Customer Reviews about Mr. Rooter Plumbing of Alamance County
4.6/5
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Sara Eastwell
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you Sara, for the 5-star. At Mr. Rooter Plumbing, we take pride in providing quality service to our customers. If you ever need us again, we’re always here to help!Lisa Simms
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you, Lisa, for your 5-star review! At Mr. Rooter Plumbing, we pride ourselves on prompt service, clear communication, and expert solutions tailored to your needs. We appreciate your trust and look forward to serving you again in the future!Barry Perdew
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you, Barry, for your fantastic review! We’re thrilled we could quickly resolve your clogged drain during your emergency. Don’t hesitate to reach out to Mr. Rooter Plumbing for any future plumbing or drain cleaning needs. We are always here to help!Tanny Phillips
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Mr Rooter provided exceptional customer service. I had been dealing with a sewer line issue for the past 3 months. Every time I made appointments with a local plumber they could only temporarily fix the problem. Three weeks later the issue would reaccur. No one could tell me what was going on with my sewer line. I was at my wits end. Finally, I decided to go on Google and search for a plumber. I came across Mr. Rooter. I thought to myself…This is the service that will fix my problem. The reviews were great so I called. I was greeted by a very friendly and knowledgeable dispatcher. I told her about the problem I was experiencing. She replied…I can have someone at your home in the next few hours. Jason and Trae arrived and went right to work. They explained step by step everything they would be doing making sure I completely understood everything. Let me tell you Jason and Trae were AMAZING! They found the problem and resolved the issue. WOOHOO!! I was so excited! Finally, someone who knows what to do! After the repair was completed they cleaned up beautifully. Jason and Trae were exceptional technicians who went above and beyond expectation. Very kind and professional. I couldn’t have asked for more. I would recommend Mr. Rooter to all of my family and friends. Ten Gold Star 🌟 Thank you for your exceptional customer service and support!! Tammy Phillips 👍
Owner Response: Tammy, wow! Thank you for such a thoughtful and glowing review! We know how frustrating ongoing plumbing issues can be, and we’re so glad Jason and Trae were able to provide the lasting solution you needed. It’s wonderful to hear that their professionalism, clear communication, and dedication made such a positive impact. Your trust in Mr. Rooter Plumbing means the world to us, and we truly appreciate your recommendation. We’ll be here whenever you need us. Thank you again for your kind words!Billy Mellick
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Mr. Rooter, came the same morning that we called in with a water leak. They are very professional and have a tracking system so that you know when they are in the way.
Owner Response: Thank you, Billy, for your 5-star review! We’re glad we could assist you quickly and that you found our team professional. Keeping our customers informed throughout the process is a top priority, and we’re happy to hear you appreciated our communication. If you ever need assistance in the future, don’t hesitate to reach out Mr. Rooter Plumbing. We appreciate your support!Justin Jordan
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆(Translated by Google) Call (Original) Kpo
Kathy Gaddy
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They were great and worked hard and did not quit till job was done correctly very impressive
Anthony Pinnix
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I was very pleased with techs that came to my house good work ethic toward customer satisfaction
Steve Mcguire
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Dwane came out, gave an estimate, then installed our new water heater. Cleaned up, and now we gave hot water again.
Abo Diaa
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆(Translated by Google) It had a good effect, especially in the months of Shaaban and Ramadan. .. May God reward you (Original) كانت لها الاثر الطيب وعلى الاخص فى شهر شعبان ورمضان. .. جزاكم الله خيرا
Owner Response: Thank you for your review. I am happy Mr. Rooter Plumbing could help you in your time of need.Joann Gomez
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you for leaving a review. Mr. Rooter Plumbing works to do our very best to make our customers experience a Great one. Have a great day!Jimmy Penny
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you so much for your review. Mr. Rooter Plumbing strives keep our homeowners happy.K O
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆First time ever using this company and now a client for life! Each person I interacted with was nothing but wonderful! Extremely helpful and very understanding. And they make things happen fast! Our repairman was kind, respectful and super knowledgeable. He was fast and efficient; made sure everything was right the 1st time. Also didn’t mind our son hanging by his side and asking questions and supervising. I would highly recommend them for your plumbing needs!
Owner Response: Thank you so much for your kind words. Mr. Rooter Plumbing is thankful to have such a wonderful group. Have a great day!Sandra Mitchell
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Took care of the toilet problem and was helpful with all my questions about plumbing issues for the house in general. Patient and clear.
