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What People Are Saying About Mr. Rooter of San Mateo County

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  • Mr. Rooter

    Bottom line, I am very pleased with your company and particularly with Michael Rogers.

    “Last week, I called your company because I wanted to schedule my annual routine maintenance of my water heater and to get it drained and flushed. I also wanted to have the anode rod replaced since it has been quite some time since that has been done. I decided to call a different plumbing service, so I check the internet and found your company and called right from the initial phone call, I was impressed with the professionalism of your company. I scheduled a service call and your technician Michael Rogers came to my house in Daly City twice, on March 31 and a follow-up visit on the very next day. Michael was very friendly and personable, and dedicated to doing a professional job. I explained what I needed to have done and my predicament with the anode rod that hadn't been inspected for many years and that nobody had been able to unscrew it because it was "frozen." Michael assured me that one way or another he would get it done. I thought to myself, "finally... someone who knows what he's doing and can get this done." Michael flushed my water heater and afterward tried to get the anode rod unscrewed. After much effort, he was unable to do it. But he wouldn't give up, and was determined to get the task done. He came up with an idea: Instead of trying to remove the old anode rod, he would just leave it there and instead install a new anode rod inside the hot water outlet at the top of the water heater. It would do its job in the same way. Problem solved! The other company's technicians certainly didn't try to "problem-solve" this difficult situation like Michael did. I was very grateful for his help on this. Bottom line, I am very pleased with your company and particularly with Michael Rogers. From now own, Mr. Rooter of San Mateo County (San Bruno Office) is my water heater plumbing service.”

    Daly City, CA

    Apr 3, 2018
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  • Mr. Rooter

    Mr. Rooter=Professional, Experienced &, Courteous

    “We had a major plumbing backup which had our toilet, and our bathtub clogged up. I ended up calling Mr. Rooter to schedule some one to come out a.s.a.p. I spoke to Nancy, who was so sweet. In a matter of minutes, she had one of their plumbers by the name of Sal, here at our home to check, and address our plumbing issue. It turned out that a second plumber was needed. It was a 2 person job. Mike, was called in to assist, because it turned out to be a major backup throughout our home. This was a result of many years of accumulation of..... They both worked non stop for about 5 hours to get this resolved, and they did...yay!! Everything is back on, and running smoothly, thank you Sal and Mike! Sal took the time to explain what was the cause, and what they did to fix it. He patiently answered all our questions. We will definitely call Mr. Rooter, next time we are in need of any plumbing services. Thank you! Anna Lopez Nick Lopez”

    San Bruno, CA

    Apr 25, 2017
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  • Mr. Rooter

    Great Job

    “We had our sink not draining properly even though the pipe underneath the sink is clear. I called Mr. Rooter for service. I was given an estimated time of between 10am-12pm. The repair guy, Michael R., arrived a little past 12:00 noon because of other prior repair schedule. He asked what the problem is, and I described to him about doing a snake on our bathroom sink pipe. He looked at it and assessed what he needed to do. He answered and explained to me every question I have and gave me some tips as well. He was very nice. The price was a little pricey but he got the work done. Mike is very good and very nice.. Great job and thanks for some tips.”

    San Mateo, CA

    Feb 4, 2017
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