“Every plumber I called was unavailable for weeks. Mr Rooter got here in 45 minutes. Stephen was courteous and very professional. He was able to diagnose the problem and fix it. It was a brutally hot day and he worked for 8 hours straight. He gets my highest recommendation.”
Doug Cecere , LeRoy, NY
“Just had Eric and Andy tackle a tough drainage situation on my property. A fifty+ foot drain pipe consisting of old clay tiling that drains water from the basement of an old home. Though the years small trees have created a problem with roots plugging up the drain. Andy was very persistent and stayed at the problem when most would have given up. Both guys were polite and very determined to leave their customer very satisfied. A job well done guys!”
Paul D. , Hilton, NY
“Thank you, David for your outstanding service!”
DH , Pittsford, NY
“We have used Mr Rooter for eighteen yrs. the current owner Maurice was a service tech back then. Yesterday we needed help and it started out rocky with a service associate. One called to Maurice and everything was corrected. He sent over another tech to assist the first one and the problem was diagnosed in a matter of minutes. We will always call Mr Rooter for big or small jobs. Honest and excellent customer service. Andy H was are tech that assisted and I recommend asking for him because he was great. Thank you Maurice and crew. J.C. Rochester ny”
Judy Cranston , Rochester, NY
“We needed to have an upstairs bathroom faucet repaired in my mother's home. In order to do the work, the Mr. Rooter plumber, Ian, had to go through an above and beyond diagnostic process to be able to turn the water service off that came in to the home. Unbelievably, her row of townhomes had been constructed so that the main water turn off valve is in only one of the 8 townhouses that are in one row. Finding that a previous owner had boxed in the valve making it inaccessible, Ian had to find another way. With his patience and persistence, and despite discovering improperly installed piping which crossed hot and cold lines in my mother's home, he found a way to safely complete the job. Thanks a lot Ian!”
Karen F. , Rochester, NY
“We called Mr Rooter this morning due to a clogged waste-water pipe in our basement. Before booking us, the dispatcher notified us that our town DPW would clear main drain lines free of charge - she wanted to be sure we didn't pay for a job that we were entitled to for free. Once we specified it was our alternate line for waste water, she told me a tech was available immediately. Kevin arrived within the hour. He was polite, professional, and answered all my questions. He also took the time to explain each step and ensured I was comfortable before he proceeded. The job took less than an hour. Kevin took care to clean up and complete the job thoroughly and quickly. I appreciate the reasonable fee, the honest and professional staff, and the time taken to ensure the job was done effectively. I would recommend Mr. Rooter, especially Kevin, to anyone.”
Tracey J , Rochester, NY
