“I have used Mr. Rooter several times now and have always been impressed with the response time, the quality of work and how great they are with our large dogs. They have always been extremely helpful and came out right away. Definitely a plumber you want to keep in your phone book! I have not only used them several times myself but have also referred them clients due to their outstanding service!”
Kelly T.
“High quality service, prompt arrival, professional. Office consultants amazing and informative. In addition the kindness and compassion is outstanding. Needing plumbing service is usually a stressful event. Mr Rooter takes that into consideration making you feel confident. Thank you! Thank you!”
Claudia L.
“Sewer line was clogged. Had heard the commercial for $99 drain clearing and called. The person scheduling the appointment was friendly, polite and accurate. Received an appointment that fit my schedule. They called before to let me know the plumber was going to be on time and his name. The plumber was on time, introduced himself and explained what he was doing. He was knowledgeable and efficient. He was done in about one hour. Made sure things were flowing smoothly before leaving. Will use them again.”
Anita L.
“very satisfied. Tech did excellant job, but toilet is loose and rocks back and forth. I didnt want to call back because he spent so much time doing the job.....otherwise good service and made sure was done before he left”
bill e.
“Wonderful I'm so happy they were able to take care of my pipes and unclog. Thank you!”
Anita L K.
“Great service all around. Jim was very informative and patient while explaining why we received a massive water bill due to a toilet running while we were not there. He fixed our problem very quickly but still took the time to make sure I understood what had happened. He even calculated the potential gallons used in a 24 hr. period so I could take this back to the water company for some cost relief. Will definitely use Mr. Rooter again!”
Lisa W.
“We got good service from the gentleman that came to replace our water heater. He was very helpful when it came to questions we asked. Although, we were mad about having to shell out money to replace the water heater, we brought it upon ourselves and there was no reason to take that disappointment out on the plumbing company.”
Shannon G.
“After calling several plumbers that were not willing to work on a Whirlpool water heater I called Mr. Rooter. I spoke to Beth who was very polite and helpful. She said they could come out that day. Within an hour or so Mike came out to check out the water heat. He said we would need to replace the upper and lower heating elements and the thermostat. Or replace it. The tank was not leaking and had no rust so I opted to replace the parts. Later that night after waiting several hours for the water to heat, I was going to bathe. We had no hot water. It was like warm and a yellowish Brown color. I was upset because I just paid $455.49 and still no hot water. I called the office first thing Saturday morning. The girl said they would get someone out soon. By 10am they were here. Aaron did a check on things and he said based on the color of the water, it appeared the water heater had a calcium build up and would need replaced. He said that it would be about $1200.00 to replace. Needless to say I saw red! I called the office and I ask to speak to the manager. The lady said she would get a message to them but didn't know when I would hear back. In the meantime we have no hot water. I called Lowes and they said they had the size we need for $359.00 plus $275.00 to install. I called back to Mr. Rooter and ask if I bought the water heater at Lowes could they install it today. I had to wait for a guy to call me back. In about 1/2 hour a guy named Norm called and said yes they could. The charge would be $712.00 but he could give me a 15% discount which would bring it down to 6 something. I would owe an additional $150.00. I told him no way when I can get Lowes to install for $275.00. It would be Monday but at this point I don't have hot water anyway. So we hung up and I went to Lowes. I purchased the water heater and while paying and setting up the installation, Norm called me back. He said that they would price match Lowes installation fee of $275.00 and refund my credit card the difference. It said it would take about 48 hours for the refund but they could do this on Monday. They also could install the new one between 2 and 4 today. This actually made my day. Aaron came back out at 2 and got everything installed. He didn't have room on his truck to take the old heater, but he said they would come back to get it. On Monday morning I called the office and spoke to Beth. She said she would get my refund processed, send me a confirmation and send someone out to get the old heater. Later that day I got an email confirmation of the refund and on Tuesday they came out and got the old heater. I am very pleased with the service and follow up with this company! They did exactly what I was told. After kinda getting off to a ruff start I have to say that everyone remained very professional and worked hard to get a solution.”
Sherry D.
“We had an emergency plumbing problem and Aaron came out to see it quickly after their previous job. They found the problem and had a crew out the very next morning to fix it. These guys did amazing work and went above and beyond the call of duty. They took pictures to make sure we knew what was happening and stayed until all of our questions and concerns had been answered. We are so thankful we called Mr. Rooter for our plumbing problems!!! Thank you so much!!!”
Avery M.
