“Timely, efficient, quality of work is head & shoulders above competitors. Don't be sorry, call Mr. Rooter. We had Troy Stoner do plumbing work on our RV. Installation is perfection. And not a big of cleanup to do. We're using Mr. Rooted for our other upgrades too. Once you experience the best, you don't "want" to mess with the rest.”
Don R. , Richmond, KY
“Thanks Matt, My husband and myself definitely appreciate your promptness as well as your professionalism, and your ability to get the job done. Thanks Again and blessings to you in the New Year! Most Appreciative”
T.Johnson , Lexington, KY
“Dylan and Jarod responded to an emergency call when the main sewer line clogged and dumper an inch of you-know-what onto the basement floor! Found the problem was a root grown into the pipe, cracking it. They cleared the clog, and were there early next morning, dug up the old pipe, out in new, and more new pipe inside to assure best flow. In four hours, they WERE DONE !! Never had better service from ANYBODY. Not to leave out the young lady at the office !! GREAT WORK ! THANKS ALL!!”
tomlinson , richmond, KS
“I was very pleased with service rendered by Matt Guilbault. Arrived before the time stated. Fixed the problem quickly and I was able to resume my mountain of wash. He didn't make any mess,but cleaned up anyway. A little expensive,but professional work usually is. I will call again if necessary.”
T Florence , Lexington, KY
“Had flooding, called many plumbers. Once I called Mr. Rooter receptionist was pleasant, sympathetic and was very helpful. They came out and found a main break. Returned the next day with estimate and started the job. Troy, Shawn, and John did a great job, explained everything, went above and beyond.”
Main break , Richmond, KY
“Troy, a service technician and Marine Vet, came to my home to repair our bathroom faucet. Not only was he extremely professional, friendly, and knowledgeable but he educated me on the root of the problem, gave options of repair and cost (without being pushy), and fixed the problem very quickly. Thank you again Troy and for your service to our country!”
Angel , Lexington, KY
“Cameron Snowden did an outstanding job on November 1st. The water line for the ice maker burst and there was water everywhere. Cameron quickly stopped the water flow, crawled under the house to cap the water line, and provided sound advice for additional corrective changes that will help prevent problems in the future. He was polite and efficient and arrived quickly considering that he had to drive from Lexington to Richmond. I will definitely use Mr. Rooter in the future and will ask for Cameron.”
Jeri and Joe , Richmond, KY
“Couldn’t be more happy with the work John did. He explained the job in the beginning and kept us up to date until the job was finished. We appreciate the great communication from him and Tanya In the office who coordinated the work with him. We will definitely be using Mr Rooter again.”
LS , Richmond, KY
“The service man Cameron was excellent. Very professional and courteous. Would highy recommend off this visit. Very pleased.”
Vada Johnson , Lexington, KY
“We had a major plumbing renovation, the 3 men that came out installed all new piping and drain lines ( whole house, inside and under floor ) replaced a toilet, and 2 sinks in 2 1/2 days. They were respectful, wearing booties over their shoes inside the house; they were professional displayed incredible work ethic. and cleaned up every bit of mess before they left. I will always call Mr.Rooter with any and all plumbing needs from now on.”
Laura Rollins , Lexington, KY
“Great service. Arrived on time, courteous, got the job done quick. I'll use these guys every time.”
JC , Richmond, KY
“Great experience with Mr. Rooter recently. They all did a great job making sure I was informed about the plan and what to expect with the work to be done. The new Tankless Water Heater is installed and it is doing great. We were very pleased with the professionalism of the staff and the great work that was performed.”
Danny , Versailles, KY
“John Ferguson of the Lexington Branch of Mr Rooter Plumbing was great. He came in and immediately found the leak in my toilet and went to work on fixing it. Not only did he do a great job in fixing the toilet, but he was incredibly friendly and helpful in the process. I will defiantly recommend him to anyone looking for a plumber and will request him by name if I ever need plumbing assistance in the future. He is a wonderful asset to Mr. Rooter.”
Liz , Lexington, KY
“Allen was our service technician. He was friendly and knowledgeable as well as extremely professional. He isolated the problem and repaired it quickly. Very pleased with the work.”
S. B. , Richmond, KY
“Shawn installed a water heater for us and was courteous and knowledgeable. Great work.”
D. D. , Lexington, KY
“Shawn Smith came out to do my work today and was amazing! He was very professional and went above and beyond. Thank you for such great service!”
Jennifer M. , Lexington, KY
“Allen came out and was wonderful! He fixed my water heater and inspected it too. He was professional and so kind. I will be using them in the future. Thank you Allen!”
Kate R. , Lexington, KY
“We are long-time customers of our local Mr. Rooter and have been satisfied with all work and techs to-date. No surprise that we had another successful repair recently. This time our tech was Shawn, who was very friendly, courteous, and professional. Thanks!”
Sandy H. , Lexington, KY
“My service tech was Donald. He was on time, professional, and got the job done right. I highly recommend Mr Rooter.”
Patrick S. , Georgetown, KY
“Shawn came out to fix our clogged kitchen sink. After being unable to alleviate the clog, he went in the crawl space and found older galvanized pipes. He worked up a quote and the dispatcher called me when he was on his way Monday morning. He worked most of the day got us fixed up and showed us photos on his iPad of what he had replaced. He was very professional and courteous. I would highly recommend these people. I will use them again with any other problems.”
Jane H. , Berea, KY
“Today we had the pleasure of having Don replace a broken faucet in our upstairs bathroom. He did an excellent job! He arrived on time and had the job done in a snap! Don is an asset to your company and we plan to use Mr. Rooter & Don for any future plumbing needs. Thanks to Don - Awesome person and awesome job!”
Dan M. , Winchester, KY
“We want to take the time to let you know how excellent Don was. We had to have a sewer line replaced - something that home owners don't want to hear. Don was up front with us and let us know everything he was going to do and how much it would cost before he did the job. Everything was done as promised, which we loved. Don did a excellent job cleaning everything up and he was very polite. We would recommend Mr Rooter and Don to any one that needed a plumber. Thanks again, Don. We give you a rating of 100!”
Daryl A. , Lexington, KY
“I called Mr. Rooter on a Saturday night and was scheduled for the following day. The wonderful representative came early and got the job done! Both the dispatcher and our repair guy were very respectful and honest. I would definitely use them again !”
Stacey W. , Versailles, KY
“I called Mr. Rooter out to my problem and it seems like they were there within 15 minutes. they fixed my problem and cleaned up so well. We appreciate them more than they will ever know.”
Judith L. , Lexington, KY
“Just wanted to give a GREAT BIG KUDOS to Mr. Rooter Plumbing & especially to Shane Eversole, the technician, for doing a great job on our water heater & toilet. Shane worked nonstop, by himself, for hours to complete the work of removing & replacing our water heater and removing & installing a new 2nd floor toilet. This young man was so polite & very knowledgeable about everything plumbing. He explained everything very clearly, answered all our questions, worked diligently for hours without complaint and, once finished, left everything spic & span. So a big thanks to Shane Eversole and also to the staff of Mr. Rooter of Lexingtion, KY!! Great job!!”
Yvonne & Dan Milligan , Winchester, KY
