You've read multiple posts about how providing outstanding customer experiences is important to me and Mr. Rooter Plumbing. I was in Des Moines at the Mr. Rooter Plumbing North Central Regional Meeting last week, and I heard a story that me smile.
Bill Johnson, owner of the Mr. Rooter Plumbing in Columbia, Mo., shared with us some special circumstances where he donated his services because it was the right thing to do.
For example, he received a call from one of his customers, who was selling their home, and the home inspector found several small items that needed repair.
Because it only took a few minutes of his time and the homeowner was stressed, Bill decided to make their day better.
In lieu of payment of his work, Bill just put Mr. Rooter magnets on the refrigerator and water heater. This way, the new homeowner had an introduction to Mr. Rooter Plumbing and Bill made a stressful situation better for his customer.
At Mr. Rooter Plumbing, we use a menu pricing guide and charge by the job - not the hour. We do this because it's a benefit to our customers. Some plumbing and drain cleaning jobs take hours - if not days.
Bill, I want to thank you for taking good care of your customers and for being a good representative of our Mr. Rooter Plumbing brand.
If you're in Columbia, Mo., and need plumbing work or want to learn more about Bill's Mr. Rooter Plumbing shop, you can visit http://columbiamissouri.mrrooter.com/ or call (573) 474-0225.
Here's wishing you a world class day.