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Our Schaumburg, IL Plumbing Reviews

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About Mr. Rooter Plumbing of Cook County

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  • “I wanted to take the time to write to you to compliment the prompt, timely, courteous, knowledgeable staff with whom I recently had the pleasure of encountering in connection with my personal plumbing needs. I was truly impressed by the knowledgeable staff that came to my home on short notice, and treated my home and family with respect (covering their shoes), saying please and thank you, explaining the issues with knowledge and expertise, and even highlighting their affiliation with the Dwyer Group of Companies and benefits of working with other affiliated contractors for our project, including the HVAC contractor. I was thrilled to learn of how Mr. Rooter, together with related affiliated entities as part of the Dwyer group may help to bring our matter to prompt conclusion with expertise. Truly, the experience and knowledge of the plumbing team together with the technology that Mr. Rooter offers, and the expansive opportunity to us as homeowners relative to other affiliates who can facilitate the ancillary aspects of the job, makes Mr. Rooter unparalleled in its niche industry. So often, customers write to complain of the issues and struggles they may have with a contractor or service provider, but rarely do they take the opportunity to complement the honest, fair, knowledgeable, clean, respectful, and timely service they received. I wanted to take the opportunity to extend the highest complements to the Mr. Rooter Team. The Mr. Rooter Team has truly displayed all of these positive attributes, and couldn't be a greater pleasure with whom to work. Dan explained what others who estimated the job could not, and so did with ease and enthusiasm. While we've only just begun our project, it is important to recognize the efforts of the entire Mr. Rooter Team to date. They represent the Mr Rooter brand well, and make challenging any choice to work with another plumbing services contractor. Again, thank you for providing truly phenomenal service.”

    Hillary V. , Wheaton, IL

  • “I had to change my water heater so i called Mr. Rooter, Schaumburg. The technician Wade did a great job. Fast and clean! I'm pleased with the service. It was a great experience! Wade explain everything about my old water heater and the different between the new one. The price for service and product was fair.”

    Jose R.

  • “Unfortunately my father's toilet had cracked and after I turned off the main water valve, I had called many people. It was very frustrating, but then I called Mr. Rooter in Schaumburg and they sent out Wade Carlson and said he would be about an hour. He was actually there in under a half an hour. He was very courteous with my elderly father and after his assessment, he gave us a spot on estimate including a senior discount for him. Of course, that made my father very happy. I felt very comfortable with Wade being there to do work at my father's house so I had left to go back to work. About a couple hours later I received a phone call from my father telling me he had taken the old toilet out, installed the new toilet, and installed a new angle shut off valve. He also helped my father with putting the riser seat that he needs due to his condition on the new toilet to see if that was a good for him. They were so great from the time I called to tell them our problem, to the time I received a follow up call to see how everything went. If more service companies followed this model, it would be a great world. BTW, my father was worried about and ugly toilet sitting on the curb until garbage day, but Wade told me he would take it away for us. I really couldn't say enough positive things about my experience. I now put their phone number in my phone and will not hesitate to call if I need anything regarding plumbing. Five star all the way!”

    Brad L.

  • “I had an ejector pump making a lot of noise and was worried because I don't have a backup for that, just for the sump pumps. I called and got immediate service. they were on the job and very friendly, cleaned up their mess and I bought the 3 year contract to ensure while I'm here everything will be covered by an excellent crew and don't have to worry about getting ripped off. these guys are are very professional. I appreciate the service!!”

    Robert H.

  • “I contacted Mr. Rooter at 12:30 am while seepage was backing up into my basement. We live in Palatine, IL and they were able to send me a technician (Luigi) within the hour when many other companies could not. Luigi was at my house quickly and helped us diagnose the issue and come up with a solution. For it being the middle of the night, he could have been lazy or quick but he absolutely was not. He took his time and made sure we would not have any more back up while explaining to us what would need to be done to solve the problem. He returned the next day to replace our ejector pump and when a piece was unusable from our old one, he explained the issue and quickly ran out to get a new one. Luigi was polite and easy to work with and did a great job explaining any costs we would have before proceeding with the project. I would absolutely recommend this company to anyone!”

    Elizabeth S.

  • “I was very pleased with Wade, he was very professional and helped me figure out what the problem was. He even helped clean up the mess I had made.”

    David J.

  • “A plumber named Wade was extremely helpful and went above and beyond what was expected. He was very knowledgeable and honest about what needed to be done and courteous throughout the process. Wade was able to fix a shower and instead of replacing an entire unit, he went out of his way to find a replacement part for an older shower set up and make a simple fix. On top of all that, he was also able to fix a couple of other issues in the apartment building. He checked with me on the work that needed to be done and the pricing before he did so and was timely throughout the process. I would recommend Mr Rooter and Wade specifically to anyone.”

    Edward C.