“The service tech was so nice explained everything cleaned up after his work he also wore booties to protect my floors. Very nice guy and very knowledgeable. My only push back is the cost to unclog on small bathroom sink that took all of 15min was over the top $294.”
Denise I.
“We've had a main water line leak occur under our slab foundation 3 times in the past 3 months. Called Mr. Rooter and their technicians came out the same day each time and repaired it quickly and professionally. On the 3rd occurrence they replaced the entire line. The project manager (Shane) did an outstanding job of seeing the job through and ensuring we were taken care of and back up as quickly as possible. Very reasonable pricing. I highly recommend Mr. Rooter for your plumbing needs.”
Ryan K.
“The work that has been performed by your company's men has been outstanding. The men working out here on all occasions have been very polite and However, on two occasions I have called concerning the salt level in the water softener you installed, which is working really well, and on both occasions it was delayed until one time I ran out of salt, and the other I was too close. I would recommend this company highly!”
Dale A.
“I called mid morning about a pump that was running constantly in my basement and the control pad was beeping at me. I was able to get an appointment that afternoon. Two-hour window with 15-minute call ahead with technicians name. Kept promises and initial impression at my front door was fabulous. Very professional and helpful. Found that it was actually a very simple problem. Just needed to run the water for a while to flush things out. And made a recommendation to help prevent further issues. Very quick - finished in a very short time. And didn't charge me since they didn't need to repair or replace anything. This was truly the best home services experience ever and I will definitely use Mr Rooter and recommend to friends.”
Valory M.
“I had an issue in a rental property that I found out about very early in the morning. Not only did they get it fixed right but they also got to the location very quickly. Mike, the technician, was fantastic and I would highly recommend them if you have a plumbing need.”
Bill V.
“I had never replaced the hose from the dishwasher to the sink. We noticed a leak. The plumber obtained the hose and fixed the problem. No leaks!! I also needed a leak repair in the guest bathroom. Thankfully I had purchased another Delta faucet and the plumber was able to replace the old one. Again - no more leak!!! I appreciated the time, experience, and advice on what had to be done. I also requested quotes for additional work in the future. This was a great Angie's List Deal!”
Marsha S.
“Absolutely recommend them to everyone that needs any type plumbing help! They were on time, (actually early) very courteous, did a GREAT job! I will have them back if I ever need anyone again! The "other guys" wanted to charge me three times as much, needless to say I did not hire them.”
Jeanne C.
“I had my water softener inspected on Monday and he was ready to install the next day. That didn't work with my schedule, but he gladly went out his way to schedule me in for a time that worked for me.”
Timothy K.
“Did not know what to expect when we called them to replace our water heater, but they definitely exceeded my expectations. They replaced fittings and valves where needed and even helped out with a minor sump pump issue. Highly recommended!”
Justin B.
“dispatch called us to let us know that the tech was running behind. Other than the delay, everything was perfect! Aaron the service tech was trustworthy and amicable.”
Holly L.
“The delivery person was professional and personable.”
“The plumber Shane was very professional and did a great job. He explained what he was doing and answered questions. Both toliets were shooting water to my ceiling when the lid was off and the toliet was flushed. It was a mess. The work was affordable. Especially being a single mom of three. Thanks again Shane and thanks Mr. Rooter. Great Service and work completed”
Kesha E.
“Sent an email request late on the weekend and callback was made to me the following morning. Utilized Angie's List coupons for necessary work and found each representative courteous, considerate and efficient. Calls were made to update me on times of arrival and delays. I expect to call Mr Rooter in the future for any plumbing needs and/or emergencies! Thanks especially to Gary Maxwell, Aaron Chompley and Jeremy Duncan.”
Valerie L.
“Mr. Rooter arrived at the pre-specified time and did a great job in completing the service in a highly-professional and complete manner. We will call them again for any additional plumbing needs.”
Chris H.
“We live in an old house and had a stopped up drain. He diagnosed the problem in regards where to enter our plumbing pipe system. And quickly had our drain reopened. He reviewed and assessed our other plumbing and hot water heater at not no additional cost.”
Steve S.
“Stayed with it to complete a tough job. Very impressive”
GJ G.
“Shane was on time and very quick in his work. I appreciate his recommendations, and have passed those onto leadership.”
Debbie I.
“Mr. Rooter arrived at the appointment time and handled our situation with professionalism and expertise. The original service-person even called on another Mr. Rooter serviceman to give his opinion on our issue as he had more expertise with our problem. No doubt that Mr. Rooter is who we will call for all future plumbing issues.”
