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Meet Your Mr. Rooter Plumbing of Kalamazoo

  • Alisha DeVowe

    Alisha DeVowe

    Customer Service Representative

    My name is Alisha DeVowe and I am the CSR/Dispatch Manager for Mr. Rooter Plumbing. I have been working in the customer service industry for 17 years and in plumbing for 6 of those years. I have spent most of my life in the Grand Rapids/Walker area and couldn’t think of a better place to raise my family. I have 2 children: A 7-year-old daughter, and a 13-year-old son. In addition, I have a wonderful fiancé and a 9-year-old stepson. When I'm not working, I enjoy camping, boating, spending time with my family, cooking and being outdoors. Being a part of the Mr. Rooter family has been an amazing and fulfilling experience thus far. My devotions lie in being a dedicated leader, a compassionate colleague, and part of a customer support system that ensures a second to none plumbing experience.

  • Anna Ellege

    Anna Ellege

    Customer Service Representative

    Hi there, I'm Anna Ellege. A Customer Service Representative based out of Grand Rapids, MI but living in a small town south of the city. I have a sincere passion for helping people, hence why I have been in the customer service industry for over ten years. I am a mom to girl Irish Twins that are the absolute lights of my life! My favorite thing to do outside of work is visit our family cabins up north in the summer. When I am not on the clock or with my kids, you can find me petting dogs, singing karaoke with friends, or playing with makeup. I believe building relationships with my customers is not only fulfilling and rewarding in my career, but also helps shape who I am as a person. As a CSR for Engel Group, my customers are my top priority! I am here to help with all of your plumbing and property needs!

  • Cara Thornton

    Cara Thornton

    Customer Service Representative

    Hello! My Name is Cara Thornton and I am a Customer Service Representative here in Grand Rapids, MI for Engel Group. My priority is here is to make sure every last customer is met with respect and listening ears so we can both come together and find the right solution for them. Helping and assisting people has always been my calling in life. I recently moved to Michigan summer of 2020 from California to be with my amazing boyfriend. When we are not working, we enjoy spending time with our families and going on spontaneous adventures. In my free time, you will more than likely find me swimming in any lake or ocean that I can get too, curled up with a great book, or cooking up a new recipe.

  • Brittan


    Service Professional

    Meet Brittan (said like the country). He has been in the plumbing industry for a little over 4 years and lives in West Michigan. Brittan is very active in the community and passionate about local organizations. He created a billboard against texting and driving that could be seen around Ottawa and Kent county for several years. In his free time he likes to be outdoors. He also says that he is one of the few plumbers around that wears shirts long enough to never get "plumber's crack."

  • Drew


    Service Professional

  • Jim


    Service Professional

    My name is Jim. I have over 20 years in the drain cleaning/plumbing industry. I'm family oriented and married my high school sweetheart. Together we have a son. My son and I enjoy dirt biking, snowmobiling or working on cars. We also like to take walks with our dog Lita. In my free time I enjoy being on the open road with my motorcycle. My motto is to treat others the way you would like to be treated.

  • Mark Ippel

    Mark Ippel

    Service Professional

    Mark is a service specialist for Mr. Rooter with over 20 years experience. He is specialty trained in pipe lining and has grown to be one of the best in the industry. His "in the field" experience and training has helped mark to identify the best in industry products plumbers and drain cleaners use to do their job. Mark explained his goals as, "I want to be known as the person who treats my customers with respect, took care of their needs with the best work and materials possible and deliver on all my promises." In his time with Mr. Rooter Mark has consistently received high reviews and continues to be one of our most experienced and well-rounded service specialists.

  • Adam Riley

    Adam Riley

    Service Professional

    Adam is a native to Grand Rapids. He is the 5th of 6 children who graduated from Kenowa Hills. In his free times he enjoys celebrating Polaski days. He also helped set up the Mr. Rooter float for the parage. Adam was a part of the Navy for 8 years. After fulfilling his duty he was able to utilize the skills he learned to join the Mr. Rooter team. He continued to achieve his goal of becoming a master plumber and within the first 6 months with Mr. Rooter earned the customer care award.

  • Aaron Rogers

    Aaron Rogers

    Service Professional

    Plumbing for 5 years. Married for almost 5 years with no kids, yet. We have 4 dogs. An Alaskan Malamute, Yorkie Poo, American Eskimo and a Poodle Maltese Mix. We live in the West Grand neighborhood. My wife and I enjoy walking our dogs at Richmond Park and every year we take our nieces and nephews sliding down the hill in the winter. I’ve lived in Grand Rapids for over 20 years now and my wife was born and raised here. We are “Westsiders”. We love Polaski Days, the Grand Valley American Indian Lodge Pow Wow, our amazing local bars and restaurants and going up north to camp, hunt and fish. And of course we love being anywhere on Lake Michigan.

  • Austin Rynicki

    Austin Rynicki

    Service Professional

    Austin spent two years as a pipefitter before switching careers to pursue plumbing. He is originally from the east side of the state but made the move to Grand Rapids in 2020. is goal is to grow as a plumber with Mr. Rooter. He grew up playing soccer and enjoyed playing for his high school. He enjoys working with his hands and is happy to have found a trade that he loves.