Septic System Repair Services in Forestville, California

J

John M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

We just became customers for life of Me Rooter. Here is why: We had THE plumbing nightmare. My wife and I were literally minutes from taking off for a much needed mini vacation at a bed-n-breakfast in Mendocino when my wife screamed “Oh NO!” Literally poop was backing up from the drains into the shower in one bathroom and into the tub in the other! “What about our reservation and our getaway?” my wife whispered. “Don’t worry. I’ll just call a plumber. We’ll get to Mendocino, I said. It was about 2 PM. I called six or eight plumbers on my cell phone. For all but two I had to leave a message. The last I called was Mr Rooter of Santa Rosa. I got a human but she said everyone was busy. I told her of Mendocino. And asked if she could recommend another plumber. I was holding on the phone when I had to hang up. But the woman from Mr Rooter called back and said they had broken someone loose to help us. I was delighted, but having read some ratings on-line of plumbers who showed up without being asked their minimum price who then charged an astronomical price, I asked theirs. She said, “We don’t charge anything to come out and diagnose. When we figure that out we give you a price. If you don’t accept it you owe nothing.” Hard to believe I thought, but OK. The red truck appears in 15 mins! Doug was great. We tried to recreate the backup but it was gone(!). He said another truck was coming with a “tv” camera that would be pushed on a cable thru our sewer lines and spot the problem which he surmised was a root intrusion which sometimes are such as to cause a temporary blockage (making it very hard to diagnose and fix without using the camera). Within perhaps 15 more minutes the camera arrives on a second truck and Karl, the technology maven who operated it. Literally in minutes he was able to run the camera thru all our lines and out to the street. He showed me on the screen that the pipe was perfect and the cause of our very unpleasant but intermittent problem was the build up of “grease” in the line, which could be cleared by “jetting our the lines” (for approx $850) or by a dose of bacteria ($50) which would colonize the pipes, multiply like crazy and with regular re-dosing eliminate the problem. I chose the bacteria, but they had none with them and we were anxious to head to Mendocino. So I said “Then, for now I just want to pay you for your excellent help in our time of great need. “No, you don’t owe us anything. We didn’t do something to fix it—just diagnosed it. You’re kidding, I said. “No and Happy Holidays” said Karl. (It was December 19th). Wow. I thought that kind of customer care was dead and buried in these times. Happily I was wrong. .”Well I hope you won’t mind if I give you a wholehearted review on line”, I said. And I am. Me Rooter plumbing came to our aid with amazing promptness and with skill, knowledge, and up to date equipment to figure what was wrong. But most wondrous they came with a service ethic which floored us and made my wife and myself their customers for life. Thank you Doug and Karl. Thank you Me Rooter company. Don’t hesitate for a moment to call Dr. Rooter. Because you will be relying on GOOD people. In gratitude, Yohan Morgan

N

Nancy G.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

As the appointment began and proceeded it was obvious that David would not give up, and do called in Dal with more equipment to dive even deeper into problem-solving. I kept waiting at every frustration for a "give up" announcement, but that never came. The battle to solve the problem reached into the second day, and between David and Sal there was success in the pool priming problem. Every step– and the cost estimate — was explained fully, and no question seemed too much.

J

John C.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Andrew did a fantastic job again. I had the pleasure of meeting him last year and he immediately diagnosed the problem and provided solutions. He and his crew are very professional and his expertise was very apparent. I was able to learn how to troubleshoot my septic system and assess what was the causation behind my problem. In my case, roots from tree growth, which he was able to show me using a high definition camera. He cleared them using specialty equipment that you can’t pick up at a Home Depot. I highly recommend Andrew and Roto Rooter. They have my sincere gratitude.

Andrew was friendly, professional and helpful. My only concern was the cost of the service(s) provided.

B

Brian R.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

David was very courteous and even used a cam to show me the clean drains when he was finished. Great service.

J

John M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

We just became customers for life of Me Rooter. Here is why: We had THE plumbing nightmare. My wife and I were literally minutes from taking off for a much needed mini vacation at a bed-n-breakfast in Mendocino when my wife screamed “Oh NO!” Literally poop was backing up from the drains into the shower in one bathroom and into the tub in the other! “What about our reservation and our getaway?” my wife whispered. “Don’t worry. I’ll just call a plumber. We’ll get to Mendocino, I said. It was about 2 PM. I called six or eight plumbers on my cell phone. For all but two I had to leave a message. The last I called was Mr Rooter of Santa Rosa. I got a human but she said everyone was busy. I told her of Mendocino. And asked if she could recommend another plumber. I was holding on the phone when I had to hang up. But the woman from Mr Rooter called back and said they had broken someone loose to help us. I was delighted, but having read some ratings on-line of plumbers who showed up without being asked their minimum price who then charged an astronomical price, I asked theirs. She said, “We don’t charge anything to come out and diagnose. When we figure that out we give you a price. If you don’t accept it you owe nothing.” Hard to believe I thought, but OK. The red truck appears in 15 mins! Doug was great. We tried to recreate the backup but it was gone(!). He said another truck was coming with a “tv” camera that would be pushed on a cable thru our sewer lines and spot the problem which he surmised was a root intrusion which sometimes are such as to cause a temporary blockage (making it very hard to diagnose and fix without using the camera). Within perhaps 15 more minutes the camera arrives on a second truck and Karl, the technology maven who operated it. Literally in minutes he was able to run the camera thru all our lines and out to the street. He showed me on the screen that the pipe was perfect and the cause of our very unpleasant but intermittent problem was the build up of “grease” in the line, which could be cleared by “jetting our the lines” (for approx $850) or by a dose of bacteria ($50) which would colonize the pipes, multiply like crazy and with regular re-dosing eliminate the problem. I chose the bacteria, but they had none with them and we were anxious to head to Mendocino. So I said “Then, for now I just want to pay you for your excellent help in our time of great need. “No, you don’t owe us anything. We didn’t do something to fix it—just diagnosed it. You’re kidding, I said. “No and Happy Holidays” said Karl. (It was December 19th). Wow. I thought that kind of customer care was dead and buried in these times. Happily I was wrong. .”Well I hope you won’t mind if I give you a wholehearted review on line”, I said. And I am. Me Rooter plumbing came to our aid with amazing promptness and with skill, knowledge, and up to date equipment to figure what was wrong. But most wondrous they came with a service ethic which floored us and made my wife and myself their customers for life. Thank you Doug and Karl. Thank you Me Rooter company. Don’t hesitate for a moment to call Dr. Rooter. Because you will be relying on GOOD people. In gratitude, Yohan Morgan

N

Nancy G.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

As the appointment began and proceeded it was obvious that David would not give up, and do called in Dal with more equipment to dive even deeper into problem-solving. I kept waiting at every frustration for a "give up" announcement, but that never came. The battle to solve the problem reached into the second day, and between David and Sal there was success in the pool priming problem. Every step– and the cost estimate — was explained fully, and no question seemed too much.

J

John C.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Andrew did a fantastic job again. I had the pleasure of meeting him last year and he immediately diagnosed the problem and provided solutions. He and his crew are very professional and his expertise was very apparent. I was able to learn how to troubleshoot my septic system and assess what was the causation behind my problem. In my case, roots from tree growth, which he was able to show me using a high definition camera. He cleared them using specialty equipment that you can’t pick up at a Home Depot. I highly recommend Andrew and Roto Rooter. They have my sincere gratitude.

Andrew was friendly, professional and helpful. My only concern was the cost of the service(s) provided.

B

Brian R.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

David was very courteous and even used a cam to show me the clean drains when he was finished. Great service.