If you watched Mr. Rooter® Plumbing on "Undercover Boss" Sunday night, you probably noticed how our service professionals wear branded Mr. Rooter uniforms and drive clean, branded vans. You also had the opportunity to see the world-class customer experience we deliver.
It was great seeing our service technician show Dina Dwyer-Owens (aka Faith Brown on "Undercover Boss") our 14 Steps when he didn't know she was the CEO and chairwoman of our parent company The Dwyer Group. We do a lot of training here at Mr. Rooter Plumbing, and I was delighted to see how he followed our systems and shared them with Dina.
If you read the Mrs. Rooter Blog often then you know my passion is providing outstanding customer experiences. I am happy to share with you some of the rave reviews Bob Minkert, who owns the Mr. Rooter Plumbing franchise in Roswell, Ga, and his team members receive.
Here are my favorites:
"Scoop was AWESOME!!! He let me know what was to be expected the entire time and did everything in his power to help me. Super friendly and fantastic personality!!! My son was sick and he gave him extra attention. Felt like we made a friend!!!" - Christy Jones
"Best in town! Last weekend, my youngest discovered that flushing a small stuffed animal down the toilet was the quickest way to make mommy and daddy mad. Mr. Rooter got to our place in a quick amount of time and had that stupid bunny pulled out of the septic tank pipe in about 15 minutes. Our septic guy also joked about how it's a pretty common call for him to get. I am reassured that I'm not the only parent of a two-year-old toilet scientist. We also had him pump the tank while he was out and the pricing and professionalism was outstanding!" - Ethan D.
"The techs were pleasant, clearly communicated everything to me, and went above and beyond what was required and expected. I highly recommend this company!" - ElizaBennet
Reading rave reviews like these make my day. It is a joy to work with wonderful Mr. Rooter Plumbing franchise owners like Mr. Minkert.
Here's wishing you a world class day.