Total Number of Reviews:1796
Finally a plumber we can trust. Fast, professional work at a fair price. Quite a contrast with the increasing number of plumbing outfits who opportunistically exploit clients and learn on the job at the client's expense. Field manager Albert is a wizard -- got a very complex job done ahead of schedule and below estimate.
Albert is a wizard! He will love to hear that, and probably request we start calling him that :) Thank you for this awesome review and your trust. We strive to be transparent and upfront about every aspect of the job.
Alan was professional, courteous and got the job done quickly.
Geoff, thank you for taking the time to rate us! Courteous and professional is what we aim for!
Oscar from Mr. Rooter was excellent! He came within the hour, he spent a long time helping me find the source of my problems and helping me search for the clean out. He was smart, looked for various solutions, and fixed the problem very promptly. I would highly recommend Oscar to anyone with any sewer drain line blockage issues.
Annette, happy to hear your back to flowing freely and easily. Oscar is great! We wish you a happy start to the holiday season!
Hugo and Chris were on time, they were friendly and polite and made sure we knew what they were doing and why.
Clyde, thank you for the kind words! They are certainly a dynamic duo
Super happy with my experience with Mr. Rooter of Santa Cruz. When I called, it was great to speak with a real person right away, and they sent Jesus over to help with a tough sewer line clog. Jesus did an awesome job explaining each step of the process and breaking down the costs of different options, which I really appreciated. He was able to start right away and then came back the next morning to finish everything up. Great service all around!
Matthew, if we could turn our customer flow plan into a review, this would be it! Thank you! We work tirelessly to staff both office and technicians who can work around the clock to be there when you need us!
I highly recommend Mr. Rooter! We had an emergency water leak and they were able to send someone right away- Hugo and Chris came up, identified where the leak was and fixed it in a matter of a few hours. Super nice, very professional. Will definitely use Mr. Rooter for our plumbing needs from now on.
Genevieve, so happy to hear our dynamic duo was just that and helped you in a pinch! We’re here whenever you need us, call anytime.
Linda, thank you for taking the time to rate us!
Kim, thank you for taking the time to rate us
I have already recommended your services to a lady at my gym. They spent a LOT of time determining the problem and fixing it for me. Scott is so nice and he walked me through what they were doing. I give them 2 thumbs up, if I had more thumbs they would have been up, too. I'll never use another plumbing service! Thanks!!!
Rickie, a word of mouth recommendation is the ultimate compliment to the team! Thank you for sharing. Hope you had a good workout too
Tila, thank you for taking the time to rate us!
We called on a Saturday and got service within a couple of hours. Sage P. was great during the job and made sure all was working correctly prior to leaving! We were grateful for his outstanding service. I would use this company for future plumbing work.
Kim, we hope for your sake we don’t have to come back soon, but we would be honored to be your preferred plumber when the time is right. Thank you for the review! Can’t wait to share with Sage
The booking process was easy. The tech came on time, was friendly, courteous, and efficient. They had a very difficult time with our job, and had to actually call for another tech to assist. But they stayed cheerful and positive during the process. They clearly explain options without being pushy, and got us back in service.
Tracey, easy is what we strive for! We know when you’re calling in, it’s isn’t usually a fun moment. We want working with us to be stress free. Thank you for the review!
Amazing quick service. My whole kitchen was flooding and Josh fixed the problem quickly and was delightful in a stressful situation. We’ll definitely use Mr Rooter again!
Wendy, we know it’s never a happy moment when you have to call us. We try so hard to turn your day around and be a sense of relief. Glad to hear you had a positive experience!
Mr. Joshua O. was amazing!! He took the time to explain the situation and the work that needed to be done. He was fast and efficient - overall his work was superb.
Mich, we love to hear you feel everything was explained properly! Communication is key! Thank you for the review.
Great service and follow up. Job was done in a timely manner and service person, Mack, was polite, considerate, efficient! They know how to get sh!t done!!
Jack, now that’s what we’re talking about! Love this review, can’t wait to share with the team, thank you!
arrived within time slots. did a through job quickly and d effectively
Sage was awesome and so helpful!
Molly, so glad to hear you had a great experience with Sage! He is awesome :) thank you!
Fast service! The person they sent us was very kind. He helped us with everything we needed. Excellent customer service as well!
Hanna, we strive to hire a team of service professionals you feel comfortable having in your home! There’s a reason they call us Mr, and it’s because we aren’t the stereotypical plumber. I love that you used the word kind. Thank you!
Mr Rooter has made it hard for me to want to do my own work anymore. They are so professional, efficient and responsive. They have the best team. I keep thinking they can't get better. But, each time they outdo the last one.
Tom, this is the highest quality review we could ever get! We appreciate a customer that knows their stuff and can handle most situations on their own. But to say you’d call us anyway! Whew! Thank you!
Total Number of Reviews:1796