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Mr. Rooter Technician Goes the Extra Mile

I was particularly impressed with one of our Mr. Rooter Plumbing technicians in Houston. He showed me what caring about the customer really is. Donny Follett went the extra mile (literally!) for one of our customers.

You see...the customer was in a wheelchair, and mentioned how good a cheeseburger from McDonald's sounded. Mr. Follett thought about how he could make the gentleman's day a little better. He made the drive to McDonald's on his break and bought our customer a quarter-pounder with cheese combo meal. And he didn't stop there - the next morning, Mr. Follett brought the customer a McDonald's breakfast too.

I would like to take this moment to thank Mr. Follett for brightening the day of one of our customers. To me, providing outstanding customer experiences is the most important part of this company. One of our Code of Values tenets is...Treating others as we'd like to be treated. When someone calls Mr. Rooter Plumbing they are usually having a bad day because their plumbing has created some sort of an emergency that has interrupted their day - or worse, their night. Our goal at Mr. Rooter Plumbing is to turn your bad day into a good one. Mr. Follett's story reminds me that it's not always about plumbing. Sometimes it's a smile or helping someone change the batteries to their out-of-reach smoke alarm ...and sometimes it's a trip to McDonald's. I am delighted and proud to have him as one of our ambassadors of the Mr. Rooter brand.

Here's wishing you a world class day.