Heroic Availability with No Extra Fees
We don't believe you should be penalized for an emergency. We offer same-day service for urgent issues and never charge extra for calls on weekends, evenings, or holidays.
Advanced Technology and Expertise
As part of a national brand, we have access to high-end equipment—like specialized sewer cameras—that many local “mom and pop” shops may not have readily available.
Committed, Licensed Professionals
Our team includes seasoned plumbers, gas technicians, and certified backflow testers to handle complex scenarios.
A Clean and Transparent Experience
We respect your property by wearing shoe covers, using floor mats, and performing a thorough post-job cleanup. You will always receive an upfront, flat-rate estimate before any work begins, ensuring there are no surprises on your bill.
Company History and Local Roots
For decades, we have been a staple in the community, evolving from a small local operation into a highly specialized service team. We’ve spent 30 years learning the specific plumbing quirks of Toledo homes, from corroded water tanks to aging sewer lines. Our goal has always been to make a tangible difference in our neighbors' lives by resolving issues that affect their health and safety.
What to Expect During Your Plumbing Service
We’ve streamlined our process so you know exactly what is happening from the moment you call until your pipes are flowing freely again.
You can always expect:
- Rapid Dispatch: You’ll receive a text alert with your technician's photo and name, so you know exactly who is arriving.
- Arrival and Protection: Your plumber arrives in a marked van and uniform, immediately laying down mats and putting on booties.
- Detailed Inspection: We address your concerns and perform a free whole-home plumbing check-up.
- Transparent Solutions: We explain the “why” behind the problem and provide pricing options before starting the work.
- Clean Completion: After the repair, we scrub the workspace to ensure it’s cleaner than when we arrived.
We strive to resolve your issues on the first trip, but if a specialized part is required, we’ll return promptly and keep you informed.
Financing Options for Your Solutions
Large, unexpected repairs shouldn't break your budget. We offer several flexible financing options through GreenSky and GoodLeap, which our technicians can assist you with applying for directly on their tablets during your consultation.
Solid Warranties: Our Neighborly Done Right Promise®
We stand behind our workmanship with a thirty (30) day Done Right Promise related to drain cleaning, a ninety (90) day Done Right Promise on repair workmanship, and a one (1) year Done Right Promise on replacement workmanship for residential clients, and a thirty (30) day Done Right Promise on all workmanship for commercial clients.
How We Deliver a Customer-Focused Approach
Our culture is built on a “can-do” attitude. We prioritize repeat customers during emergencies and treat every caller like they are our most important client. By educating you on your home’s systems, we empower you to make informed decisions rather than just “selling” a fix.
