Meet Your Mr. Rooter Plumbing of Muskegon County

Alisha

Customer Service Representative

My name is Alisha DeVowe and I am the CSR/Dispatch Manager for Mr. Rooter Plumbing. I have been working in the customer service industry for 17 years and in plumbing for 6 of those years. I have spent most of my life in the Grand Rapids/Walker area and couldn’t think of a better place to raise my family. I have 2 children: A 7-year-old daughter, and a 13-year-old son. In addition, I have a wonderful fiancé and a 9-year-old stepson. When I'm not working, I enjoy camping, boating, spending time with my family, cooking and being outdoors. Being a part of the Mr. Rooter family has been an amazing and fulfilling experience thus far. My devotions lie in being a dedicated leader, a compassionate colleague, and part of a customer support system that ensures a second to none plumbing experience

Cara

Customer Service Representative

Hello! My Name is Cara Thornton and I am a Customer Service Representative here in Grand Rapids, MI for Engel Group. My priority is here is to make sure every last customer is met with respect and listening ears so we can both come together and find the right solution for them. Helping and assisting people has always been my calling in life. I recently moved to Michigan summer of 2020 from California to be with my amazing boyfriend. When we are not working, we enjoy spending time with our families and going on spontaneous adventures. In my free time, you will more than likely find me swimming in any lake or ocean that I can get too, curled up with a great book, or cooking up a new recipe.

Megan

Customer Service Representative

Aaron

Service Professional

Plumbing for 5 years. Married for almost 5 years with no kids, yet. We have 4 dogs. An Alaskan Malamute, Yorkie Poo, American Eskimo and a Poodle Maltese Mix. We live in the West Grand neighborhood. My wife and I enjoy walking our dogs at Richmond Park and every year we take our nieces and nephews sliding down the hill in the winter. I’ve lived in Grand Rapids for over 20 years now and my wife was born and raised here. We are “Westsiders”. We love Polaski Days, the Grand Valley American Indian Lodge Pow Wow, our amazing local bars and restaurants and going up north to camp, hunt and fish. And of course we love being anywhere on Lake Michigan.

Adam

Service Professional

Adam is a native to Grand Rapids. He is the 5th of 6 children who graduated from Kenowa Hills. In his free times he enjoys celebrating Polaski days. He also helped set up the Mr. Rooter float for the parage. Adam was a part of the Navy for 8 years. After fulfilling his duty he was able to utilize the skills he learned to join the Mr. Rooter team. He continued to achieve his goal of becoming a master plumber and within the first 6 months with Mr. Rooter earned the customer care award.

Austin

Service Professional

Austin spent two years as a pipefitter before switching careers to pursue plumbing. He is originally from the east side of the state but made the move to Grand Rapids in 2020. is goal is to grow as a plumber with Mr. Rooter. He grew up playing soccer and enjoyed playing for his high school. He enjoys working with his hands and is happy to have found a trade that he loves.

Bryan

Service Professional

My name is Bryan and I am a Service Technician/Plumber for Mr. Rooter Plumbing. I have been plumbing for 10 years and truly love what I do. I am from the Oklahoma. I moved to Michigan in 2019 where I met my wife and we started our family. When I am not working, I enjoy visiting my family down south, going antiquing, attending auctions, and going for walks/bike rides. I have enjoyed my time being a part of Mr. Rooter. My expertise is in service plumbing and water heaters. I look forward to growing with the company and taking care of the customers.

Drew

Service Professional

Hello, my name is Andrew, but you can call me Drew if you would like. I am a 2020 graduate and started my journey with Mr. Rooter Plumbing in June of 2020. My goal is to work my way up to a Master Plumber. I love learning new things about the plumbing industry. Every day I am able to build and learn the trades to get to where I want to be as a journey man and master plumber. When I am not plumbing, I enjoy music, movies, and spending time with my friends and family.

Jay

Service Professional

Hello! My name is Jay and I am a Field Technician with Mr. Rooter Plumbing.
I've worked in sales in some aspect for my entire adult career, from managing restaurants to serving as an event catering coordinator.
With the birth of our Son in 2014, my Wife and I began looking outside the box for a change-in-life-and-career, which we found in Mr. Rooter Plumbing.
Through solid leadership, the desire to succeed and a service-oriented background I have found a very rare opportunity with Mr. Rooter. These last 4 years, I have strived daily to incorporate my Customer Service skills of old, my Trades skills as they are polished, and the overall enjoyment of helping my fellow Human Beings into a Value that I feel is not only Necessary but also Deserved.
I love a good Dad Joke, which is often a Bad Joke. My Wife loves SecondHand Shops and Gardening. And my son loves Pokemon. So, I guess if I'm not changing out a water heater, I'm out pulling weeds or looking for Pikachu. With the biggest smile you've ever seen.