Searching for a “plumber near me” online is a great starting point, but how do you narrow down the results to find the best Salem plumber for the job?
At Mr. Rooter Plumbing of Salem, OR, we know how important it is to feel you can count on the home service professional coming to your residence—especially when it comes to potentially invasive work like plumbing. An expert plumber has years of experience, learning, and training under his or her belt. Furthermore, you’ll want to hire someone who is professional, courteous, and accountable.
You’ve poured endless amounts of love and care into your home. It’s your safe haven at the end of a hectic day, a place to raise children, and somewhere you and your better half can grow old together. Suffice it to say, you only want the best for your home. And when something goes wrong with your plumbing, you need to be able to trust the plumber you hire.
Whether you need help to unclog your toilet or replace a section of damaged pipe, when you need plumbing work done it can feel overwhelming to choose the right company. After all, with so many companies to pick from, how will you know if you’ve made the right choice?
After completing thorough research and reading online reviews to narrow down your choices, the final step before selecting a plumber on your shortlist is the interview. To prepare you for that final step, our team has outlined the 10 most important questions you need to ask before hiring a plumber to service your Salem home.
Questions to Ask Before Hiring a “Plumber Near Me”
After narrowing down your list of prospective plumbers, it’s important to prepare questions before interviewing each person or company. During the interview, you might be nervous or rushing and forget to ask one of the questions below. We suggest copying this list down and keeping it somewhere accessible during the interview. You’ll be able to reference it and ensure all your bases are covered.
1. How Much Experience Do You Have?
Plumbing is highly skilled work, and the more experience your plumber has the higher quality work they will deliver. Not only that, but more experience means your plumber will be able to problem solve more effectively. Any issues that may arise while repairing your toilet, replacing a damaged pipe, or unclogging your drains will be handled much more efficiently by an experienced plumber. Experience also lends itself well to emergency situations. When your basement is flooding, you need a plumber who is cool under pressure and handles the situation with ease.
Each of our Salem plumbers has years of experience and receives further training when they join our team. When you hire our experts, you can have peace of mind knowing that we really have seen it all. We know the best solutions for whatever plumbing issue you are facing, and are committed to serving the Salem community. Our team works and lives in Salem, so when you welcome us into your home we treat you and your space with the utmost respect—as we would for any of our friends or neighbors!
2. How Long Has Your Company Been in Business?
Knowing how much experience the plumber servicing your home has is important, but it’s also important to know how long a business has been operating for. Unfortunately, in the trades it can be all too easy to hire someone who is looking to take you for a ride. Companies with no accountability tend not to last too long, so it’s best to avoid a business that doesn’t have at least a few years of experience under its belt.
Also, the longer a plumbing company has been operating for, the more resources they will have available to help you. Whether that’s general knowledge about plumbing issues, more staff, or greater access to tools and parts, long-standing businesses are exactly that for a reason—they’ve put in the effort to build relationships with the community.
At Mr. Rooter of Salem, our company has been part of our community for many years. Additionally, the Mr. Rooter brand has been dedicated to serving Americans since 1970. For more than 50 years we’ve been fostering long term relationships with our clients.
3. Are You Licensed?
In the state of Oregon, all plumbers are required to have a license from the Construction Contractors Board. Do not hire a plumber who can’t produce proof of his or her license; it’s illegal to work without one.
At Mr. Rooter of Salem, all of our plumbers are properly licensed. We take professionalism, and the law, very seriously. While hiring licensed professionals is not the only way in which we illustrate our dedication to quality service, it’s still important to ensure we have the correct documentation for each of our employees before working in your home.
4. Can You Provide Proof of Insurance?
Not only do Oregon plumbers legally need to be licensed, but they also must be insured. Unfortunately mistakes do happen, and it’s important to hire a plumber who has the correct insurance to protect against those mistakes—and to protect your own interests as well. Be sure to check that a plumber you’re interested in hiring can produce proof of both General Liability Insurance and Workers’ Compensation Insurance.
5. When Would Be the Tentative Timeline?
Asking how long a given repair or replacement might take is entirely reasonable. You have a busy life and will need to plan for your plumber’s visit, so it’s fair to want to know how long he or she might be. Not only may you have to book time off work, but you’ll also need to arrange for other responsibilities—such picking up or dropping off children from school.
Asking about a timeline will also give you a sense of how reliable a given plumbing company is. For instance, if a plumber you find in a “plumber near me” search suggests that unclogging a blocked kitchen sink takes more than a few hours, they likely aren’t giving you a fair estimate.