Owner Response: Sandra, It has been Mr. Rooter Plumbing’s pleasure working with you. Please don’t hesitate to call if you have any other questions, we are here for you. Have a great day!Ronda Stone
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Highly recommend! Called with no water and was out same day! Very professional and price was excellent. If I could give 10 stars I would.
Owner Response: Ronda, Mr. Rooter Plumbing does its best to give fast and dependable service. Thank you so much for being a valued customer. Have a great day!Jennifer Mattice
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you Jennifer for taking the time to leave a review. Mr. Rooter Plumbing appreciates your business.D-pad Danny
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We’ve dealt with low water pressure for too long. The technicians were great, got a new pressure tank installed and got it done efficiently. Super nice and informative folks.
Owner Response: Thank you so much for leaving a review. Hope you enjoy the new water pressure.James Dahl
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great Work, done in a timely fashion! Service: Faucet installation Service: Faucet installation
Paul Tucker (Grind)
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Jason was very professional and had everything back up and running promptly.
Owner Response: Thank you so much for taking time to leave a review. Mr. Rooter Plumbing is proud to have Jason as one of their valued plumbing technicians.Nan Ratledge Martin
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Quick response, friendly, professional plumber. Explained everything, conscientious about property
Owner Response: Thank you so much Nan, for your feedback! We look forward to working with you in the future!.Jason King
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Knowledge office personnel and technicians who respond in a timely manner. I particularly like that they use shoe covers and their own carpet to dust off their shoes.
Owner Response: Thank you so much for your review. We have great technicians and staff. We appreciate all of our clients and do the best to make sure we take care of all their plumbing needs while protecting their property. Have a great day!Clare Martin
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you so much for leaving a review. We work hard to make insure a 5 star experience for every client. Have a great day!Clare Boyd
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Tina Hopkins
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Mr. Rooter accurately diagnosed a long-standing problem with our 1-year, 3-month old tankless water heater and we were quickly added to their schedule for the needed modifications. Jason and David completed the modifications in a timely and professional manner. We definitely recommend and would use Mr. Rooter’s services again.
Owner Response: Thank you so much Tina for your review. Mr. Rooter Plumbing strives to make a long term fix not just a patch. Enjoy the hot water and have a great day!Berenda Slade
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The plumbers was very knowledgeable and polite, they knew their job and they performed it well. I was very pleased with their work thank you Roto Rooter for your services.
Owner Response: Thank you for the five-star rating. We sincerely appreciate your support.Hunter Strength
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Jason King came out to service a leaking pipe in our basement. He was kind, knowledgeable, and professional in every sense. This was the best experience I’ve had with any of my previous plumbing situations.
Owner Response: Thank you so much Hunter. Mr. Rooter Plumbing appreciates you taking the time to leave a review.David Miller
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Excellent service. Dwayne also took the time to explain the recommended water heater flushing procedure. I’d never heard about doing this procedure, but it’s a good thing Dwayne mentioned it because it is especially important to periodically flush out the minerals that lodge in the heater from well water.
Owner Response: Thank you so much for your review! Mr. Rooter Plumbing thanks you for your continued use of our services. Mr. Rooter Plumbing hopes you have a wonderful day!Bob Bowling
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Mr. Rooter Plumbing appreciates you taking time out of your schedule to leave a review. Mr. Rooter Plumbing Hopes you have a fantastic day!Adam Cooper
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Owner Response: Thank you Adam for leaving a review. Mr. Rooter Plumbing strives to make all clients have a 5 star experience. Have a great day!Alan Averso
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Good professional workmanship and attitudes. Had a new gas line installed for a gas range – not an easy install job, but it was done very well! Highly recommend this company.
Owner Response: Thank you for your review. Mr. Rooter Plumbing hires first rate professionals that do quality work to ensure customer satisfaction. Have a great new year!Service You Can Trust!
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Why Choose Us?
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Upfront Flat Rate Pricing
At Mr. Rooter Plumbing, you’ll know exactly what you’re paying upfront. Our flat-rate pricing keeps you in control with no surprises. Before starting, we explain the services, ensuring you can make informed decisions. Stick to your budget while getting quality plumbing you can trust—every time!
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Safety First
We always put the customer first, from our professional appearance to all the steps we take to keep your space clean. We’re licensed and insured, so you know your home is in good hands.
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Neighborly Done Right Promise®
We get it—home care can be stressful. That’s why at Mr. Rooter Plumbing, we back our work with the Neighborly Done Right Promise®. If it’s not right, we’ll make it right. Trust our skilled plumbers to fix it the first time and deliver service so good … you’ll want to call us again!
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