If you suspect you have a gas leak—recognized by the strong, distinct odor of “rotten eggs”—your immediate, absolute priority is safety.
Take the following steps to prevent a dangerous situation from escalating:
- Evacuate Everyone Immediately – Get all employees, customers, and tenants out of the building quickly and calmly. Do not waste time collecting personal items.
- Do Not Use Anything That Creates a Spark – Avoid flipping any light switches, turning appliances on or off, using phones, or operating machinery.
- Do Not Attempt to Locate or Fix the Leak – Leave all gas lines, valves, and appliances untouched. Professionals and the utility company must handle this.
- Call Your Gas Utility Company and 911 from a Safe Distance – Once you are well outside and away from the property, immediately report the leak to the utility company and emergency services.
Your safety, as well as the safety of everyone on your commercial property, is paramount. Evacuate first, then call for help only once you are in a safe location.