“David Gillikin came out to inspect a clogged drain that was found when we had our gutters replaced. I called Mr. Rooter and within a couple hours, David was here. He did a great job explaining what could be done to clear the drain. We decided to go with the Hydro Scrub. Within 5 minutes, he had the equipment here and was started on the job. He went above and beyond to explain the issue and the solution. Both him and his coworker (I didn't get his name) were very professional and courteous. The job was done in only a few minutes and he made sure to be very thorough and ensure the drain pipe was cleared completely before he left. I would absolutely recommend them to anyone!”
Misty - Mind Your Business, Inc , Hendersonville, NC
“I so appreciated the professionalism and kindness I experienced with Jeremy Wheeless. He is certainly an asset to Mr. Rooter. He was on time and very thorough with his inspection of our pipes and plumbing. He found our pipes in good condition and explained the effects of water acidity on piping wear. When he left I felt confident that all that could be done had been done. Thanks so much, Jeremy, for your expertise and friendly service.”
Lorette Post , Candler, NC
“Ryan, Juan, and Dave could not have done a better job. They were friendly, courteous, clean, and fast. They went above and beyond on a large, nasty project to make sure we were back up and running in a hurry. I was very impressed and thrilled to find such exceptional service.”
Zach , Asheville, NC
“From the time I called Sherry, to having Ryan to do a yearly check up on my plumbing system (part of my Advantage Plan), until the job was completed, I was relieved and pleased. Ryan went through the entire house, and then explained to me what he thought need to be done, but it was up to me what I wanted Mr. Rooter to do. I chose to have what Ryan suggested and done all at one time. Ryan and Juan replaced my 28 year old plumbing system in 2 days. Then Ryan showed me what they did afterwords. Everything was upgraded and some things were replaced because the parts would not work. And I was only without water for less than 8 hours. Thank you Ryan and Juan for doing such a great job! This is a unique company. I have used them before. And Sherry is always fun to call. She makes it easy. And so does Michael. Everyone at this office is wonderful. .”
EW , Asheville, NC
“Richard was exceptional in his professionalism, knowledge, explanation of the problems and the solutions as well as giving suggestions to prevent further problems. I will always request him.”
Richard A. , Asheville, NC
“I just wanted to let you know that Dave did a great job! Excellent work. I really appreciate your efficiency and am very pleased & happy with everything you did!”
Margaret W. , Fletcher, NC
“I would like to thank Mr. Rooter for their fast and very professional service given me this past weekend by your associate Richard Allbritton. Not only did Richard address my situation, but he really offered value added from your company. He was totally professional and represented your company in such a way I would recommend to anyone who had a need. Also I was very pleased with additional offerings your company offers and will consider some of them in the future. Thank you, and especially thank you Richard who went the extra mile for this home owner!”
David F.
“Jeremy was lovely and great. I enjoyed working with him. He was super professional and nice. I really appreciated how thoughtful he was and how he explained everything clearly. I'm sure he did a great job on the crawl space repair...I didn't go ahead and crawl up there to look :-) But our water pressure is back to normal and all the drips we were experiencing because of the unusually high pressure are gone, so I know he and his assistant did great work. Thanks so much. I really appreciate the professionalism of your company...loved how on time they were and that I got a phone call with their estimated arrival time. Great job.”
Alexis M. , Asheville, NC
“You guys did a great job. You were very professional, polite and friendly and I am very pleased with your work!”
M. Mandeville
“Richard is very professional and is no rookie: he knows what is going on. He listens to you and your concerns. He is neat and very professional. Can't say enough about him! Juan is nice and very personable, and fits right in with your company!”
Randall P. , Asheville, NC
“Richard was extremely professional and diagnosed and solved the problem quickly with an explanation as to the cause of the problem and the solution. I would highly recommend him.”
Robin F. , Asheville, NC
“Professional, Reliable, Friendly, Intelligent I tend to be comparative, expect a lot and do not generally give top star ratings. If you want someone who will take the time and effort required to pay attention to saving you money, do the work well, and be willing to discuss options easily, and be relied on to be on time, this is by far the best plumbing service I have found. Originally, I had a 15 year old Bosch tankless water heater that started having problems. I wanted someone to look at this heater to determine if it could be fixed rather than replaced. I called 3 plumbing services before I found Mr. Rooter. All indicated (without looking at it or visiting my home) that it would need to be replaced. I just wanted someone to look at it please. When I called Mr. Rooter this happened. They came to my home, climbed into the small closet and began looking. Next I heard the plumber call the Bosch company to ask some questions. !! This caused the Bosch company to replace my current tankless heater for the same price I purchased it for 15 years ago ($500.00)!!! This saved me at least $1000.00 dollars! Finally I had found someone who had the diligence and intelligence to take the time and use his plumber knowledge to speak on my behalf which gained me loyalty reward from Bosch. That alone made me loyal to Mr. Rooter. However, while doing the install of the new tankless heater sent by Bosch, they discovered my well pressure tank was bad causing lots of silt and over work of the well pump. Well, we all hate to spend more money but I was very happy they had discovered this which will prevent the well pump from going bad too soon! It also improved all pressure in water delivery in my house and eliminated sludge in my system that I had noticed! I was so impressed I took the name of the plumber in case he was the only one there who did such great work. His name is Adam. He completely exceeded all expectations I had for a plumber. Thanks, Mr. Rooter. So liking the quality of their work, I had them also do the plumbing required to update a bathroom. This time I worked with Richard. I am very pleased! Very professional and easy to work with, pleasant even though I tend to be a little too interested and ask many questions. (I have had previous plumber experience with other companies that was not so good.) So then there are at least 2 plumbers there (maybe more) who meet or exceed my expectations. Special Note: Each time I have called them for service, they show up on time!!! I know this seems like a given but not in line with my previous experience with other plumbers. Very Nice Currently I am using their services to update my second bathroom plumbing. It is nice to have a reliable plumbing service.”
Sherry R. , Fairview, NC
