“I recently came home and discovered a fairly substantial leak from my water main, but unfortunately I didn't have the line service protection plan from Artesian. I was recommended this company from HomeAdvisor. They were very proactive and prompt in contacting me and were out the very same day that I sent in my initial request. Met with two experienced and knowledgeable persons who outlined my options, and after reviewing, I decided to replace the entire line based on the troubles in the neighborhood and the age of the plastic line. It seems the builders used low grade lines that are routinely now breaking and causing issues in my townhome neighborhood of Woodmill Townhomes. I was given an estimate quote and decided after speaking to a couple other companies to proceed with Mr. Rooters quote. I received an email both the day before and day of along with a text message with photo of the lead worker assigned to the project. Both he and his partner showed up on time and professional in their approach. During the course of the process, there was an issue with the project not due to any fault of theirs, but due to the fact the builder had back filled the original water line with large rocks and other large pieces of debris. This did not deter the determination or effort, they started sometime around 9:30am and they left my home upwards of 10:25pm with the job completed with the new copper piping, new shut offs and connectors. Yard and drive were cleaned up and my complete and utter satisfaction. In this day and age I am not surprised or caught off guard by much, but to see the dedication and work ethic shown by the 3 gentleman who worked on this project was a wonderful experience. I made sure that all my friends and family members knew of this during the project and would recommend to any and all to contact this company for any plumbing issues you may have. They will see the job to its completion, believe me.”
Matt H. , Wilmington, DE
“They did an awesome job putting in my water heater and unclogging my bathtub drain. They were extremely professional and did it in a timely manner. I definitely recommend them.”
Juliana M. , Wilmington, DE
“Very professional and knew what they were doing! Would highly recommend.”
Karlton B. , New Castle, DE
