Water Heater Repair & Replacement in Union, Kentucky

M

Marianne F.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

We are totally appreciative of how detailed and hardworking Chad was! Plus he welcomed questions and went beyond in ensuring a quality job and service. We’ll ask for him in the future for sure!!

M

MARK L.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

The technician Jordon was very professional and went above and beyond.

Prompt and effective, as usual

The clean and professional manner in which they took to solve the problem.their prompt ness

A

Alicia D.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Cannot rave enough at the amazing techs and excellent service I was provided today using Mr Rooter! Had an unexpected water line bust overnight (something I’ve never witnessed or experienced anything like it nor would i ever recommend anyone else have to deal with the kind of horror!) I was super stressed with anxiety not knowing how or what could have caused my water to just up and start not just running by itself but flooding my kitchen and bathroom at 3:30 this morning! I called Mr Rooter after a wonderful experience I had with them for the first time last year for an unexpected back up in my home that needed to be cleared! From the super nice and helpful ladies (and gentlemen) that answered my initial call @11:30 this morning needing help and was able to get me a technician to be able to come out between 2-4pm! Just a few short hours later! The initial tech was Eric Major that came out and assessed the situation was super friendly, helpful and professional! He Provided me with all my options right up front to find the right solution that best fit my situation and budget! It’s the first time I’ve had a company that is truly there to try and help serve their clients in the best possible way that’s right for them and not what would be easiest or most financially beneficial for them to make money! The type of issue I had required a more in-depth service that required another technician (an equally awesome, friendly and beyond helpful and thorough tech who’s name is Marco Cota-pic of his business card is attached, your welcome lol) to have to come out to complete the work within an hour of finishing up with diagnosing the issue! I can give enough praise on how awesome Marcus was providing excellent service and above and beyond patience and amazing quality of work performing the initial necessary repairs along with being able to offer much needed other maintenance items that have been needing to be done that were possibly thanks to providing me the savings and discounts of being able to combine them in one trip instead of at a later time to end up having to pay separate service fees! Within a matter of a couple hours he was able to get my 2 shut off valves replaced, new line ran to my dishwasher which by the way was the culprit to all that unexpected massive water flooding in the middle of the night with just a teeny tiny tear on the hose that caused all that mess on a dishwasher that we haven’t used in years!! ?! He was also able to remove the much needed run down and unusable garbage disposal on the left side of my sink and replaced with fully functional and free flowing drain and pipes giving me back the ability to have a functioning 2 sided sink again after years of being out of commission! I know this review is a super long winded one and hoping it doesn’t turn others off from reading into it but wanted to provide in depth just how awesome not only the company is as a whole but the amazing staff and service that everyone involved is in every step of the way! If your needing an affordable, honest quick and thorough plumber I can recommend these awesome people enough!!!

M

Marianne F.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

We are totally appreciative of how detailed and hardworking Chad was! Plus he welcomed questions and went beyond in ensuring a quality job and service. We’ll ask for him in the future for sure!!

M

MARK L.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

The technician Jordon was very professional and went above and beyond.

Prompt and effective, as usual

The clean and professional manner in which they took to solve the problem.their prompt ness

A

Alicia D.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Cannot rave enough at the amazing techs and excellent service I was provided today using Mr Rooter! Had an unexpected water line bust overnight (something I’ve never witnessed or experienced anything like it nor would i ever recommend anyone else have to deal with the kind of horror!) I was super stressed with anxiety not knowing how or what could have caused my water to just up and start not just running by itself but flooding my kitchen and bathroom at 3:30 this morning! I called Mr Rooter after a wonderful experience I had with them for the first time last year for an unexpected back up in my home that needed to be cleared! From the super nice and helpful ladies (and gentlemen) that answered my initial call @11:30 this morning needing help and was able to get me a technician to be able to come out between 2-4pm! Just a few short hours later! The initial tech was Eric Major that came out and assessed the situation was super friendly, helpful and professional! He Provided me with all my options right up front to find the right solution that best fit my situation and budget! It’s the first time I’ve had a company that is truly there to try and help serve their clients in the best possible way that’s right for them and not what would be easiest or most financially beneficial for them to make money! The type of issue I had required a more in-depth service that required another technician (an equally awesome, friendly and beyond helpful and thorough tech who’s name is Marco Cota-pic of his business card is attached, your welcome lol) to have to come out to complete the work within an hour of finishing up with diagnosing the issue! I can give enough praise on how awesome Marcus was providing excellent service and above and beyond patience and amazing quality of work performing the initial necessary repairs along with being able to offer much needed other maintenance items that have been needing to be done that were possibly thanks to providing me the savings and discounts of being able to combine them in one trip instead of at a later time to end up having to pay separate service fees! Within a matter of a couple hours he was able to get my 2 shut off valves replaced, new line ran to my dishwasher which by the way was the culprit to all that unexpected massive water flooding in the middle of the night with just a teeny tiny tear on the hose that caused all that mess on a dishwasher that we haven’t used in years!! ?! He was also able to remove the much needed run down and unusable garbage disposal on the left side of my sink and replaced with fully functional and free flowing drain and pipes giving me back the ability to have a functioning 2 sided sink again after years of being out of commission! I know this review is a super long winded one and hoping it doesn’t turn others off from reading into it but wanted to provide in depth just how awesome not only the company is as a whole but the amazing staff and service that everyone involved is in every step of the way! If your needing an affordable, honest quick and thorough plumber I can recommend these awesome people enough!!!