Sewer Line Repairs in Cheney, Washington

My elderly mother lives in a rural area of Spokane County, and I live in the Tri-Cities. Very early in the morning on a Thursday my mother notified me that her septic tank was backing up through the floor drain in the downstairs shower. At 7:00 a.m. I started calling around to find a septic tank pumping service that could help us in our emergency situation. I found one and had the septic tank pumped at about 11:30 a.m., but that didn't solve the problem and I was informed that nothing was coming out of the sewer pipe into the septic tank. At about 1:00 p.m. I called Mr Rooter in Spokane and Taylor in the office took my call. She put my mother on the schedule for the afternoon between 2:00 and 5:00 p.m. for a plumber to help us out if one became available and she promised that if no one was available by the end of the work day that someone would be assigned to visit my mom's house in the evening. A Mr Rooter plumber technician by the name of Michael was assigned to my mother's problem and arrived at about 6:30 p.m. Thursday evening. Michael arrived on the scene and proceeded to evaluate the problem. Michael ended up cleaning out some roots that had grown into the sewer pipe between the septic tank and the house, and then reviewed the pipeline with a camera to ensure that it was clean and that the problem was solved. During Michael's visit my mother also had him give her a quote to replace an old faucet at the kitchen sink. Michael provided the quote and was told to proceed with the installation, but the faucet was not available that evening and he promised to come back the next day to install it. Michael came back in the afternoon on the next day, Friday, and installed the faucet, just as he had promised. Throughout the entire process the personnel at Mr Rooter from Taylor in the office, who originally took my call, to Michael the Plumber arriving on the scene, every step in the process was handled extremely well to keep my mother and I fully informed. My mother and I especially appreciated Michael's patience when explaining his recommendations at each step in the process for solving the problem. We found Michael to be very knowledgeable, courteous, attentive, and helpful. He seemed to really care about my mother's problem and wanted to do everything he could to get it fixed as quickly and as efficiently as possible. We were also very impressed with how well the Mr Rooter office and Michael kept us informed as to when someone could be dispatched and when they would arrive. Thank you Mr Rooter and Michael for a job well done under extremely difficult and stressful circumstances! We will be recommending you to our friends and neighbors due to the EXCELLENT customer service that we experienced from you!

Parker and Alex came out to help us in a pinch. they diagnosed with expertise and made sure not to garantee anything. thats a huge denominator in the construction industry today. People make promises they can't keep, these boys did not. they were HONEST……that goes a long way with people. They explained everything they were doing and made sure to explain why as well. They also had another major attribute that a lot of people in the industry nowadays dont have, they were personable and very kind. I'd recommend this company to anyone that's looking for an honest company to work with. ask for Alex and Parker and when they leave your house you'll be thinking wow those are two good dudes.

We've done a DIY electric hot water heater in our other house, but in our "new" 28- yr old house we dared not tackle a gas one. Ryan came out the same day, reviewed our price and equipment options with us and very efficiently got us going again. You can rely on them for skill and value.

We had a great experience working with the Mr. Rooter team. They were transparent about pricing, and our options, and they were quick, professional and did a great job fixing our leaky water line. I would highly recommend them for any plumbing job.

I have never been so pleased and impressed with the timely manner that this company helped me in my hour of need. Parker and Alex were truly amazing and worked so hard, as well as others. Thank you!! Teralyn Blackburn

My elderly mother lives in a rural area of Spokane County, and I live in the Tri-Cities. Very early in the morning on a Thursday my mother notified me that her septic tank was backing up through the floor drain in the downstairs shower. At 7:00 a.m. I started calling around to find a septic tank pumping service that could help us in our emergency situation. I found one and had the septic tank pumped at about 11:30 a.m., but that didn't solve the problem and I was informed that nothing was coming out of the sewer pipe into the septic tank. At about 1:00 p.m. I called Mr Rooter in Spokane and Taylor in the office took my call. She put my mother on the schedule for the afternoon between 2:00 and 5:00 p.m. for a plumber to help us out if one became available and she promised that if no one was available by the end of the work day that someone would be assigned to visit my mom's house in the evening. A Mr Rooter plumber technician by the name of Michael was assigned to my mother's problem and arrived at about 6:30 p.m. Thursday evening. Michael arrived on the scene and proceeded to evaluate the problem. Michael ended up cleaning out some roots that had grown into the sewer pipe between the septic tank and the house, and then reviewed the pipeline with a camera to ensure that it was clean and that the problem was solved. During Michael's visit my mother also had him give her a quote to replace an old faucet at the kitchen sink. Michael provided the quote and was told to proceed with the installation, but the faucet was not available that evening and he promised to come back the next day to install it. Michael came back in the afternoon on the next day, Friday, and installed the faucet, just as he had promised. Throughout the entire process the personnel at Mr Rooter from Taylor in the office, who originally took my call, to Michael the Plumber arriving on the scene, every step in the process was handled extremely well to keep my mother and I fully informed. My mother and I especially appreciated Michael's patience when explaining his recommendations at each step in the process for solving the problem. We found Michael to be very knowledgeable, courteous, attentive, and helpful. He seemed to really care about my mother's problem and wanted to do everything he could to get it fixed as quickly and as efficiently as possible. We were also very impressed with how well the Mr Rooter office and Michael kept us informed as to when someone could be dispatched and when they would arrive. Thank you Mr Rooter and Michael for a job well done under extremely difficult and stressful circumstances! We will be recommending you to our friends and neighbors due to the EXCELLENT customer service that we experienced from you!

Parker and Alex came out to help us in a pinch. they diagnosed with expertise and made sure not to garantee anything. thats a huge denominator in the construction industry today. People make promises they can't keep, these boys did not. they were HONEST……that goes a long way with people. They explained everything they were doing and made sure to explain why as well. They also had another major attribute that a lot of people in the industry nowadays dont have, they were personable and very kind. I'd recommend this company to anyone that's looking for an honest company to work with. ask for Alex and Parker and when they leave your house you'll be thinking wow those are two good dudes.

We've done a DIY electric hot water heater in our other house, but in our "new" 28- yr old house we dared not tackle a gas one. Ryan came out the same day, reviewed our price and equipment options with us and very efficiently got us going again. You can rely on them for skill and value.

We had a great experience working with the Mr. Rooter team. They were transparent about pricing, and our options, and they were quick, professional and did a great job fixing our leaky water line. I would highly recommend them for any plumbing job.

I have never been so pleased and impressed with the timely manner that this company helped me in my hour of need. Parker and Alex were truly amazing and worked so hard, as well as others. Thank you!! Teralyn Blackburn