“I'm very pleased with the service provided by Mr. Rooter. The company was contracted by Home Depot to install a water heater. Mike, the employee who was sent out to do the installation was on time, professional and more knowledgeable than the plumbers who mistakenly told me that I needed a new water heater. I didn't... Mike was able to diagnose the problem after the new water heater was installed. So, I bought a new water heater that I didn't need...but that certainly isn't the fault of Mr. Rooter. My experience with Mr. Rooter was 100% positive and I will recommend the company to my friends and family.”
Lucinda B.
“Shane was very clear in his description of the issue and possible solutions. Both Beth and Mindy were very helpful in providing additional information and scheduling work.”
“The technician was honest with me. That is of primary importance (I know a lot about plumbing). He was able to fix it without pulling out the big machines which saved me a lot of money.”
Joseph U.
“Maintenance on Hot Water Heater. Polite and clean service done.”
Kathy C.
“Mr. Rooter has not done the repair work yet because the locator company was unable to locate the underground lead. Norm from Mr. Rooter suggested we wait one month and see where we stand. I agreed to that. Thus far, I certainly have no complaints with Mr. Rooter company.”
Norman I.
“Chris and Shane came to our home last week and did an amazing job. They were incredibly helpful and positive, and we were really pleased with the work they did. Highly recommend!”
Sarah S.
“SHANNON WAS HONEST ABOUT THE LEAK. THE NEW FAUCETS HADN'T STOPPED THE LEAK. HE CHECKED THE SEATS AND THEY WERE OK. WE DON'T KNOW WHY IT IS LEAKING. IT ISN'T RAISING MY WATER BILL AND IT DOESN'T BOTHER ME BY MAKING NOISE. WE WILL WAIT TILL IT GET WORSE. IF IT DOES BEFORE SPENDING MORE MONEY FOR NEW FAUCETS. I LIKE HIS HONESTY AND WILL USE HIM AGAIN IF I NEED A PLUMMER”
MARY S.
“Outstanding service and customer care.”
Patricia R.
“My experience was wonderful. The gentleman was so kind & answered my many questions. He quickly discovered several areas that needed attention & explained to me what he would do. It didn't take long & he was very polite & professional. I'd definitely ask for him again.”
Robin B.
“Service person was very helpful. Working around my schedule and notifying me of special deals. Norm was awesome.”
Linda Y.
“Shawn showed up on time and delivered great service for me during my bathroom remodel. Some tricky items needed addressed and he worked then all out for a reasonable price. Will recommend in the future.”
Andy L.
“First time using them; will use, again.”
Larry H.
“My experience with this company was very good. The service tech was on time, knew what he was talking about, and very polite. If I need a plumber in the future, I will be calling Mr. Rooter again.”
Arnold G.
“Explained sewage line clean-out process, used camera to explain what was found and why. Installation of commode efficient and quick.”
Judy G.
“Unfortunately our water heater went out but Mr. Rooter Plumbing was able to come out the next day to replace our water heater. The techs were on time and friendly. I felt comfortable with the techs working and replacing our water heater. I would recommend this company.”
Nicole D.
“The installer, Shane, was and did a very professional job. Every time I have had Mr. Rooter to my home it has been very satisfying. I would recommend them to anyone.”
“I am a customer service technician for a local electrical contractor, I have been in customer service for the last 10 years in California and Indiana and have never seen such high prices for simple task work. I had diagnosed the problem, come up with the solution and provided the parts needed. If I had done this job before, I would have done it myself. Your man did not believe me when I told him the solution to the problem, but he did what I asked and I was pleased with the results. Thank you for a professionally done job.”
Ray B.
“The technician, Shane, was very personable and informative. I was pleased with his service and would use him again.”
Carolyn S.
“Follow up on lawn repair and service was not as good as the plumbing service. Said the lawn would look as good as it did last spring, but it was far from that. We are now having to pay more money to our landscaper to get the lawn like it was after spending thousands of dollars over the years to make it look as good as it did.”
Richard S.
“The workers who installed my new hot water heater arrived early, but they called before and let me know. They were very efficient, telling me what they were going to do and going about their job quickly. When I had questions, they answered them. They were polite and most important of all, competent. They left everything neat and clean.”
Arthur S.
“Kitchen leaks due to hard water. Shane was prompt, polite, thorough, and considerate. He actually cared and took the time to do everything correctly and perfectly. When I noticed a small dent in the plate of a new faucet he was installing which I wasn't fussed about, he insisted to undo what he'd done and take it back because it is new and should be perfect. I wish my local McDonalds cared a small fraction about what I eat and how correct they get my order as Shane did on our kitchen. Will use them repeatedly.”
