevent further water damage.

Yes, we can. We strive to resolve your issues as quickly as possible. Many customers receive same-day appointments for both urgent repairs and general residential and commercial plumbing needs.

A plumbing emergency is any problem that can quickly cause property damage, health risks, or loss of water service. Common examples include burst pipes, sewer backups, overflowing toilets, gas line leaks, and leaking water heaters.

In older neighborhoods of Santa Rosa, Sebastopol, and Petaluma, you might also notice:

• Slow drains or multiple backups throughout the home, which could signal aging sewer lines or tree root intrusion
• Water pooling in the yard or crawlspace, often related to old sewer laterals or sump pump failure
• Sudden drops in water pressure, sometimes caused by corroded pipes in older homes
• Unusual odors, such as sewage smells in the basement or yard, indicate sewer line cracks or blockages
• Unexplained high water bills, which can be a hidden leak under floors or beneath slab foundations

Absolutely. Our commitment is to serve our community, especially when you need us most.

We provide service on weekends and major holidays (like Christmas and Thanksgiving), ensuring you are never left with a major plumbing issue.

For emergencies, we frequently dispatch a plumber within an hour. For scheduled appointments, we aim to secure a time for you within 24 hours of your request.

We are experts at repairing all types of leaks, including main water line leaks, outdoor pipe repairs, indoor pipe leaks (under the house or floor), and leaks from faucets and sinks.

Yes, we install and replace toilets, standard and tankless water heaters, garbage disposals, and various faucets.

Yes, we specialize in tackling both small and complex plumbing services. 

Our experience includes large projects like whole-house repipes, sewer repipes, and underground plumbing.

Yes. Our licensed plumbers can diagnose and repair gas leaks and install new gas lines for your appliances.

Yes, we provide water intrusion services, including sump pump repair and installation, to help manage and resolve water issues in your crawl space.

Yes. Many Sebastopol homes in flood-prone areas or with low crawlspaces benefit from sump pumps to manage groundwater and prevent flooding.

Sump pumps remove water that collects under the foundation, keeping crawlspaces dry and reducing the risk of mold and water damage.

The right size depends on water volume and property layout. Most homes in flood-prone areas need sump pumps rated for higher gallons per hour to handle heavy rainfall.

Sump pumps should be tested yearly and typically replaced every 7–10 years, depending on usage and manufacturer recommendations.

Yes, we have sewer cameras to inspect your sewer line.

We use high-definition cameras to inspect your lines, showing you the live footage so you can see the issue yourself.

Frequent backups, slow drains throughout the house, foul odors outside, soggy spots in the yard, or recurring root blockages are key warning signs.

Yes. Tree roots can infiltrate even small cracks in clay or older pipes, causing blockages and damage that may require repair or replacement.

We may use traditional excavation to replace pipes or trenchless methods to install a new pipe through the existing line. The method depends on pipe condition and property layout.

Most water heaters last 8–12 years. Factors like water quality, usage, and maintenance can affect lifespan.

If the unit is older or has recurring issues, replacement is often more cost-effective than repeated repairs.

Look for water pooling around the tank, rust stains, wet floors nearby, or unusual noises coming from the heater.

The right size depends on household size, peak usage times, and the type of water heater. We can recommend the best size for your home.

Yes, we strive to inspect your broken water heater and replace it the same day.

Our HydroScrub service is our own name for hydro jetting.

HydroScrub/hydro jetting is a powerful drain cleaning technique that uses high-pressure water to clear the toughest clogs and debris. It is an excellent option for long-term maintenance to keep your drains flowing.

We’ll likely recommend our HydroScrub service if snaking your drains doesn’t resolve the issue or if we find a stubborn clog in your sewer lateral.

Definitely, we quickly clear clogged toilets, kitchen sinks, and shower drains to get your home back to normal. We also offer sink repair, toilet repair and replacement if the issue is larger than a simple clog.

Yes. We are transparent by providing upfront, clear quotes before any work begins.

You will know the full cost in advance, so you won’t be surprised by unexpected fees. Your plumber will clearly explain the options and potential outcomes to you.

Your safety and comfort are paramount to us.

We send a text notification that includes your technician's name and photo before they arrive, so you know exactly who is coming to your door.

Yes, we do. For larger investments, such as repiping or sewer replacement, we can help you explore 0% financing options.