At Mr. Rooter of Salem, we know your time is precious and seek to earn your trust with each job we complete. We will arrive promptly to our scheduled appointment and will let you know how long we think a task will take when we give you our initial estimate.
6. How Does Payment Work?
Different plumbing companies have different ways of billing and accepting payment. Depending on how you intend to pay for a job, be sure to ask the plumber if they accept cash, debit, or credit. Many smaller operations won’t accept some credit cards for instance, because the transaction fees are too high. You wouldn’t want to be ready to pay only to discover the method you were planning on using is not accepted!
Get An Estimate
Many Salem homeowners are familiar with the “rule of threes;” acquiring three estimates and choosing the one that suits you best. We suggest getting as many, or as few, estimates as you see fit. After all, you know your needs best and should trust your instincts when it comes to hiring home service professionals, including plumbers.
However, as many estimates as you get, it’s important to check what's included in each estimate and how pricing works. For instance, what other fees should you be aware of? Will the plumber charge by the hour, or by the job? Do you pay at the end, or all at once?
Our team values transparency and honesty. That’s why we offer upfront pricing, never charge for overtime fees, and stick to the estimate we give you. At Mr. Rooter of Salem we truly have our clients’ best interests at heart. Your safety and happiness is our top priority.
7. Do You Have References?
When you were narrowing down your list of the many, many, “plumber near me” search results in Salem, you likely used online reviews from Google My Business, the Better Business Bureau, HomeAdvisor and/or Angie’s List to make your decision. Maybe you even had friends or family who had recently used a plumber give you a recommendation.
However, it’s still very important to ask the company directly for their references. Any plumbing company that has a focus on building long term relationships with the community should have a range of client testimonials available to show you. Also, be sure to ask for before and after photos so you can see a company’s quality of work for yourself.
At Mr. Rooter of Salem, we are more than happy to provide you with our references and answer any questions you might have. Please call our friendly office staff at 503-343-4685 to learn more today.
8. Who’s Responsible for Parts?
When a plumber shows up at your home to unclog a slow draining sink or swap out your old toilet for a new one, and they don’t have the parts they need, the last thing you want is to waste valuable time waiting for them to run to the local hardware store. Or, discover that you were meant to supply the parts!
Communication with your plumber is key, so be sure to take a moment and check if there are any tools or parts you are responsible for purchasing. Although most plumbers should supply required parts on your behalf, if you do need to purchase anything they should also be able to give you specifics on what you need to buy.
9. Will You Clean Up After You Leave?
Be sure to confirm with the “plumber near me” search result you’re interviewing whether they will clean up before leaving. Depending on the job, a bit of a mess could be made in your home and the last thing you’ll want to deal with is cleaning up after your plumber leaves. Not only would that eat away at your precious time, but it’s also a frustrating experience. Additionally, confirming with a plumber that he or she will clean up their work area before leaving sets the expectation your home should be tidy at the end of the job.
At Mr. Rooter of Salem, our team always cleans up after completing our work. It’s one way we demonstrate respect for your home and show you we care about creating a positive experience with our company.
10. Do You Offer a Warranty or Guarantee?
A good plumbing company stands behind their work with a guarantee. Not only does such a guarantee illustrate that your needs truly come first—in the rare event there is a problem you’ll want to know it’ll be taken care of—but it also shows confidence in a plumber’s abilities.
At Mr. Rooter of Salem, we offer all our clients our Done Right Guarantee. Even though we’re certain you’ll be satisfied with our outstanding services, this offer guarantees all our workmanship and products. If you’re not satisfied with the work or services we gave you, give us a call. We’ll send someone to fix it right away.
Why Choose Mr. Rooter Plumbing of Salem, OR
Our company is trusted throughout Salem, OR, for a good reason. Our professional, courteous plumbers are highly trained and very versatile. We always arrive promptly to a scheduled appointment, or as soon as possible in an emergency. Not only will we handle your plumbing concerns efficiently—without compromising our dedication to outstanding workmanship—but our plumbing team will also always provide exceptional customer service.
Customer service is our top priority at Mr. Rooter of Salem. When you hire our hardworking and friendly team, you can rest assured that your plumbing needs are being handled by the best.
Plumber Near Me
Tired of searching for a “plumber near me” each time your toilet clogs or kitchen sink won’t drain?Rather than going through the lengthy process of hiring the best plumber in your area, or risk hiring a plumber that does not have your best interests at heart, call our friendly office staff today at 503-343-4685. We’ll help you book an appointment, acquire an estimate, or answer any questions you might have. You can also request a job estimate online.