Totally worth it.
“So we had a heck of an experience with these guys, and I couldn't have asked for better service.
Our water heater went out and we called them the Wednesday before Thanksgiving. We were on the schedule for them to come by later in the afternoon, but they had to move it to Friday because it was so busy. No big deal; it was the holiday week, and they were very nice about it. Kevin (the General Manager) came out to us on Friday at 9:30am and the estimate they provided was great, and they did not exceed it at all. He worked diligently until it was done, putting up with all my questions and whatnot, and was done by 1:45pm.
But we weren't finished with them, yet. Around 5:30pm that day, we came to find a large amount of water on the floor in the kitchen. Quick call to Kevin and he told us some bad news that we kind of had been expecting at some point in the future. We have an older block home with old galvanized pipes that run in the concrete slab. Turns out our hot water pipe burst in the slab and water was leaking out onto the kitchen and in the laundry room outside. He told us we had 2 options, fix the burst pipe, tearing up the foundation/wall in the process (unavoidable) for less money up front, but with how old our pipes were, there was no guarantee it wouldn't burst again somewhere else down the liner later on. Option 2, the more expensive, but more permanent solution, was to replace all our pipes. We went with that one.
Kevin and Kyle came out this time on Monday (again, they had a really busy holiday week/weekend) morning and gave us our quote. Not an easy pill to swallow, but they made it way easier with the 18mo same-as-cash financing so we could just go ahead and get this fixed properly. They had to order all the parts and Kyle and Chris were back promptly at 9am Tuesday morning to begin. My house was their worst enemy. Snags and complications that were absolutely no fault of theirs happened all along the course of the installation process. It was so bad that it took them a day and a half longer than expected, but was completely understandable. The guys never faltered, but we could sense a bit of frustration, so my wife gave them cookies and coffee as a consolation.
So, they got everything done by Thursday night; the project complete, house was cleaned as best they could manage, and everyone was happy again, and best of all we finally had hot water again!
They were so good to us that we won't hesitate to call them if we need to again. I just hope it's not for a long time. With all the extra care Kevin, Kyle, and Chris put into walking us through the process, keeping us informed of everything, installing everything in a way that fixed some other issues we had (poor original installations... I call it "janky" workmanship, all fixed up now), if we do have another issue Mr. Rooter is first on our list of places to call. 10/10, 3 Michelin Stars, 2 Thumbs Up, all that jazz.”