Words can't express our appreciation.
“Dear friends at Mr. Rooter, I misplaced the survey card you mailed me a couple weeks ago. Too bad, because I had wanted to fill it out and express my gratitude to John B, the tech who helped us. Ever since we moved into our home some 15 years ago, we'd been having chronic problems with the kitchen drain. Every year we'd call various plumbers who put a band aid on the problem, but they never bothered to figure out the cause. John, on the other hand, was determined to get to the bottom of it. He spent the entire weekend here until he diagnosed the problem. The pipes had not only been incorrectly installed, but they had rotted out. Normally it would have taken 3 weeks to wait for an excavator to come dig out the pipes, but John felt bad that we had to live without a kitchen and laundry for that long. So he volunteered to dig the trench himself, and we got the repairs done right away. Words can't express our appreciation. John is a real professional in every way. He is both competent and courteous. Please thank him again for going above and beyond the call of duty. I hope you treat John well. He is a star employee. I'm sure!”
