Water Heater Repair & Replacement in Fremont Hills, Missouri

This is OUR plumber and we couldn't be happier. Why? Courteous service. FAST response. Honest and Fair and VERY DEPENDABLE.

J

Jason G.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I called Mr. Rooter today around 3:30PM, along with two other 24/7 companies – one of which has yet to call back (it's 9:30PM), and the other, I turned away because they seemed more interested in up-selling me on their products than even looking at my problem (I had four price quotes within two minutes of them arriving, without even looking at my sewer line). Happily, I chose Mr. Rooter. After finishing the call he was on, my technician, Brock F. called me and checked if it was convenient for him to head straight over. Once he arrived, he listened to my issue (all signs pointed to blocked/clogged main sewer line), and pointed out the likely problems (three full grown trees between the house and the city sewer), along with other possible problems. He the gave me a very reasonable quote, and proceeded to snake my line… three times. After switching the head of the snake two times, and remove a substantial amount of tree root blockage, the water began to flow. He then had me turn on the showers & flush the toilets to ensure the line was clear. About five minutes later, the line was backed up again. Because he wasn't comfortable snaking the line again, without seeing the issue (he didn't want to further damage my line or his equipment if there was a break), he told me that he'd need to run back to his office to get additional items that he didn't have with him/didn't need at his previous call. I agreed with his plan, and he returned shortly with the other equipment. Upon his return he inspected the line and snaked it two more times, removing a 10-12 inch tightly wound rope of tree roots. At that point, the water began to flow; again he had me turn on my showers to ensure the line was clear. He then inspected the line again, pointing out the damaged areas of my old clay pipe. While he did note that the snaking was a temporary solution to a problem that would continue to grow, he at no point pressured me into committing to one of the two permanent solutions that Mr. Rooter offers. He did however detail the two permanent solutions, including an email of the details, and ensured that I was not only aware of the solutions, their costs, warranties, payment options, etc., but answered my questions, and encouraged me to discuss it all with my wife (like in all healthy marriages, she's the boss). So, at the end of the night, not only am I satisfied with Mr. Rooter and Brock, but I know what needs to be done to permanently fix my main sewer line. To top it off though, after spending three and a half to four hours on this service call, covering everything that could be covered, and leaving me as informed as possible, without pressuring me at all, he pulled up my bill. The bill was the exact amount he had quoted me four hours earlier; there were no extra trip, additional snaking, inconvenience, after dark, or any other additional fees for this call. I have honestly not had this level of customer service in years. It is becoming more difficult to find someone/a company that actually cares about something more than the money they receive at the end of the call. I can guarantee that Mr. Rooter has gained a customer for life because of Brock F. and I will definitely be calling them in the next few weeks to schedule the permanent fix for my line (for which they not only left a sample, but links to the videos and the 50 year tree root damage guarantee/warranty). Thank you Brock and Mr. Rooter for leaving me informed and optimistic about what has been a pretty crappy situation (sorry for the bad pun)!

C

Christine C.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Even though our project turned out to be much more extensive than first thought. I felt the technician, was extremely, if not overly qualified to do the job. And it was a big one. Rest assured he came with the equipment, some smaller companies just can't afford, a 20K camera that I watched in action, at the same time the tech did, knowing and confirming the issues and the task ahead. Professional, with a down to earth persona, Knowledgeable with a gift of explaining in laymen's terms. Pride in his work, not often seen today. I would highly recommend this company, this location especially. And the highest rating on the lead tech. They have a customer for life.(But lets hope I don't need them)

P

Pat C.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Everything A-OK.

Wally was punctual and very professional. He did the job quickly and correctly. He took time to answer all my questions. I also appreciate the 12 months same as cash financing. I would not hesitate to recommend your company to my friends.

This is OUR plumber and we couldn't be happier. Why? Courteous service. FAST response. Honest and Fair and VERY DEPENDABLE.

J

Jason G.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I called Mr. Rooter today around 3:30PM, along with two other 24/7 companies – one of which has yet to call back (it's 9:30PM), and the other, I turned away because they seemed more interested in up-selling me on their products than even looking at my problem (I had four price quotes within two minutes of them arriving, without even looking at my sewer line). Happily, I chose Mr. Rooter. After finishing the call he was on, my technician, Brock F. called me and checked if it was convenient for him to head straight over. Once he arrived, he listened to my issue (all signs pointed to blocked/clogged main sewer line), and pointed out the likely problems (three full grown trees between the house and the city sewer), along with other possible problems. He the gave me a very reasonable quote, and proceeded to snake my line… three times. After switching the head of the snake two times, and remove a substantial amount of tree root blockage, the water began to flow. He then had me turn on the showers & flush the toilets to ensure the line was clear. About five minutes later, the line was backed up again. Because he wasn't comfortable snaking the line again, without seeing the issue (he didn't want to further damage my line or his equipment if there was a break), he told me that he'd need to run back to his office to get additional items that he didn't have with him/didn't need at his previous call. I agreed with his plan, and he returned shortly with the other equipment. Upon his return he inspected the line and snaked it two more times, removing a 10-12 inch tightly wound rope of tree roots. At that point, the water began to flow; again he had me turn on my showers to ensure the line was clear. He then inspected the line again, pointing out the damaged areas of my old clay pipe. While he did note that the snaking was a temporary solution to a problem that would continue to grow, he at no point pressured me into committing to one of the two permanent solutions that Mr. Rooter offers. He did however detail the two permanent solutions, including an email of the details, and ensured that I was not only aware of the solutions, their costs, warranties, payment options, etc., but answered my questions, and encouraged me to discuss it all with my wife (like in all healthy marriages, she's the boss). So, at the end of the night, not only am I satisfied with Mr. Rooter and Brock, but I know what needs to be done to permanently fix my main sewer line. To top it off though, after spending three and a half to four hours on this service call, covering everything that could be covered, and leaving me as informed as possible, without pressuring me at all, he pulled up my bill. The bill was the exact amount he had quoted me four hours earlier; there were no extra trip, additional snaking, inconvenience, after dark, or any other additional fees for this call. I have honestly not had this level of customer service in years. It is becoming more difficult to find someone/a company that actually cares about something more than the money they receive at the end of the call. I can guarantee that Mr. Rooter has gained a customer for life because of Brock F. and I will definitely be calling them in the next few weeks to schedule the permanent fix for my line (for which they not only left a sample, but links to the videos and the 50 year tree root damage guarantee/warranty). Thank you Brock and Mr. Rooter for leaving me informed and optimistic about what has been a pretty crappy situation (sorry for the bad pun)!

C

Christine C.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Even though our project turned out to be much more extensive than first thought. I felt the technician, was extremely, if not overly qualified to do the job. And it was a big one. Rest assured he came with the equipment, some smaller companies just can't afford, a 20K camera that I watched in action, at the same time the tech did, knowing and confirming the issues and the task ahead. Professional, with a down to earth persona, Knowledgeable with a gift of explaining in laymen's terms. Pride in his work, not often seen today. I would highly recommend this company, this location especially. And the highest rating on the lead tech. They have a customer for life.(But lets hope I don't need them)

P

Pat C.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Everything A-OK.

Wally was punctual and very professional. He did the job quickly and correctly. He took time to answer all my questions. I also appreciate the 12 months same as cash financing. I would not hesitate to recommend your company to my friends.