“I can not say enough about the service and care that the Syracuse staff from Mr. Rooter showed on the job at my Aunts home. They not only were wonderful to work with from my perspective but, most importantly were sensitive to my Aunt who developed dementia. When we discovered a problem with a sewer backup we call Mr Rooter, they came right out to help us. The engineer, John, was wonderful and I could tell immediately I was in excellent hands. Thanks to John the problem has been solved and I now have no worries in the future. Thank you John and all the staff that helped in the process. If you ever have any problems don't hesitate call Mr. Rooter, you won't regret it.”
Denise M. , Camillus, NY
“My hot water heater was leaking in the very early hours in the morning. I left a message and they called me back quickly. Nick showed up at 8AM and replaced it with a new heater. He also had a contractor come by and offered an estimate for the water damage. He was very professional, answered all my questions, and I've already recommended their company. Thanks again!!!”
Susan G. , Baldwinsville, NY
“My husband and I would like to extend our deepest appreciation for John Wayne and his crew. I had called them because I had flushed my wedding ring, and I was so distraught! After the phone call, John had come to my house the following morning to see if he could locate my ring. The first day, he put me at ease as he assured me that he would do his best to retrieve it. He checked three locations and found out that my ring was under my basement floor. John said that he would come back the following morning to retrieve it. That morning, John, and his associate, Matt, came and started to set up. They were clean, professional, and efficient when they began their work (not that I cared, I just wanted my ring back!). The ordeal ran into a couple of set backs, which only made John and Matt more determined to find my ring saying "We're on a mission now!". After what seemed like an eternity, they had retrieved my ring from our pipes! I was so thankful, and relieved that I started to cry, and hugged them both. We cannot express enough how professional they were, and the compassion they showed towards my situation. I recommend John and his team for not only ring retrieval, but any type of problems with your plumbing- you can trust them.”
Robert and Maria C. , Liverpool, NY
“My wife and I would like to express our gratitude toward John Wayne and his crew. We have had some plumbing issues and John was sent to inspect and advise. Due to the age of our system he suggested we start out by pumping and inspecting our septic tank and D box. I was there with Mike Skloda and Nick Buck during the inspection and pump out. The baffle of our septic tank had eroded away. I could hear chucks of it traveling down the hose during the pump out. It actually plugged up the hose at one point. Further inspection revealed the D Box cover had failed and the lines to the leach field had started to collapse. No doubt we needed to have our septic system replaced. It may sound strange but we are very thankful the problem was found before it became a much larger problem. We have a finished basement and if this was left undetected until winter this could have been disastrous. The system was replaced within days by Mark Reed and Mike; we had use of our bath rooms every night. I have been in the service industry for over 40 years. I know how important it is to be a proactive verse reactive. I also know how hard it is to keep good people. Your company is fortunate to have the caliber of its employees. They were all very informative handled themselves in a professional manner. Great job”
Steve and Sandy E. , Memphis, NY
