Rushed to our emergency showing great service!
“A pipe burst in my finished basement area while we were sleeping and woke up to find water spraying in a bedroom. After calling a local Seneca, SC plumber, I was told that they were booked for months to only do "builder work" and had no one for emergencies! After I gathered myself from that comment I called Mr. Rooter. They said they would work me in that day and ended up coming earlier at 12:30 that afternoon. A service man named Chris was absolutely wonderful. He was as helpful as he could be showing compassion and care for our situation. He made sure that the pipes were fixed accurately. He also discovered our water heater was about to burst, while he was turning the water back on, from a rusted bottom and a bulge on the backside. He called his office with great concern to see if they could adjust his schedule and have someone bring him a water heater to change out that moment. His boss showed up to assist him. I am forever grateful to Chris and Mr. Rooter for giving us fabulous service that ugly day turning lemons into lemonade! They will always have my business in the future!”
