“Amit with the help of Sal did a great job of cleaning my sewer all the way to the city connection by hydro jetting with video camera throughout the cleaning to be sure all the clog (roots in my case) were removed. I am very satisfied customer. Thanks to Mr. Rooter specially to Amit.”
Pol , San Bruno, CA
“Last week, I called your company because I wanted to schedule my annual routine maintenance of my water heater and to get it drained and flushed. I also wanted to have the anode rod replaced since it has been quite some time since that has been done. I decided to call a different plumbing service, so I checked the internet and found your company and called. Right from the initial phone call, I was impressed with the professionalism of your company. I scheduled a service call and your technician Michael Rogers came to my house in Daly City twice, on March 31 and a follow-up visit on the very next day. Michael was very friendly and personable, and dedicated to doing a professional job. I explained what I needed to have done and my predicament with the anode rod that hadn't been inspected for many years and that nobody had been able to unscrew it because it was "frozen." Michael assured me that one way or another he would get it done. I thought to myself, "finally... someone who knows what he's doing and can get this done." Michael flushed my water heater and afterward tried to get the anode rod unscrewed. After much effort, he was unable to do it. But he wouldn't give up, and was determined to get the task done. He came up with an idea: Instead of trying to remove the old anode rod, he would just leave it there and instead install a new anode rod inside the hot water outlet at the top of the water heater. It would do its job in the same way. Problem solved! The other company's technicians certainly didn't try to "problem-solve" this difficult situation like Michael did. I was very grateful for his help on this. Bottom line, I am very pleased with your company and particularly with Michael Rogers. From now own, Mr. Rooter of San Mateo County (San Bruno Office) is my water heater plumbing service.”
Steve A. , Daly City, CA
“We had a major plumbing backup which had our toilet, and our bathtub clogged up. I ended up calling Mr. Rooter to schedule some one to come out a.s.a.p. I spoke to Nancy, who was so sweet. In a matter of minutes, she had one of their plumbers by the name of Sal, here at our home to check out and address our plumbing issue. It turned out that a second plumber was needed. It was a 2 person job. Mike, was called in to assist, because it turned out to be a major backup throughout our home. They both worked non stop for about 5 hours to get this resolved, and they did...yay!! Everything is back on, and running smoothly, thank you Sal and Mike! Sal took the time to explain what the cause was, and what they did to fix it. He patiently answered all our questions. We will definitely call Mr. Rooter next time we are in need of any plumbing services. Thank you!”
Anna & Nick L. , San Bruno, CA
“Our sink wasn't draining properly even though the pipe underneath the sink was clear. I called Mr. Rooter for service. I was given an estimated time of between 10am-12pm. The repair guy, Michael R., arrived a little past 12:00 noon because of other prior repair schedule. He asked what the problem was, and I described to him about doing a snake on our bathroom sink pipe. He looked at it and assessed what he needed to do. He answered every question I had and gave me some tips as well. He was very nice. The price was a little pricey but he got the work done. Mike is very good and very nice. Great job and thanks for the plumbing tips.”
Conrad S. , San Mateo, CA
