Fantastic attitude, excellent work, and amazing honesty.
“I was a visitor to Spokane last week, and in town to care for my elderly deaf sister who had suffered a mild stroke, and attempt to upgrade the trailer where she and her husband, who has memory problems, live in nearby Mead. One of the major issues was their kitchen sink, which was leaking at the faucet, and was in terrible condition. After contacting 2 other plumbers with no positive response, and with only a day left to me, I called Mr. Rooter in desperation. The phone receptionist, upon hearing my story, very kindly agreed to contact her staff immediately, and was quite reassuring to me.I very quickly received a call with a very short time of arrival for a qualified plumber, and in the interim I rushed out and bought the sink needed. Tory Gosnell arrived exactly at the time stated, assessed the job, and agreed to complete the job immediately. He did, however, need all the connecting materials beneath the sink. I returned to the hardware store with a detailed list he gave me while he began removing the old sink. He completely changed out the sink, replaced all the old leaking connections, installed an new electric disposal, and installed the new faucet assembly. Knowing this was for my disabled and deaf sister, he quoted me a price that I felt was far more than fair. As he was preparing to leave, I wanted to express my gratitude with a tip of $20 for his great work and fine attitude. I had to quickly gather a number of $1's and $5's from my wallet, where I was holding my trip funds.We parted with a handshake at his truck, and I went back to my own work, when he suddenly reappeared, and calmly handed me back a $50. dollar bill that I had inadvertently mixed into the tip! I was astounded. Tory Gosnell is not only an excellent plumber, he is an honest man. This sort of attitude on part of Tory, the kind phone scheduler, and I assume everyone at the Mr. Rooter Spokane office, speaks volumes about the character of this business.”