Bruce M.
“good job was done by good employees of yours. vastly over priced also.”
gary m.
“Came later than they said. Wish they had called to let me know. Also having issues transferring our AP Club membership to our new home. Something is not getting figured out on their end. However, good work as always on the actual project. Very professional and quick work.”
Scott R.
“We found Mr. Rooter's coupon on-line offering free service call.We called them , and within an hour they were home. Their price was fair. He took care of the repairs on a very clean and fast way. The service and product guarantee was a plus”
Ana D.
“Very knowledgeable and offered alternatives. Arrived before set time, used shoe covers to protect our floors.”
DAVID T A.
“Exceeded our expectations when Aaron ran into unknown complications. He persisted and completed the work with high quality results. We will call for Aaron at Mr. Rooter the next time we face plumbing issues.”
Bud R.
“Work was performed on time, with appointment time kept by the serviceman. Company kept in contact with us and responded quickly. The person who came out was professional, trustworthy, and genuinely caring about the quality of the work. We appreciate his and the company's time and help getting our matter resolved. We would also recommend this company, their services, and the individual who provided the service to others in the future.”
Sarah H.
“Aaron from Mr. Rooter was awesome. I am having a couple different issues at the moment and the plumbing was only the first step. He not only fixed the plumbing problem but helped me get ahold of the other guys that I would need in order to get everything back in order. I had no problems, he was efficient and super nice.”
Lili C. C.
“I had one of those weeks where everything was going wrong... at this point my water heater was leaking steadily and flooding my utility room. I had called about 12-15 different people... mind you this was on a late Friday afternoon. I got prices all over the board but most importantly, it was I can't get someone out there until tomorrow or Monday... and one said they could come that night but wanted $175 an hour for emergency after hours... when I called Mr. Rooter, I my call was answered immediately and in an instant they were ready to help me, come out right away and solve the problem. As I said, the prices were all over the place and when getting a water heater, almost no one offers a warranty over a year. Mr. Rooter was a little more than some of the other quotes I received but as it turns out they were worth every penny & more! The service tech. came out shortly after I called, he was so good with my fur family and quickly rectified my problem. I had hot water that night and no more flooding in my utility room. Oh, and with Mr. Rooter, they offered me 6 YEARS PARTS & LABOR Warranty. NO ONE out of those other people I spoke to offered anything of the sorts. My experience with Mr. Rooter was nothing but pleasant and professional every step of the way. They made me feel as if they really cared about ME! I would high recommend Mr. Rooter to anyone who has a plumbing issue! I made sure my tech put a sticker on my water heater and got some extra cards! I will be calling them back to do a few other things I need- definitely a keeper! The staff even followed up with me the next business day to make sure everything went well. GREAT SERVICE & Teamwork!!!”
“I got very prompt service from Mr Rooter. I called Friday night and requested an estimate for putting in a STEP sewer system. I received a call back on Saturday, and on Monday morning an estimator came out. He was professional and courteous. The estimate was reasonable ($12,500). However, when I checked three of his statements with another sewer-installation service, the other service contradicted at least two of those statements (desirability of filling existing septic tank with stones, and required distance of new tank from house). I went with the other service, because it cost considerably less ($8,800, which is a group rate). It is possible that Mr Rooter is very good at indoor plumbing but lacks experience with soil. On the other hand, two of my neighbors have had STEP systems installed by Mr Rooter and been happy. I would use them for indoor work.”
Amy P.
“Naturally the toilet leak and bathtub filling up happened on a Saturday! We had called another plumbing service only to get a recording and run around, but when we called Mr. Rooter, not only did we get a real live person that answered the phone, we got an appointment that very day within hours and the tech that showed up was courteous and got the job done in a timely fashion. We were VERY pleased with the prompt service provided.”
Cyndi R.
“We feel that the service was done in a very professional and friendly matter. On a matter of accidentally over charging us, the matter was settled quickly and efficiently to our satisfaction. All of the work done by Mr. Rooter employees has been beyond our expectations. Thank you!”
Dale & Terri A.
“on time quick installation clean up and haul off of old water softener all done in a professional manner”
j fred m.
“I was contacted to let me know that the plumbers were on their way. When they arrived, they were totally professional and finished the job quickly with no mess.”
Patrick J. R.
“You're the best. always prompt and courteous!”
Anita R.
