Did you watch Mr. Rooter® Plumbing on "Undercover Boss" Sunday night? If so, you got a good look at our Code of Values™ and how we operate our company by living them out on a daily basis.
Our Code of Values™ main categories are Respect, Integrity, Customer Focus and Having Fun in the Process. To help you better understand them, I will be sharing more about our Code of Values™ in 2012.
As for the Customer Focus section, Stacie Thrasher, who is Mr. Rooter Plumbing's Manager of the Customer Experience, will write a monthly guest blog about the testimonials we receive from Mr. Rooter Plumbing customers.
As much as I hate to say this, a great customer experience is rare these days. Luckily, I belong to a company - Mr. Rooter Plumbing - that puts customers first. With that being said, it's always great to hear about a Mr. Rooter Plumbing service professional, customer service representative or whole team that went above and beyond to create a phenomenal customer experience. The testimonial I'm sharing with you today comes from a customer in Memphis, Tenn. She says she consistently receives outstanding customer service from her local Mr. Rooter Plumbing shop, and on top of that, she recommended Mr. Rooter to a friend, who also had a great experience! She says: "Mr. Rooteralways handles my issues as if they were their own and I am completely satisfied!" In the end, the customer is satisfied with the service he or she received; price and quality only get you so far. It's the extraordinary customer service that puts you ahead of the game.
At Mr. Rooter Plumbing, providing outstanding customer experiences is our top priority. We would love to hear from you about your experience with Mr. Rooter Plumbing. If you would like to share your story with us, please email it to MrsRooterBlog@MrRooter.com.
Here's wishing you a world class day.