“Justin was very nice and courteous. He diagnosed our problem to be electrical. It was the pressure gauge. He was not comfortable trying to replace it and asked us to get an electrician. I admire him for being honest and admitting he was not comfortable with the repair. Thank you for this repairman.”
Adam , Richmond, VA
“Just wanted you to know that the tech that came to the house was a great guy. Took the extra time to explain how things work and gave some good advise. New what the problem was as soon as he looked at the situation.”
Gary
“We were very pleased with the prompt response from Mr. Rooter and for the excellent and professional service provided by Paul and his willing helper. Should an occasion occur when we can recommend a plumber to family or friends you can bet it will to call Mr. Rooter. Hope you are all well. Thanks again.”
Thomas
“Your tech showed interest in all my plumbing problems both times I used Mr.Rooter... Plus he cleans up behind himself and leaves his work area clean..... Be assured my future plumbing services will be with Mr.Rooter....”
Diane U.
“We had a great experience with Paul! We always get fantastic service with Mr. Rooter. Your plumbers always come when scheduled, are really friendly, explain everything on layman's terms, and I trust them. Whenever someone needs a plumber I always refer you.”
Traci L.
“I am happy to say that I received excellent service from your techs for the installation of our new water heater. Both were on time, courteous, and professional. And they went the extra mile to explain how the new water heater and valves would work, and kept me informed every step of the way. I would highly recommend your company and services to anyone and plan to do so.”
Mike S.
“I wanted to let you know that your tech was awesome when he came out; he is the first one in years that fixed the problem the right way so I won't have to have you guys keep coming out trying this and that; he answered any question I asked him; was so polite and kept troubleshooting until my washer and kitchen sink did what they are suppose to do; I have recommended you guys to 2 of my neighbors as well as a lady in Walmart while chit chatting. You as well were so nice on the phone with me had a tech out the same day and worked around my schedule; I had gotten other companies to come out and take a look with a quote; however I love that you guys don't charge to come out and give a quote others I had to pay which I wasted money on because one I didn't have them come back; however had to pay $28 for them to come out and look not answer questions I had nicely; and I am just so glad I didn't get them to come back and pay them the big bill and it wouldn't have fixed the problem; it would have been extra. Like I said you guys know what you are doing and do it well and don't stop until you get the right result and me as a woman your tech made me feel comfortable me asking any questions dumb or not; one company seriously made me feel dumb and had a bad attitude and didn't even look at half the stuff you did with my estimate. Just want to say thanks again; and if I ever need a plumber YOU GUYS will be the ONLY call I make.”
Meredith S.
“We could not have gotten better service. Mr. Sharp was very thorough. He was polite and gave me some good pointers. He was very respectful of our home as he wore his booties before entering. After having repair men go all over your home with mud on their shoes, that said a lot for Mr. Sharp. He also spoke very highly of the company he's working for and asked that we spread the word about your business. I am so happy Marion with W. G. Speaks told me about Mr. Rooter.”
Patricia M.
“Paul was exceedingly professional and knowledgeable and fixed both issues (fingers crossed, no running toilet so far!). He more than made it right, so I am overall very pleased with our experience. Paul fixed the spigot for free to compensate us for our trouble, which I appreciate.”
Jennifer M.
“Paul was excellent. Very good service. Helpful in answering my questions. I'll use you again and refer you!”
Monica D.
“Mr. Williams was very personable and knowledgeable. He explained my options and costs and let me make the decision. Once we decided on the best option he obtained the proper equipment and my problem was fixed. However, once he arrived , he warned me about the high cost, and even went and got equipment and returned to complete the work late Saturday afternoon. I was very grateful. Also I feel very confident in his abilities and what he told me. As a result I have ordered the 2 toilets and want him to install them.”
Ann A.
“I call Mr. Rooter at 8 pm Steven came out quickly to solve my sewer back up issue I was having he tried for 2 hours to unclog my line but couldn't do he put camera down line to find out I had crack pipe so Steven n sack came out the next day n solved my problem n most of all I didn't have money to pay so they let me do in house financing kudos to Steven n sack I would recommend anyone to use Mr. Rooter they stick there word and definitely care bout there customers thanks again for all your dedication to solving my sewer problem.”
Jody J.
“Highly recommend Mr. Rooter. From the initial contact through the website to schedule an appointment, to the completed job and the emailed invoiced receipt, every step of the way was professionally handled. The dispatcher of Mr. Rooter called to confirm the appointment, notified me that the plumber had run into traffic and had a delay, and given the road work delay... The Plumber arrived promptly upon time. The Plumber attire was clean, professional and sharply dressed with a pressed collar shirt with the name "Mr. Rooter" clearly displayed. No Question as to who was at my door. The plumber was polite, introduced himself properly as Plumber Aragon and clearly went over my plumbing issues. Before entering the home he placed on shoe booties, kept his entire work area clean and immaculately organized and free of dirt as he snaked my entire main line. I have had many dealings with so-called "plumbers" while working as a Sales Specialist for a major Plumbing Supply House. I have never in all my years of working with plumbing companies and plumbing contractors seen a more professional, analytical, clean, and well spoken plumber than Master Aragon of Mr. Rooter. If I ever have anyone one need a Plumber, I will recommend Mr. Rooter.”
Luke D.
“Received excellent service from the phone call into the office to the technician that arrived at my home. Would highly recommend to anyone!”
Jennifer R.
“We found a leak in the middle of the night. Trying to arrange for a plumber first thing in the morning with other companies was difficult (I tried, but only got recordings). I called Mr.Plumber of Midlothian and got a live person at 6:30 am! From that first call until the work was completed that afternoon, I was kept informed by the courteous and professional staff. I would definitely use this company again.”
Angie C.
“We have had several plumbing projects completed by Mr. Rooter while upgrading the laundry, bath and kitchen at our home. Each project has been completed within budget while meeting or exceeding our expectations. Paul and his crew have always been courteous, neat and arrive on time. If you haven't found a reliable plumber yet, then we highly recommend calling Mr. Rooter for tour next plumbing project.”
Danny L.
