charged just half the cost
“I had issues with phantom flushing. Bruce replaced/rebuilt the inside of both toilets (even though I was not having trouble with the second toilet, but it was just as old as the one that was acting up). Since he did both toilets, I was charged just half the cost to do the second one. It was my idea to have both fixed. Since his computer was not working at the time, he quoted me a verbal price and stuck to that price even though once his computer was working properly it turned out he'd under-quoted me. Before he set foot in my house, he put shoe covers on his shoes each time he came in. The office called me after the repair was completed and asked how my service was. I explained that one toilet seemed to have very little water in the bowl today. The office contacted the repairman and within a short time he called me and came back to take the slight kink out of the hose and it is working fine now.”
